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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

Write Your review

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
I placed an order on December 10,2020. Today is January 19,2020. Day 40 I still have not received my order. I have made multiple inquiries to no avail.
Helpful Report
Hi Donald, Our team has processed a replacement for your lost order which was marked as delivered. If this is not true please respond to our agent's email. Take care!
Received email saying my order has shipped on 12-30-20. Received email stating my order is "getting ready" to ship on 12-31-20. In the email that says item has shipped, when I clicked on the link to tell me "the status of my order", it says I haven't placed any orders!?!?
Helpful Report
Hi Shawn, Thanks for letting us know, sadly the holidays delayed all packages. Your order was marked as delivered, please let us know if you have not received it. Take care!
Order was never delivered after 30 days of being placed. Spoke with two different agents and TouchUp Direct never shipped or applied a refund. I had to open a case in PayPal to get the refund and close the case.
Helpful Report
I received an email telling me the product shipped Dec. 20. Then received another email on Jan. 6 saying it had been delivered. It is now Jan. 12 and have still not received the shipment. Not a happy customer 😒.
Helpful Report
Been waiting for a refund for a month, and zero response from emails
Helpful Report
Hi Grant, As we have said in Facebook and in your email your card was declined, the payment was not captured. Please check your email.
Order delivered promptly. Opened package and it looked like exactly what I was looking for. Started to use and oh my goodness what a lousy product. After thorough shaking the flow was horrible to non-existent and the application tip was rock hard. Was like painting with the wrong end of a chop stick. After spending the appropriate amount of time in applying, reapplying and clearcoat I have a finish that is just horrible. Lumpy because you can't brush it with a chop stick. Extremely disappointed. Would be ok if I could just throw it away, but I have a terrible finish to deal with now.
Helpful Report
Hi Jim, Please send in a request and a photo so an agent can get you straightened out, we would love to make this right. -Sam
Have never received my order and can’t get any response from them very disappointed they will not answer a phone call or email
Helpful Report
One month and still have not received the order. Touch up direct discontinued on of paint and never applied a partial refund for a product they do not have. I had to email and call to be notified of of a lost order in transit and that the don't have one of the products ordered in order to received a partial refund. At this point I still don't have my order. Will never buy from them again and don't recommend this company.
Helpful Report
IT'S A CAN OF SPRAY PAINT. I DON'T UNDERSTAND WHY THIS HAS TO BE MIXED? PLEASE ADVISE.
Helpful Report
Colors are made of different toners, each color has it's own formula so we can make the paint that you need and pour it in the product size you selected because we offer 6 different sizes. It's almost like baking a cake, ingredients need to be mixed to get what you want. The same goes for practically everything in the world. :)
The color was completely wrong. The code on the order website is inconsistant with the color provided. The code is for PBM which should be steel blue metallic, not ocean blue metallic. I ordered from a different vendor
Helpful Report
(Jeep) -
over priced , delivered by usps ( completely sucks ) undependable tracking , useless
Helpful Report
Is this scam? never received what paid for!
Helpful Report
Payed for 2 day shipping. Is now 4 days later with no email its been shipped.
Helpful Report
Waist of time color wasn’t even close
Helpful Report
Screwed up my entire Jeep top... took to shop and now costing me $1000 to fix
Helpful Report
(Jeep) -
Hi Robert, I'm sorry to hear about the trouble with your project. I'm sure our technical support team can help you fix the issue. Looking at your order it appears that you only ordered on aerosol of color, so I'm curious to know how this could have caused an issue with the entire top. In any case, paint issues can always be corrected. Please contact our support by emailing help@touchupdirect.com We look forward to working with you​ to resolve the issue. - Lonnie T.
The paint tube contained bright silver with a Greystone label. The color match was not even close. I was quite disappointed, especially for the price. Now I have to remove the touch ups and start over.
Helpful Report
(Jeep) -
You need to read and comprehend what it states. Your reply did not answer my question, instead you stated the best way is by the color number. That does me no good, I have a 2020 blue terrain. I ask if you carry a blue for 2020 terrains because you do not show one. So having a paint number does me do good because I can not pick out a blue at all even with a number Jesse
Helpful Report
The product was clumpy no matter how much I shook it. I contacted customer service and they were not very helpful or accommodating. I would not recommend this product.
Helpful Report
After doing primer, base and second color coats used clear coat and it dissolved the paint back to the metal underneath. Not worth it.
Helpful Report
Not sure it was your fault. The Jeep called for the color PSC and I received PSC/JSC. Didn't match.
Helpful Report
(Jeep) -
Hello Tim, I'm sorry to hear the color didn't match. There could be several reasons why that happened, but the good news is we can fix it. Have you been in contact with our support staff? They are trained to fix color match issues, and in most cases, we can simply ship out a variant formula that matches. If you haven't already, please take a moment to reach out to them by emailing help@touchupdirect.com Thank you, ​
TouchUpDirect is rated 4.6 based on 13,871 reviews