TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,866 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“color didn't match, made it look worse”

Helpful Report

(Jeep) - Posted 4 years ago

Hello Jeffrey, Thank you for taking the time to provide feedback. I'm sorry to hear that your color didn't match as expected. The good news is, we can fix it as part of our color match guarantee. I'll have one of our support agents reach out ASAP. They can provide expert advice to get your touch up looking great again. - Lonnie T.

Posted 4 years ago

“i ordered the kit, received the paint and the clearcoat. the clearcoat came with no tip. i reached out to you guys and still have not received the replacement, after waiting 10 days on the original order”

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(Jeep) - Posted 4 years ago

“I think the colors do not match, I need to return”

Helpful Report

Posted 4 years ago

“The product I ordered was not available after I paid for overnight shipping. I finally got informed that you were canceling my order but I was only refunded the list price of the product and still ended up being out of pocket $30-$40. Find ANY alternative to this company.”

Helpful Report

Posted 4 years ago

“I ordered primer ,spray paint, and clearcot kit . The paint not even matching and primer quality is so bad .I waist my money and my whole day .This is the first and the last time I am buying something from tuchupdirect.com”

Helpful Report

Posted 4 years ago

“I ordered from Touch Up Direct on May 21, 2020. It is now July 6, 2020 and I still have not received my item. I have tried calling the number provided on my order confirmation, but repeatedly get a recorded message,, no one answers no matter when I call during the stated business hours. I sent an email asking about the order status, no response. My next recourse is to contact my credit card company to have the charges reversed. Anyone thinking of ordering from Touch Up Direct, they don't appear to have any customer service to resolve issues. Not a good way to do business.”

Helpful Report

Posted 4 years ago

“Never received it. My originally got my package, but the paint was missing. Called and was told they’d send it out again two day priority. Never got it. Horrible service. Want a refund at this point.”

Helpful Report

(Jeep) - Posted 4 years ago

Hello, I'm sorry to hear that your first order was not complete. It appears that our support team did process and ship your replacement order, and according to the tracking number, it was delivered as promised. If for some reason, you did not receive the second order, I suggest you contact support again. Thanks,

Posted 4 years ago

“I paid extra money to have my order shipped and delivered within 2 to 5 business days, on the third day I noticed that it still hadn’t been shipped so I asked them to cancel it, no response on the fourth day I sent them another email asking them to cancel the order still no response on the fifth day I sent them yet another email asking them to cancel the order, at the end of the day they shipped it. it is another week before I will receive The order. They must write their own reviews because this has been an absolute mess. They rave about their customer service yet they have none. In response to their questionnaire they asked time of delivery they don’t give you an option for two weeks. then they ask you how you communicated there was only one option and that was email. I tried phone but nobody picks up. Don’t try blaming the virus on this inexcusable customer service you can pick up the phone or send an email and you can cancel an order .”

Helpful Report

Posted 4 years ago

Hello Niel, Thank you for taking the time to write this review. I am very sorry for the delays and confusion regarding your order. Looking at the conversation you had with our support agent Sam, it appears that you were satisfied with her service, and were able to find a resolution. If this is not the case, please let us know so we can help resolve any concerns you still have. We are working on minimizing the delays related to COVID, but we are prioritizing our employee's health and safety. I hope you understand. Thank you, Lonnie T.

Posted 4 years ago

“Emailed for help or advice regarding the applicator tip. It was very hard and each time I tried to apply an additional coat, it would remove the previous layer. Never received an answer from my email. The website brags about excellent customer service, but I haven't seen it.”

Helpful Report

Posted 4 years ago

“Color did not match and the pen gummed up after first coat. Was terrible.”

Helpful Report

(Jeep) - Posted 4 years ago

“Their paint pens are useless. Gravity fed and with a brush that will dry within 5 minutes, anything other than a scratch on the very top of your car will come out with the detail and finish of a children's watercolor painting. Waste of money you could just use on the spray can. That said, even their spray paint cans often lose their spray buttons when you shake them (they're loosely attached and fly right off). Color match is good, application products are irritatingly cheap.”

Helpful Report

Posted 4 years ago

“I purchased a spray can for a 2016 VW Passat in Pure White (LC9A). Unfortunately, the color is off. Even comparing it to the inside jambs, the color isn’t a match. Waste of time and money. Good thing I used it on a spray card first, then compared it to the car’s paint. If you have a Volkswagen in Pure White (LC9A), look elsewhere.”

Helpful Report

Posted 4 years ago

“Dried up paint in the primer tube. Lumpy paint in the finish coat. Unable to get anyone to answer a customer service phone. I have never been so disappointed with any on line purchase.”

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Posted 4 years ago

“I needed to change my order. The only way to get help is through email or your contact page. I sent the request 40 minutes after my order and still haven't received a reply. Now I see my original order has shipped.”

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Posted 4 years ago

“Paint did not match very well. Color was too blue.”

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(Jeep) - Posted 5 years ago

“Really bad match went to the dealer and thiers was perfect...would not buy again”

Helpful Report

(Jeep) - Posted 5 years ago

“After 3 separate attempts with three improper color match to my 2016 Toyota. I was told nothing else could be done...and I would not receive a refund. The color match guarantee is a false statement. Do not waste your money and time with this company!”

Helpful Report

Posted 5 years ago

“Disappointed in the touch up pen. I followed the directions exactly, was at the right temperature. The primer was super difficult to apply. The base coat would scrap off at the lightest touch when I tried to add the midcoat. Not pleased”

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Posted 5 years ago

“IT DID NOT MATCH IN COLOR”

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(Jeep) - Posted 5 years ago

“Color listed on their site so i ordered it. Couple days later get tracking information. Next day get an email that they do not make this color, and will refund me in 3-5 days. Why list the paint code on your site if you do not plan on making it? Big waste of time.”

Helpful Report

Posted 5 years ago

TouchUpDirect is rated 4.6 based on 13,866 reviews