TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,852 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 6th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product barely worked. Very disappointed considering the cost versus other paint pens that are similar.”

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Posted 4 years ago

“I have not yet received my order. Please contact me.”

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Posted 4 years ago

“Ordered on the 7th, received email that was shipped on the ninth...except it was never actually shipped until the 16th. The reason I was given is because the fourth fell on a weekday! I still haven't even received the item!”

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Posted 4 years ago

“I ordered it over a week and a half ago and still havent recieved it. I am leaving Canada for good tomorrow and have not received my purchase of the paint pen. So I just wasted $26. Thanks for nothing.”

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Posted 4 years ago

“Dont know about the product it's a week late getting to me.”

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Posted 4 years ago

“your shipment never arrived...... I leave tomorrow for 10 days. Who knows if it will be here when I return”

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Posted 4 years ago

Hello, Thank you for the feedback, and I apologize for the delay. It appears that your order was delivered today so please let us know if you are unable to receive it. If you have any questions or concerns, please reach out to our support by emailing help@touchupdirect.com, or you can call 855-600-8160 Thank you,

Posted 4 years ago

“The result is terrible. Applying this touch up kit made the areas of concern more visible. The instructions are limited. There is not video on YouTube regarding how to apply the product. A brush will have done a better work than the ball pen supplied. I would not recommend this product.”

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Posted 4 years ago

“To whom it may concern, I have not received my orders...Pls call me 619-944-0748, or send me a message why it has not arrived...? Thank You!”

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Posted 4 years ago

“Of a two pack purchase, the paint spray can was previously sprayed/used prior to arrival. Very unacceptable.”

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Posted 4 years ago

“Very poor, because I got a notice at least 5 days ago saying it shipped but I have not received it.”

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Posted 4 years ago

“Followed instructions and the color does not match well at all. Ordered a matte color and it’s much glossier than the stock color it was supposed to match. Not very happy with the results. Will be looking for a way to fix the poor color match elsewhere.”

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Posted 4 years ago

“I previously wrote poor review and now it is very poor because it hasn't even been sent I just checked the tracking.”

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Posted 4 years ago

“i have not received the item ordered!”

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Posted 4 years ago

“I have not received. It is late getting here.”

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Posted 4 years ago

Hello, Thank you for taking the time to provide feedback. I apologize for the delayed shipment. In this case, the 4th of July holiday has been the reason some orders are not arriving as expected. The tracking number indicates the order is out for delivery today. Please let us know if you have any questions. Thank you,

Posted 4 years ago

“The paint in the pen did not come out at all The primer barley came out The clear coat was fine Would not get these pens again”

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Posted 4 years ago

“I have not receive my order yet!”

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Posted 4 years ago

“SMALL order placed July 4 and shipped on July 5 has still not arrived as of July 11. Fedex track says delivery on July 15. This is outrageous. A spray can of paint taking at least 10 days to arrive is abysmal service.”

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Posted 4 years ago

“Still haven't received product”

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Posted 4 years ago

“I ordered my paint on July 4 today is July 11. I did not receive it yet”

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Posted 4 years ago

“Ordered a week ago. Not been shipped. Sent an email asking what's wrong? Got no answer, but is now showing as accepted by post office. Hope this stuff is good, it's a long wait. Can't review paint yet as I still don't have it. This review is for customer service and shipping speed.”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,852 reviews