TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,866 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on April 7th and it’s April 28th and my tracking number says it’s still on it’s way to the facility. Where is my order?”

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Posted 5 years ago

“The paint does not match my car. way to bright”

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Posted 5 years ago

“I ordered for the 2nd time a Porche Carrara White aerosol paint to redo my door. It came Siver Metallic. My whole project is ruined! I would recommend to try it first in a non essential metal or car part before applying it on you car. I had previously received a can from them and it had no issues, so I trusted that this can would do the job...”

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Posted 5 years ago

Hello George, Thank you for taking the time to provide feedback. I'm very sorry to hear about the trouble with the project. You are correct that you should always test the paint before you apply it to your vehicle. We include a test card with every order for this reason. That said, there's no excuse for the wrong color to arrive. We certainly understand what it means to be set back on a project like this. I see that you already have a support request open with one of our agents. I'm confident they will be able to offer a solution to the issue. In the meantime, please do not hesitate to reach out if you have any other questions or concerns. Thank you, Lonnie T.

Posted 5 years ago

“ordered on 2/29/20 and as of 3/18/20 have NOT received the order and have called”

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Posted 5 years ago

“Bad quality of paint”

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Posted 5 years ago

“I got a bottle of sludge touch up paint that doesn’t match”

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Posted 5 years ago

“The primer was too dry to come out from the tip. The paint did dry out even in a day. Very bad experience.”

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Posted 5 years ago

“I pay for for my bmw black metallic 416. Touch paint but your wep sit send bad conction and took my many twice time and I didn’t received any thing from you I’m waiting now to return my money Faisal bandar”

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Posted 5 years ago

“Absolute idiots! 3 weeks, 2 shipments and then all I get is clear coat- every employee should be terminated!”

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Posted 5 years ago

“You're delivery is terrible. I ordered the product and received confirmation that I would receive it in 5 business days. After 5 business days, I inquired about my package and was told that it would be 10 business days. After 10 business days, I inquired about my package and told that it would be delivered to me by Saturday. Now it is Saturday, and I still do not have my product. I have canceled service on my car twice so far, and looks like I will have to cancel service scheduled for Monday. Can someone tell me when my product will be actually delivered?”

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Posted 5 years ago

“Didn’t have my paint”

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Posted 5 years ago

“Ordered Ford dark green, received dark blue, labeled incorrectly!”

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Posted 5 years ago

“People are nice, but the 089 2018 pearl white doesn’t match. I bought and used the Primer, color base, which is too white, color mid, which is pearl, but not enough to blend white color, and clear coat. I wanted to attach picture, so you could see the touch up spots on my car. Sadly I don’t see a place to do that.”

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Posted 5 years ago

“The color is not even close. I read other reviews online and have to believe this is a scam. It looks like there is white out on my car.”

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Posted 5 years ago

“It arrived U.S. mail and was frozen. Now I hesitate to use it.”

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(Jeep) - Posted 5 years ago

“Purchased BMW glacier silver metallic spray paint and clear coat. Color does not match. It is darker than the original and cannot blend in. A lot of time wasted.”

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Posted 5 years ago

“Tip came off, very small amount of product, did not adhere to bumper”

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Posted 5 years ago

Hello Craig, I'm sorry to hear our product did not perform as expected. Have you tried reaching out to our support team? If not, I highly recommend it. They can provide a solution and get you a replacement product ASAP. Support can be reached by calling 855-600-8160 or by emailing help@touchupdirect.com. Thank you,

Posted 5 years ago

“The paint color was not even close to the color on my vehicle. Now I have a two-toned bumper.”

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Posted 5 years ago

“I ordered the three set touch-up (primer, paint, clear coat). The primer was hardened and solid. Neither end could be used. Total rip-off”

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Posted 5 years ago

Hello, Thank you for taking the time to provide feedback. I'm sorry to hear about the issue with our product. It's very strang the primer wasn't working, I'm not sure why it would have arrived like that. I've forwarded this case to our customer support team, so you should expect someone to reach out soon. In the meantime, if you have any questions please feel free to contact us. Phone: 855-600-8160 Email: Help@touchupdirect.com Thank you,

Posted 5 years ago

“Still have not received the product.”

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Posted 5 years ago

TouchUpDirect is rated 4.6 based on 13,866 reviews