Torque King 4x4 Reviews

Name: Torque King 4x4
Address: 7727 S Leopard Ave, Billings, Montana
Rating: 4.66

4.7 Rating 5,879 Reviews

92 %

of reviewers recommend Torque King 4x4

4.7

Based on 5,879 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

406-384-0270

Email:

sales@torqueking.com

Location:

7727 S Leopard Ave,
Billings
Montana
59106

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Torque King 4x4 5 star review on 23rd May 2024

259

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not trust their fitment this stuff is not what it says it is !! Not to menction their premium prices for some below average products...”

Helpful Report

Posted 3 years ago

Hi, I see you ordered a aluminum CAD fork. That is a genuine Spicer product, it fits the applications we listed and is not some imported garbage.

Posted 3 years ago

“very poor, package was damage in shipping and no communication via email or phone to help resolve this issue order number #185961 thanks Adam”

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Posted 3 years ago

“I have been trying to return an item I no longer need. I’ve been trying to contact them for a week and nobody answers or return my messages. I’m about to just take it asa lost and forget about about them. Never have I ran into this problem. I have no plans to continue to do business with them.”

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Posted 3 years ago

“In a bind placed a order and paid over night for Wednesday. They boxed the wrong part and on top of that they said they got another right out. That was a lie and kept me on the fence and how to order another on the next Monday. Canceled order and order through another place. Im out of town on a job and depend on my truck. Was not happy”

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Posted 3 years ago

“Wrong parts shipped for time number 2. Impossible to contact this business as they do not answer their phones, voicemail or emails. Customer is beyond livid at this point and I have no time frame to give him as this company is incapable of shipping the correct parts.”

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Posted 3 years ago

“My kit didn't come w plugs.”

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Posted 3 years ago

“At this point I'm not sure how to rate this order. the order was processed very quickly and then immediately says no cancellations or changes which is very weird. I ordered the items because it stated guaranteed delivery by Friday the 7th and the items didn't show up. I sent in an email to you for an update and have yet to hear anything. It is now Monday the 10th so I guess we will see what happens but at this point if an item for sale has guaranteed delivery dates I think it should be on time”

Helpful Report

Posted 3 years ago

Hi there, nowhere on our site do we specify a "guaranteed" time. We say IF all products are in stock, it should ship "x" date, and IF it ships on "x" date, Fedex and UPS will show it SHOULD BE delivered by "y" date. I see you ordered through the US Mail, which has never guaranteed its delivery times and would not have specified a SHOULD BE delivered by date... But I see your package has since been delivered.

Posted 3 years ago

“Paid for 2nd day shipping it took 4 . I emailed the company, they never responded. Overall It was a waste of time and money dealing with this organization”

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Posted 3 years ago

“Parts had not shipped for a week after the order and I had to call to get the shipping started”

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Posted 3 years ago

“It's been 11 days and still haven't received a tracking order. I don't know what's going on, maybe they ducted taped the part to a turtle and pointed it south? If I don't receive a tracking number today I will dispute the credit card transaction.”

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Posted 3 years ago

“I never received my package.”

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Posted 3 years ago

Hi there- you ordered it via 1st Class Mail, which can take up to 28 days for delivery.

Posted 3 years ago

“Shipping takes way to long I was suppose to have this truck done by the weekend but my part hasn’t even shipped yet.”

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Posted 3 years ago

Hi there- your order was delivered a few days before you posted this review. check your mailbox...

Posted 3 years ago

“I have received no information on if it has shipped or when it will ship.”

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Posted 3 years ago

Hi there- Sorry Im not sure why there was a delay, but your package is in transit. -Jesse

Posted 3 years ago

“Call me, as I have already sent a email about crappy delivery and the cost$ to me. Byron Zakos 603 3055191 PS It would be prudent to call before I post to instagram.”

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Posted 3 years ago

Hi there- looks like we shipped the same day you ordered, and it was delivered on time. $17 is pretty resonable to 3 Day ship something from MT to NH I think... Please do post it on Instant Grahm!

