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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Got my order tracking number on 5th of July, said it’s on its way to usps facility.. today on 22nd it’s still not at the facility. What am I paying extra for shipping? I’m so disappointed. Nowhere was written how long approximately shipping takes. If I would have known I wouldn’t have wasted my time.
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I ordered the platinum package and only received the basic small bottle of paint.
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Hello, Thank you for taking the time to provide feedback. I'll forward this to our customer support team. They'll be shipping the missing items right away, so you should receive an email with the updated tracking information soon. If you have any questions,​ please reach out to our support team by emailing help@touchupdirect.com or by calling 855-600-8160. Thank you,
Order placed and not yet received after three weeks.
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Today is July 20th and I still haven't received it yet. I ordered it on July 11th. I have no idea where it is.
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I have received nothing.
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Have not received...been quite a long time...
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I haven’t received it yet.
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The color is completely different than what I ordered. I have pictures if someone reaches out... Need it for my 2006 honda shadow spirit 750 titanium. It says that is the right color, but it's way off, even with a clear coat
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Hello, Thank you for taking the time to provide feedback, and I'm sorry to hear about the color issue. I've notified our support staff of the issue and someone will respond to the request you submitted. I'm confident they'll be able to assist you. Thank you,
I ordered touch up paint 12 days ago. I have yet to receive my order or even a shipping confirmation or tracking number.
Helpful Report
Hello, Thank you for taking the time to provide feedback. According to the tracking information your order was delivered today - this is a total of 7 days from the date of purchase, which is typical for shipments to the east coast. If you are not able to locate your order, please reach out to our support staff by calling 855-600-8160 or by emailing help@touchupdirect.com.​ Thank you,
Product barely worked. Very disappointed considering the cost versus other paint pens that are similar.
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I have not yet received my order. Please contact me.
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Ordered on the 7th, received email that was shipped on the ninth...except it was never actually shipped until the 16th. The reason I was given is because the fourth fell on a weekday! I still haven't even received the item!
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I ordered it over a week and a half ago and still havent recieved it. I am leaving Canada for good tomorrow and have not received my purchase of the paint pen. So I just wasted $26. Thanks for nothing.
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Dont know about the product it's a week late getting to me.
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your shipment never arrived...... I leave tomorrow for 10 days. Who knows if it will be here when I return
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Hello, Thank you for the feedback, and I apologize for the delay. It appears that your order was delivered today so please let us know if you are unable to receive it. If you have any questions or concerns, please reach out to our support by emailing help@touchupdirect.com, ​or you can call 855-600-8160 Thank you,
The result is terrible. Applying this touch up kit made the areas of concern more visible. The instructions are limited. There is not video on YouTube regarding how to apply the product. A brush will have done a better work than the ball pen supplied. I would not recommend this product.
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To whom it may concern, I have not received my orders...Pls call me 619-944-0748, or send me a message why it has not arrived...? Thank You!
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Of a two pack purchase, the paint spray can was previously sprayed/used prior to arrival. Very unacceptable.
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Very poor, because I got a notice at least 5 days ago saying it shipped but I have not received it.
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Followed instructions and the color does not match well at all. Ordered a matte color and it’s much glossier than the stock color it was supposed to match. Not very happy with the results. Will be looking for a way to fix the poor color match elsewhere.
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TouchUpDirect is rated 4.6 based on 13,871 reviews