TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,852 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 6th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the pen that had paint and clear coat for my 2016 MDX the paint code on the car indicated for vin # 5FRYD4H21GB047021 Graphite Luster Metallic was the paint match. Needless to say it did not .match now I have a different color which really stands out. I am very dissatisfied with this out. How can I resolve this situation.”

Helpful Report

Posted 4 years ago

“Ordered at the beginning of the week, took until the end of the week just to get a shipping label. Didn’t ship until the start of the following week. Will just go through a different provider next time.”

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Posted 4 years ago

“Item was purchased on 7/16 and was only delivered on 8/1. To make matters worse, the envelope was torn open, and only a plastic bag containing gloves was in the package.”

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Posted 4 years ago

“This product made everything look worse. I took it off, Will buy a paint pen from another company and redo it.”

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Posted 4 years ago

“Paint was shipped late, amount sent was small.”

Helpful Report

Posted 4 years ago

“it is kind of difficult to review something that I have not received yet still waiting for delivery * days”

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Posted 4 years ago

“I purchased the Platinum Combo and only received the primer, color and clear. I didn't receive any of the other items. I created a support ticket on this two days ago and still haven't received any feedback.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to provide feedback. I'm very sorry about the missing items. It looks like you've already been in contact with our support and a shipment is on its way. Please let us know if you need anything else. Thank you,

Posted 4 years ago

“Honestly it was a very bad experience. The body filler never hardened and I paid extra for the automatic mixing tube. The paint didn’t last more than 2 coats and looks very spotty. I had to go to the auto parts store to buy a body filler that actually worked, and now my car can’t be clear coated. I’m only painting half a fender, that should have lasted much longer. Now I’m stuck. I honestly want my money back for the filler and I need more paint.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to provide feedback. I'm very sorry to hear about the issue with the product. I've forwarded this to our support team, and they'll be reaching out to you very soon to assist. In the meantime, if you have questions, you can contact support by emailing help@touchupdirect.com, or you can call 855-600-8160 Thank you,

Posted 4 years ago

“This is third time I have ordered from your company, the only reason I reordered twice is because I had to(color match of paint). I will never use your company again, for the third time it takes over a week for the product to get delivered. As I write I still have not received my order placed on July 12, 2019! I have deadlines just as any other business!”

Helpful Report

Posted 4 years ago

“The only instructions I found in the kit was located behind each Touch-up pen. When you follow the instructions you end up with using different pens that remove the previous paint (or primer) layers.. I was disappointed by this product and the fact that I had to pay ~$60 on something that did not work.”

Helpful Report

Posted 4 years ago

“Have never received, but money out of my account”

Helpful Report

Posted 4 years ago

“Got my order tracking number on 5th of July, said it’s on its way to usps facility.. today on 22nd it’s still not at the facility. What am I paying extra for shipping? I’m so disappointed. Nowhere was written how long approximately shipping takes. If I would have known I wouldn’t have wasted my time.”

Helpful Report

Posted 4 years ago

“I ordered the platinum package and only received the basic small bottle of paint.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to provide feedback. I'll forward this to our customer support team. They'll be shipping the missing items right away, so you should receive an email with the updated tracking information soon. If you have any questions, please reach out to our support team by emailing help@touchupdirect.com or by calling 855-600-8160. Thank you,

Posted 4 years ago

“Order placed and not yet received after three weeks.”

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Posted 4 years ago

“Today is July 20th and I still haven't received it yet. I ordered it on July 11th. I have no idea where it is.”

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Posted 4 years ago

“I have received nothing.”

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Posted 4 years ago

“Have not received...been quite a long time...”

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Posted 4 years ago

“I haven’t received it yet.”

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Posted 4 years ago

“The color is completely different than what I ordered. I have pictures if someone reaches out... Need it for my 2006 honda shadow spirit 750 titanium. It says that is the right color, but it's way off, even with a clear coat”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to provide feedback, and I'm sorry to hear about the color issue. I've notified our support staff of the issue and someone will respond to the request you submitted. I'm confident they'll be able to assist you. Thank you,

Posted 4 years ago

“I ordered touch up paint 12 days ago. I have yet to receive my order or even a shipping confirmation or tracking number.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to provide feedback. According to the tracking information your order was delivered today - this is a total of 7 days from the date of purchase, which is typical for shipments to the east coast. If you are not able to locate your order, please reach out to our support staff by calling 855-600-8160 or by emailing help@touchupdirect.com. Thank you,

Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,852 reviews