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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
I previously wrote poor review and now it is very poor because it hasn't even been sent I just checked the tracking.
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i have not received the item ordered!
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I have not received. It is late getting here.
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Hello, Thank you for taking the time to provide feedback. I apologize for the delayed shipment. In this case, the 4th of July holiday has been the reason some orders are not arriving as expected. The tracking number indicates the order is out for delivery today. Please let us know if you have any questions. Thank you,
The paint in the pen did not come out at all The primer barley came out The clear coat was fine Would not get these pens again
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I have not receive my order yet!
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SMALL order placed July 4 and shipped on July 5 has still not arrived as of July 11. Fedex track says delivery on July 15. This is outrageous. A spray can of paint taking at least 10 days to arrive is abysmal service.
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Still haven't received product
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I ordered my paint on July 4 today is July 11. I did not receive it yet
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Ordered a week ago. Not been shipped. Sent an email asking what's wrong? Got no answer, but is now showing as accepted by post office. Hope this stuff is good, it's a long wait. Can't review paint yet as I still don't have it. This review is for customer service and shipping speed.
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My order was placed over 2 weeks ago and the delivery day has been changed numerous times. Still Not here yet and won’t be for 3 days
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You're wanting a review before i've received the product. Lets try getting it delivered first... LoL
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Been waiting a week so far it says it just shipped
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I ordered this on July 2. Today is Tuesday July 9. Delivery is not until Thursday July 11 by 8PM. Ten days is far to long. You want a review of your product when I am still waiting for the delivery. Need to do a better job delivering and tracking the package before asking for review.
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Still have not received the product...............................
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Hello, Thank you for taking the time to provide feedback. I'm very sorry for the delay with your order. The 4th of July has delayed shipments, especially for those on the east coast. It looks like your order has now been delivered, so please let us know if you have any questions. Thank you.
I have not received my order!! And payed over 90 dollars!!??
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Havent received my order yet
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Never received my touch up paint and did not send me any emails
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Have not received order
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not received order yet
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Ordered my touch up last week and still don’t have it
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TouchUpDirect is rated 4.6 based on 13,871 reviews