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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
I ordered the product on September 10 and received it on September 21. Had I known it would take that long I would not have ordered it
Helpful Report
I recibe the wrong color I order the Garnet Red and they send me Red obsession in instead
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Product was good. I sucked at application. Better than a rusty scratch, however
Helpful Report
My order was incomplete. Earlier today I sent an email of complaint. My order should have included three items, color, clear, and primer. Instead only color was received. Please advise if/when the missing items will be sent. Alternatively, I will have to return the one item and request a refund. Email: humber.consulting@sympatico.ca
Helpful Report
Platinum package is listed at $23.99 but I'm charged more than $40 plus shipping? How about a break down on that price? The math makes no sense at all. Is this quantum physics? Witchcraft? I don't get it.
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color wasn't even close
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Prices are really high for a can of paint.
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Color did not match.
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The paint does not even come close to matching. I asked for either a refund or a replacement color that is more accurate, but got no response. It is the correct paint code, but the guy mixing it must have been having a bad day. The paint is also waterborne, so adhesion and durability is very poor also.
Helpful Report
I received the package with nothing inside, right now I am trying to do a claim thru USPS to se what they tell me.
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The paint in the yellow color bottle was way too thick. Very difficult to brush.
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on first arrival I was super excited, until we tested the color and it was no where near the color of the car.
Helpful Report
I ordered for my harley. Paint was not close to what I ordered. The was given run around by customer service. Guess I just wasted my money. I'll let all my harley friends know what kind of crap u sell.
Helpful Report
Ordered my product on 12/5/16. Received an email saying the item had shipped on 12/6/16. It is now 12/20 and I still have not received my product. I tracked the shipping and the USPS site showed the item had not been received for shipping. Tried to call several times, no answer. Tried to do live chat, no response. Please advise if I will receive my product.
Helpful Report
(1) Your checkout page wouldn't disclose estimated shipping time which is often very long for automotive parts so that didn't build trust (2) your credit card checkout form has formatting errors that made it appear untrustworthy (3) your paypal checkout process is flaky and after being interrupted by this survey it was hard to tell if the transaction even worked and (4) you STILL didn't offer an estimated shipping date (5) I would much rather buy your products on amazon rather than using a 3rd party website (6) if you want to make me happy ship quickly and have the product here before the end of the week
Helpful Report
let's see....do we have a match? I touched up the paint, and let it dry. Every time I tried to put on the clear coat on, it removed the paint that I had applied. Clear coat useless.
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Bought touch up pens for yamaha yzf R1 wasnt close to matching
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I received an email asked by to do this stupid survey and still haven't received the product I ordered. What is going on?!
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I never received the product.
Helpful Report
It took 10 days for my delivery. I never had to wait so long for a delivery.
Helpful Report
TouchUpDirect is rated 4.6 based on 13,871 reviews