TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,866 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They Suck, took my payment.. showed it had shipped.. then days later I emailed since thipment showed no movement they told me they no longer made the color I needed.. then they stated they sent an email that this had occurred and they were refunding me of my payment.. they did not and I had to dispute payment through my credit card..”

Helpful Report

Posted 5 years ago

“Disappointed in the delivery time of the paint I ordered. I chose to pay an extra fee to revive my order with 2-7 days. Unfortunately, that commitment was not met by Touch up Direct. In fact, I had to call the company to inquire about my order and if I hadn’t the shipment would have been delayed even more. I am very disappointed I the timely manner in which the product should have been mixed and shipped. Poor business execution as far as I am concerned and would suggest to others to look around before doing business with Tiuch up Direct.”

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Posted 5 years ago

“Trying this again as my negative review mysteriously did not work. This product did not work at all for me. I followed the instructions completely and not only did the paint color not really match the car, but when applying the clear coat it took off half the paint I'd applied and waited 30 minutes to dry. Additionally the paint just looked dirty even though the car had been freshly washed. Shipping was also terrible as it took 2 full weeks to arrive. Worst $30 I've spent and a waste of 1.5 hours of my time.”

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Posted 5 years ago

“I bought the full package...primer, base colour, paint, and clear coat...the amount of paint in the main paint tube was not sufficient to do even 2 coats. I had approximately 6 small stone chips and a small scratch from a dent.”

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Posted 5 years ago

“I paid to have express shipping (2-3 days) and 5 days later, I'm still waiting for kit. I realize mail may problematic at this time, but I've placed dozens of orders every month with different companies and haven't have this issue. When I check the tracking, it is not estimated for 2 more days and listed as "on time." It would appear that they charged me for express shipping and then shipped via the slowest method.”

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Posted 5 years ago

“Pen applicator totally stopped working after 2 dabs. Might of been good if applicator didn’t stop putting out paint”

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Posted 5 years ago

“25% restocking fee”

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Posted 5 years ago

“Just got this and tried it out.....I followed the directions exactly for the pens. They apply with smudges and are inconsistent. They also run out of paint for anything larger than a quarter! The primer is white and when you run out of the paint, it stays white. The clear coat pen rubs the paint off. Can't say enough bad things. Get another product! Wish I had got the brush applicator only....please do the same.”

Helpful Report

Posted 5 years ago

“I ordered the touch up pens. The primer is so think it’s just goop. It will not go onto my car. I also got the spray paint. It was suppose to be white platinum pearl. It’s just white. Like a Snow White. Does not match what so ever. Money wasted on my end. I’m sure I won’t get my money back. So thanks for nothing.”

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Posted 5 years ago

“The primer pen was chunky. Not sure if the product is bad or if I got a bad pen with dry paint. I’m not happy with the results.”

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Posted 5 years ago

“It has been 6 days and my order has not even shipped.”

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Posted 5 years ago

“The paint didnt match. I wasn't happy at all with the finish. I followed the directions and it came out horrible. I was so disappointed”

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Posted 5 years ago

“083 aerosol cans went from $43 to $84. That's rediculous”

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Posted 5 years ago

“Ordered my touch up on May 9th and paid for fast shipping. 10 days later still no paint”

Helpful Report

Posted 5 years ago

“Spent $100 on a paint kit for my 2016 Honda Civic. I followed the instructions word for word and even the videos online. Once I finished and removed the masking tape, that paint did NOT match. Not even close. It was way brighter than my cars actual colour (orchid white pearl). And to top it all off, the clear coat didn’t even work. I even made sure to put one extra coat on there. There was no shine to the paint job whatsoever. It was completely matte. It sucks because per their website, you CANNOT return used products. So I’m basically s*#! Out of luck. Spent $100 on something that does not work as advertised. I really don’t recommend using them. Especially for a tri-coat paint job. Get it professionally done. That’s what I’m doing instead in a few days.”

Helpful Report

Posted 5 years ago

Hi Mike, I'm sorry to hear that your paint project didn't turn out as expected. I think that it's important to note that your color is VERY popular and we've been selling it for years with great success. I can assure you that great results are possible. That said, I'm sure we can figure out why your project didn't go so well. It's also very important to note that you're not out of luck. We offer a color match guarantee, and this policy is stated on our site, and this policy still covers your order. I see that you have already reached out to our support staff - they will reply back soon. I'm confident our team will assist with a timely resolution. Lonnie T.

Posted 5 years ago

“Was not the color advertised”

Helpful Report

(Jeep) - Posted 5 years ago

“The applicators are so stiff the paint won't flow to the tip. leaves steaks. Waste of money. Now looks worse than it did originally.”

Helpful Report

Posted 5 years ago

Hi Ronald, I'm sorry to hear about the issue with the product. The problem you are having definitely sounds odd. When you have a moment, please reach out to our support staff, I'm sure they can help with a timely resolution to the problem. Support can be reached by emailing Help@touchupdirect.com or by calling 855-600-8160 We look forward to serving you. Lonnie T.

Posted 5 years ago

“I recieved touch up kit with the paint color for my 2006 HD Road King, black cherry pearl, and the paint color isn't even close. I completed the steps advised in the instructions. I understand that Harley colors are hard to match but what I received isn't even close.”

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Posted 5 years ago

“Horrible experience and lack of communication”

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Posted 5 years ago

“Doesn’t repair as advertised”

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Posted 5 years ago

TouchUpDirect is rated 4.6 based on 13,866 reviews