Posted 3 years ago

“Six days after placing my order for an item that was listed as "available shipping in 1-2 days", I was contacted by them to learn it was not in stock and it could be a few weeks to get it. I cancelled the order and placed it somewhere else and received the part within two days.”

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Posted 3 years ago

Hi there- our supply chain has been slightly disrupted lately, but we are doing our best to keep items on the shelf. I am glad you were able to find the part quickly, I just hope it was a genuine OE part like what we offer. the china shift lever links don't last very long from what I hear...

Posted 3 years ago

“I paid 14.50 for shipping (USPS) and still haven't got my spindle lock nuts for Dana 50 ford. It's been well over a week.”

Helpful Report

Posted 3 years ago

Hi there, you selected USPS First Class Mail International, which is the slowest (and cheapest) form of shipping in North America on a normal year but Canada Post has issued numerous times of delivery delays due to the Rona, extending delivery even further for this service. You could have chosen USPS Priority Mail International and even with delays you would probably already have it. You had several more reliable (and more expensive, for a reason) options provided to you during checkout. Here is what I pulled from your order quote logs: UPS (UPS Worldwide Expedited - $42.08 UPS (UPS Worldwide Saver® - $46.20 UPS (UPS® Standard - $49.27 FedEx (International Economy $31.20 FedEx (International Priority $33.08 FedEx (Ground $43.64 USPS (First-Class Package International Service) - $14.50 USPS (Priority Mail International) - $43.75 DHL (Express Worldwide) - $97.70... Canada Post now has your order, they should be able to find the tracking number that was sent to your email. Once 28 days pass since it was shipped (as per USPS policies), we will be able to file a claim for either a replacement part or a refund.

Posted 3 years ago

“I was shown before checkout That I had chosen the right part It didn't fit I need to return it”

Helpful Report

Posted 3 years ago

Hi there. Our checkout has no way of validating what truck you have and which parts would be correct for it. I looked up your order if a QU40844, and assuming you have the correct truck for this yoke, the Tech Notes listed on the product page do specify exceptions to each application. Either your truck falls under this exception, or somebody has worked on the truck before you got it and put something non- OE in it, which is extremely common in a 20 year old truck.

Posted 3 years ago

“This was ordered the end of may and I have yet to receive oder, it is one locking screw and I cant do anything to my vehicle till it arrives not a happy customer.”

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Posted 3 years ago

Hi there, I see this review posted 2 days ago and it is 6/19 today. I see you ordered 5/31 and we shipped on 6/1. You did choose USPS 1st class mail shipping when you ordered, and they have never been known for speed.... Once the carrier picks up a shipment, it is out of our hands. I will forward your review to the Postal Service. -Jesse

Posted 3 years ago

“I phoned in the order for specific bolts and received the wrong bolts. I called in my concern and was advised I would be contacted and never received a call. I called back to readdress my concern and was told I would be contacted via email and did not receive anything. It’s been frustrating working with your company, staff members not able to help me over the phone and always advised someone else would get back to me. I have been wanting a refund for the last month and hopefully I will finally get a favorable response.”

Helpful Report

Posted 3 years ago

Hi there, I am not sure what happened but I was just notified of this today. With the increase of online orders due to the virus, some things have not been handled correctly due to us trying to fulfill orders in a timely manner. I believe one issue is you waiting on a return label, I have made an immediate change in our procedures to prevent further issues. You should now have a prepaid label in your inbox. Some of the other communication issues we are aware of and are slowly rolling out changes as best we can. Our goal is to have all communication issues ironed out by August by implementing more trained staff as well as more hardware/ software solutions that will support messaging internally.

Posted 3 years ago

“You shouldn’t be able to order something you don’t have in stock I was in bad need of these parts and decided out of everone to go with torque King 4x4.. 4 days later I called bc I was never sent any details on the shipping of my order... well that’s bc it wasn’t in stock and never shopped... here it is 10 days later and still nothing about shipping and no product in hand... I will never use your company again. Where is my parts or money?”

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Posted 3 years ago

Hi there, we notified you via email about delayed availability on your items. They have already shipped and you will have them in a couple days.

Posted 3 years ago

Torque King 4x4 is rated 4.7 based on 5,879 reviews