TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,866 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The color did not match AT ALL. I precisely followed instructions, including the primer and clear coat. Paint code was directly from manufacturer label on door; 2018 vehicle so aged paint wasn’t the problem. Clear lack of match renders the product a useless waste of money.”

Helpful Report

Posted 5 years ago

“the pen did not work only the brush”

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Posted 5 years ago

“The Clearcoat pen was dry. There was no substance that would come out.”

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Posted 5 years ago

Hello, Thank you for taking the time to provide feedback. I'm sorry to hear there was an issue with the product. Have you reached out to our support staff? They'll be happy to assist with a replacement clear coat. They can be reached by emailing help@touchupdirect.com or by calling 855-600-8160 Thanks,

Posted 5 years ago

“Paint is much darker. It sucks that I pay $74 or something that doesn't even match and I did everything as directed”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to provide feedback. I'm sorry to hear the color is not matching as expected. In most cases, we can correct a color issue and send a replacement order. I ran a search and could not find any contact with our support team. Please reach out to them by emailing help@touchupdirect.com or by calling 855-600-8160. They'll be able to provide expert advice and a swift resolution to the issue. Thank you,

Posted 5 years ago

“Still have not received my order.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave feedback. I'm having a support agent look into your order. It should have arrived by now. We'll provide an update soon to the email address on file. In the meantime, please feel free to reach out to our support team by emailing help@touchupdirect.com or by calling 855-600-8160 Thanks,

Posted 5 years ago

“Awful! Awful! Awful! DO NOT ORDER this product....I ordered the color that matched my car code and it did not match!!!! I requested a refund and they stated they wanted to remake the color..well I don’t want to take that risk again!!! I just want my money back....they say it’s outside the 30 days for refund! Well it is by a few days but that refund is a for a simple return!!! This product did not match! I’m not risking another one! Unbelievable! The BBB needs to hear about this company!!! Do not waste your money!!!!”

Helpful Report

Posted 5 years ago

“I purchased the pen that had paint and clear coat for my 2016 MDX the paint code on the car indicated for vin # 5FRYD4H21GB047021 Graphite Luster Metallic was the paint match. Needless to say it did not .match now I have a different color which really stands out. I am very dissatisfied with this out. How can I resolve this situation.”

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Posted 5 years ago

“Ordered at the beginning of the week, took until the end of the week just to get a shipping label. Didn’t ship until the start of the following week. Will just go through a different provider next time.”

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Posted 5 years ago

“Item was purchased on 7/16 and was only delivered on 8/1. To make matters worse, the envelope was torn open, and only a plastic bag containing gloves was in the package.”

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Posted 5 years ago

“This product made everything look worse. I took it off, Will buy a paint pen from another company and redo it.”

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Posted 5 years ago

“Paint was shipped late, amount sent was small.”

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Posted 5 years ago

“it is kind of difficult to review something that I have not received yet still waiting for delivery * days”

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Posted 5 years ago

“I purchased the Platinum Combo and only received the primer, color and clear. I didn't receive any of the other items. I created a support ticket on this two days ago and still haven't received any feedback.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to provide feedback. I'm very sorry about the missing items. It looks like you've already been in contact with our support and a shipment is on its way. Please let us know if you need anything else. Thank you,

Posted 5 years ago

“Honestly it was a very bad experience. The body filler never hardened and I paid extra for the automatic mixing tube. The paint didn’t last more than 2 coats and looks very spotty. I had to go to the auto parts store to buy a body filler that actually worked, and now my car can’t be clear coated. I’m only painting half a fender, that should have lasted much longer. Now I’m stuck. I honestly want my money back for the filler and I need more paint.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to provide feedback. I'm very sorry to hear about the issue with the product. I've forwarded this to our support team, and they'll be reaching out to you very soon to assist. In the meantime, if you have questions, you can contact support by emailing help@touchupdirect.com, or you can call 855-600-8160 Thank you,

Posted 5 years ago

“This is third time I have ordered from your company, the only reason I reordered twice is because I had to(color match of paint). I will never use your company again, for the third time it takes over a week for the product to get delivered. As I write I still have not received my order placed on July 12, 2019! I have deadlines just as any other business!”

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Posted 5 years ago

“The only instructions I found in the kit was located behind each Touch-up pen. When you follow the instructions you end up with using different pens that remove the previous paint (or primer) layers.. I was disappointed by this product and the fact that I had to pay ~$60 on something that did not work.”

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Posted 5 years ago

“Have never received, but money out of my account”

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Posted 5 years ago

“Got my order tracking number on 5th of July, said it’s on its way to usps facility.. today on 22nd it’s still not at the facility. What am I paying extra for shipping? I’m so disappointed. Nowhere was written how long approximately shipping takes. If I would have known I wouldn’t have wasted my time.”

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Posted 5 years ago

“I ordered the platinum package and only received the basic small bottle of paint.”

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Posted 5 years ago

Hello, Thank you for taking the time to provide feedback. I'll forward this to our customer support team. They'll be shipping the missing items right away, so you should receive an email with the updated tracking information soon. If you have any questions, please reach out to our support team by emailing help@touchupdirect.com or by calling 855-600-8160. Thank you,

Posted 5 years ago

“Order placed and not yet received after three weeks.”

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Posted 5 years ago

TouchUpDirect is rated 4.6 based on 13,866 reviews