TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,852 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 6th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“25% restocking fee”

Helpful Report

Posted 3 years ago

“Just got this and tried it out.....I followed the directions exactly for the pens. They apply with smudges and are inconsistent. They also run out of paint for anything larger than a quarter! The primer is white and when you run out of the paint, it stays white. The clear coat pen rubs the paint off. Can't say enough bad things. Get another product! Wish I had got the brush applicator only....please do the same.”

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Posted 3 years ago

“I ordered the touch up pens. The primer is so think it’s just goop. It will not go onto my car. I also got the spray paint. It was suppose to be white platinum pearl. It’s just white. Like a Snow White. Does not match what so ever. Money wasted on my end. I’m sure I won’t get my money back. So thanks for nothing.”

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Posted 3 years ago

“The primer pen was chunky. Not sure if the product is bad or if I got a bad pen with dry paint. I’m not happy with the results.”

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Posted 3 years ago

“It has been 6 days and my order has not even shipped.”

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Posted 3 years ago

“The paint didnt match. I wasn't happy at all with the finish. I followed the directions and it came out horrible. I was so disappointed”

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Posted 3 years ago

“083 aerosol cans went from $43 to $84. That's rediculous”

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Posted 3 years ago

“Ordered my touch up on May 9th and paid for fast shipping. 10 days later still no paint”

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Posted 3 years ago

“Spent $100 on a paint kit for my 2016 Honda Civic. I followed the instructions word for word and even the videos online. Once I finished and removed the masking tape, that paint did NOT match. Not even close. It was way brighter than my cars actual colour (orchid white pearl). And to top it all off, the clear coat didn’t even work. I even made sure to put one extra coat on there. There was no shine to the paint job whatsoever. It was completely matte. It sucks because per their website, you CANNOT return used products. So I’m basically s*#! Out of luck. Spent $100 on something that does not work as advertised. I really don’t recommend using them. Especially for a tri-coat paint job. Get it professionally done. That’s what I’m doing instead in a few days.”

Helpful Report

Posted 3 years ago

Hi Mike, I'm sorry to hear that your paint project didn't turn out as expected. I think that it's important to note that your color is VERY popular and we've been selling it for years with great success. I can assure you that great results are possible. That said, I'm sure we can figure out why your project didn't go so well. It's also very important to note that you're not out of luck. We offer a color match guarantee, and this policy is stated on our site, and this policy still covers your order. I see that you have already reached out to our support staff - they will reply back soon. I'm confident our team will assist with a timely resolution. Lonnie T.

Posted 3 years ago

“Was not the color advertised”

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(Jeep) - Posted 3 years ago

“The applicators are so stiff the paint won't flow to the tip. leaves steaks. Waste of money. Now looks worse than it did originally.”

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Posted 3 years ago

Hi Ronald, I'm sorry to hear about the issue with the product. The problem you are having definitely sounds odd. When you have a moment, please reach out to our support staff, I'm sure they can help with a timely resolution to the problem. Support can be reached by emailing Help@touchupdirect.com or by calling 855-600-8160 We look forward to serving you. Lonnie T.

Posted 3 years ago

“I recieved touch up kit with the paint color for my 2006 HD Road King, black cherry pearl, and the paint color isn't even close. I completed the steps advised in the instructions. I understand that Harley colors are hard to match but what I received isn't even close.”

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Posted 3 years ago

“Horrible experience and lack of communication”

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Posted 3 years ago

“Doesn’t repair as advertised”

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Posted 4 years ago

“I placed an order on April 7th and it’s April 28th and my tracking number says it’s still on it’s way to the facility. Where is my order?”

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Posted 4 years ago

“The paint does not match my car. way to bright”

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Posted 4 years ago

“I ordered for the 2nd time a Porche Carrara White aerosol paint to redo my door. It came Siver Metallic. My whole project is ruined! I would recommend to try it first in a non essential metal or car part before applying it on you car. I had previously received a can from them and it had no issues, so I trusted that this can would do the job...”

Helpful Report

Posted 4 years ago

Hello George, Thank you for taking the time to provide feedback. I'm very sorry to hear about the trouble with the project. You are correct that you should always test the paint before you apply it to your vehicle. We include a test card with every order for this reason. That said, there's no excuse for the wrong color to arrive. We certainly understand what it means to be set back on a project like this. I see that you already have a support request open with one of our agents. I'm confident they will be able to offer a solution to the issue. In the meantime, please do not hesitate to reach out if you have any other questions or concerns. Thank you, Lonnie T.

Posted 4 years ago

“ordered on 2/29/20 and as of 3/18/20 have NOT received the order and have called”

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Posted 4 years ago

“Bad quality of paint”

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Posted 4 years ago

“I got a bottle of sludge touch up paint that doesn’t match”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,852 reviews