TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,866 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the spray can sputtered. left an uneven coat even after several passes. Finally got a WET EVEN COAT but then it was too dark and didn't match even close!!! I am sure it is just ME. anyway, out of two cans, I have one unsprayed can that I just can not aim at my Jeep and hit the button...sorry. Rusty Merrill”

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Posted 5 years ago

“We have not received our order yet.”

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Posted 5 years ago

“Arrive too late”

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Posted 5 years ago

“Horrible, I haven’t even received the product yet! And I paid extra for faster shipping. Not sure what’s going or if I’ll ever get my package. Disappointed”

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Posted 5 years ago

Hello, Thank you for providing feedback. We processed and shipped your order the very next day after it was placed. I checked the tracking, and it appears to be held up with FedEx for some reason. I'm opening a ticket with our support team to figure out what is happening with your order. I'm very sorry for the delay - we'll send a replacement if need be. - Lonnie T.

Posted 5 years ago

“Takes to long and price is no bargain.”

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Posted 5 years ago

“It’s been a week and no paint yet. Still waiting for delivery. Delivery is not free and not very timely.”

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Posted 5 years ago

“Never received product to review. Please help me track this product.”

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Posted 5 years ago

Hello, I just tracked your order and it appears that FedEx is having trouble delivering it. Please reach out to our support staff right away so they can help figure out what the issue is. They can be reached by calling 855-600-8160 or by emailing help@touchupdirect.com We look forward to serving you. Thank you,

Posted 5 years ago

“I can't rate the product because I haven't received it, even though I ordered a while back.”

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Posted 5 years ago

“It was a total bust...”

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Posted 5 years ago

Hello, Thank you for taking the time to provide feedback. I'm sorry your touch up experience wasn't great. I ran a search and wasn't able to find any open requests with our support staff. I highly recommend reaching out to them. They can provide expert advise on how to get your touch up project back on track. They can quickly resolve any color or application issues you may be experiencing. Support can be reached by calling 855-600-8160 or by emailing help@touchupdirect.com We look forward to serving you. - Lonnie T.

Posted 5 years ago

“Not sure if I had bad clear coat or what but after primer, color, and letting it dry for over an hour any attempt to put clear coat on makes the paint “wet” again and the clear coat pulls the paint right off. Spent a couple hours trying to follow instructions exactly and it’s a complete waste of time. And of course the color doesn’t match without the clear coat but you can’t apply clear coat.”

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Posted 5 years ago

“Primer and the actual touch up pen seem okay. The clear coat is horrible. Polishing compound evened things up only slightly, but still does not match the original finish and I'm not at all convinced that there will be any durability at all.”

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Posted 5 years ago

Hello Timothy, Thank you for the feedback. I'm sorry to hear about the trouble with the clear coat. I ran a search but wasn't able to find any support requests regarding the issue. I highly recommend reaching out to our support team. They'll be able to offer you a solution to the problem. We're looking forward to serving you. - Lonnie T.

Posted 5 years ago

“Everything was good except primer brush was damaged and had inconvinience due to that”

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Posted 8 years ago

“The metallic didn:t show in the paint.I:am disappointed.Sorry won:t use TuchUpDirect again.”

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Posted 8 years ago

“One can was spoiled”

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Posted 8 years ago

“I am still waiting on return approval.”

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Posted 8 years ago

“No issues”

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Posted 8 years ago

“Shipping took forever and the paint didn't match!”

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Posted 8 years ago

“I ordered the product on September 10 and received it on September 21. Had I known it would take that long I would not have ordered it”

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Posted 8 years ago

“I recibe the wrong color I order the Garnet Red and they send me Red obsession in instead”

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Posted 8 years ago

“Product was good. I sucked at application. Better than a rusty scratch, however”

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Posted 8 years ago

TouchUpDirect is rated 4.6 based on 13,866 reviews