TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,852 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 6th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The primer was too dry to come out from the tip. The paint did dry out even in a day. Very bad experience.”

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Posted 4 years ago

“I pay for for my bmw black metallic 416. Touch paint but your wep sit send bad conction and took my many twice time and I didn’t received any thing from you I’m waiting now to return my money Faisal bandar”

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Posted 4 years ago

“Absolute idiots! 3 weeks, 2 shipments and then all I get is clear coat- every employee should be terminated!”

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Posted 4 years ago

“You're delivery is terrible. I ordered the product and received confirmation that I would receive it in 5 business days. After 5 business days, I inquired about my package and was told that it would be 10 business days. After 10 business days, I inquired about my package and told that it would be delivered to me by Saturday. Now it is Saturday, and I still do not have my product. I have canceled service on my car twice so far, and looks like I will have to cancel service scheduled for Monday. Can someone tell me when my product will be actually delivered?”

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Posted 4 years ago

“Didn’t have my paint”

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Posted 4 years ago

“Ordered Ford dark green, received dark blue, labeled incorrectly!”

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Posted 4 years ago

“People are nice, but the 089 2018 pearl white doesn’t match. I bought and used the Primer, color base, which is too white, color mid, which is pearl, but not enough to blend white color, and clear coat. I wanted to attach picture, so you could see the touch up spots on my car. Sadly I don’t see a place to do that.”

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Posted 4 years ago

“The color is not even close. I read other reviews online and have to believe this is a scam. It looks like there is white out on my car.”

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Posted 4 years ago

“It arrived U.S. mail and was frozen. Now I hesitate to use it.”

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(Jeep) - Posted 4 years ago

“Purchased BMW glacier silver metallic spray paint and clear coat. Color does not match. It is darker than the original and cannot blend in. A lot of time wasted.”

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Posted 4 years ago

“Tip came off, very small amount of product, did not adhere to bumper”

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Posted 4 years ago

Hello Craig, I'm sorry to hear our product did not perform as expected. Have you tried reaching out to our support team? If not, I highly recommend it. They can provide a solution and get you a replacement product ASAP. Support can be reached by calling 855-600-8160 or by emailing help@touchupdirect.com. Thank you,

Posted 4 years ago

“The paint color was not even close to the color on my vehicle. Now I have a two-toned bumper.”

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Posted 4 years ago

“I ordered the three set touch-up (primer, paint, clear coat). The primer was hardened and solid. Neither end could be used. Total rip-off”

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Posted 4 years ago

Hello, Thank you for taking the time to provide feedback. I'm sorry to hear about the issue with our product. It's very strang the primer wasn't working, I'm not sure why it would have arrived like that. I've forwarded this case to our customer support team, so you should expect someone to reach out soon. In the meantime, if you have any questions please feel free to contact us. Phone: 855-600-8160 Email: Help@touchupdirect.com Thank you,

Posted 4 years ago

“Still have not received the product.”

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Posted 4 years ago

“The color did not match AT ALL. I precisely followed instructions, including the primer and clear coat. Paint code was directly from manufacturer label on door; 2018 vehicle so aged paint wasn’t the problem. Clear lack of match renders the product a useless waste of money.”

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Posted 4 years ago

“the pen did not work only the brush”

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Posted 4 years ago

“The Clearcoat pen was dry. There was no substance that would come out.”

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Posted 4 years ago

Hello, Thank you for taking the time to provide feedback. I'm sorry to hear there was an issue with the product. Have you reached out to our support staff? They'll be happy to assist with a replacement clear coat. They can be reached by emailing help@touchupdirect.com or by calling 855-600-8160 Thanks,

Posted 4 years ago

“Paint is much darker. It sucks that I pay $74 or something that doesn't even match and I did everything as directed”

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Posted 4 years ago

Hello, Thank you for taking the time to provide feedback. I'm sorry to hear the color is not matching as expected. In most cases, we can correct a color issue and send a replacement order. I ran a search and could not find any contact with our support team. Please reach out to them by emailing help@touchupdirect.com or by calling 855-600-8160. They'll be able to provide expert advice and a swift resolution to the issue. Thank you,

Posted 4 years ago

“Still have not received my order.”

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Posted 4 years ago

Hello, Thank you for taking the time to leave feedback. I'm having a support agent look into your order. It should have arrived by now. We'll provide an update soon to the email address on file. In the meantime, please feel free to reach out to our support team by emailing help@touchupdirect.com or by calling 855-600-8160 Thanks,

Posted 4 years ago

“Awful! Awful! Awful! DO NOT ORDER this product....I ordered the color that matched my car code and it did not match!!!! I requested a refund and they stated they wanted to remake the color..well I don’t want to take that risk again!!! I just want my money back....they say it’s outside the 30 days for refund! Well it is by a few days but that refund is a for a simple return!!! This product did not match! I’m not risking another one! Unbelievable! The BBB needs to hear about this company!!! Do not waste your money!!!!”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,852 reviews