TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,866 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today is July 20th and I still haven't received it yet. I ordered it on July 11th. I have no idea where it is.”

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Posted 5 years ago

“I have received nothing.”

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Posted 5 years ago

“Have not received...been quite a long time...”

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Posted 5 years ago

“I haven’t received it yet.”

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Posted 5 years ago

“The color is completely different than what I ordered. I have pictures if someone reaches out... Need it for my 2006 honda shadow spirit 750 titanium. It says that is the right color, but it's way off, even with a clear coat”

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Posted 5 years ago

Hello, Thank you for taking the time to provide feedback, and I'm sorry to hear about the color issue. I've notified our support staff of the issue and someone will respond to the request you submitted. I'm confident they'll be able to assist you. Thank you,

Posted 5 years ago

“I ordered touch up paint 12 days ago. I have yet to receive my order or even a shipping confirmation or tracking number.”

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Posted 5 years ago

Hello, Thank you for taking the time to provide feedback. According to the tracking information your order was delivered today - this is a total of 7 days from the date of purchase, which is typical for shipments to the east coast. If you are not able to locate your order, please reach out to our support staff by calling 855-600-8160 or by emailing help@touchupdirect.com. Thank you,

Posted 5 years ago

“Product barely worked. Very disappointed considering the cost versus other paint pens that are similar.”

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Posted 5 years ago

“I have not yet received my order. Please contact me.”

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Posted 5 years ago

“Ordered on the 7th, received email that was shipped on the ninth...except it was never actually shipped until the 16th. The reason I was given is because the fourth fell on a weekday! I still haven't even received the item!”

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Posted 5 years ago

“I ordered it over a week and a half ago and still havent recieved it. I am leaving Canada for good tomorrow and have not received my purchase of the paint pen. So I just wasted $26. Thanks for nothing.”

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Posted 5 years ago

“Dont know about the product it's a week late getting to me.”

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Posted 5 years ago

“your shipment never arrived...... I leave tomorrow for 10 days. Who knows if it will be here when I return”

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Posted 5 years ago

Hello, Thank you for the feedback, and I apologize for the delay. It appears that your order was delivered today so please let us know if you are unable to receive it. If you have any questions or concerns, please reach out to our support by emailing help@touchupdirect.com, or you can call 855-600-8160 Thank you,

Posted 5 years ago

“The result is terrible. Applying this touch up kit made the areas of concern more visible. The instructions are limited. There is not video on YouTube regarding how to apply the product. A brush will have done a better work than the ball pen supplied. I would not recommend this product.”

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Posted 5 years ago

“To whom it may concern, I have not received my orders...Pls call me 619-944-0748, or send me a message why it has not arrived...? Thank You!”

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Posted 5 years ago

“Of a two pack purchase, the paint spray can was previously sprayed/used prior to arrival. Very unacceptable.”

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Posted 5 years ago

“Very poor, because I got a notice at least 5 days ago saying it shipped but I have not received it.”

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Posted 5 years ago

“Followed instructions and the color does not match well at all. Ordered a matte color and it’s much glossier than the stock color it was supposed to match. Not very happy with the results. Will be looking for a way to fix the poor color match elsewhere.”

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Posted 5 years ago

“I previously wrote poor review and now it is very poor because it hasn't even been sent I just checked the tracking.”

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Posted 5 years ago

“i have not received the item ordered!”

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Posted 5 years ago

“I have not received. It is late getting here.”

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Posted 5 years ago

Hello, Thank you for taking the time to provide feedback. I apologize for the delayed shipment. In this case, the 4th of July holiday has been the reason some orders are not arriving as expected. The tracking number indicates the order is out for delivery today. Please let us know if you have any questions. Thank you,

Posted 5 years ago

TouchUpDirect is rated 4.6 based on 13,866 reviews