TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,866 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speed delivery is much more needed”

Helpful Report

Posted 7 years ago

“Delivery took forever and the the paint didn't match at all. Cruze Space Blue , whoever mixed the formula didn't know what they were doing. It came out GREY”

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Posted 7 years ago

“The color in the pen is wrong - I am having trouble contacting the company to get a replacement..”

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Posted 7 years ago

“N”

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Posted 7 years ago

“Used your paint in the passed and it matched perfectly. Thank you! Ron. BUT. Bought paint for my 2006 Harley Davidson Road King (over $80.00) and its not even close to the color of the bike. Your website color choices are way off. Not Happy!!!!!!!!”

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Posted 7 years ago

“The pen doesn't even work. Demanding a refund first thing on Monday. No paint comes out after shaking it vigorously and depressing tip for minutes. The tip itself is rigid and can scratch the car. Terrible product!”

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Posted 7 years ago

“Ordered paint using my car's paint code. Did not match. Not even close, so not able to use it.”

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Posted 7 years ago

“Horrible”

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Posted 7 years ago

“I was directed here from a coupon code and I never received my $25 off rebate”

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Posted 7 years ago

“paint continues to run out of tube when closed.”

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Posted 5 years ago

Hello Lynne, Thank you for leaving us this feedback. I apologize for the trouble with the product. We want to be sure you are satisfied with your purchase so please reach out to our support staff. I'm confident they'll be able to offer a quick resolution to your concern. They can be reached by emailing help@touchupdirect.com or by calling 855-600-8160 Thank you,

Posted 5 years ago

“Paint never fully cured after 8+ days, which caused it to come right out of the chips during the sanding/compounding process. Will not purchase again. Only upside is the color was nearly a perfect match, but that doesn’t matter if it would get hard enough to sand.”

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Posted 5 years ago

Hello Kal, Thank you for taking the time to provide feedback. I'm sorry to hear the product did not perform as expected. I ran a quick search but couldn't find a support ticket related to the issue. I highly recommend reaching out to our customer support team. I'm sure they can provide some expert advise to help solve the issue. They can be reached by emailing help@touchupdirect.com or by calling 855-600-8160

Posted 5 years ago

“My experience with Touch up Direct has been less than satisfying. I first ordered the deluxe touch up package. Delivery was prompt but use of the package was a disaster. Color flowed to tip of applicator once. Once! After that it proved unusable. Considering that a lesson learned, I ordered the aerosol -- primer, color, and top coat. After three weeks I am still waiting for my touch up paint. The items were shipped via "ground." I live in Hawaii; "ground" translates into "boat, " a very poor choice for shipping anything other than cars and household goods to Hawaii. Perhaps once I have received and used my order my opinion of Touch up Direct will change. Only "TIME" will tell. Until now they have swung at and missed every pitch.”

Helpful Report

Posted 6 years ago

Hello Frank, Thank you for providing feedback. I'm sorry to hear the original order did not work as expected. Did you reach out to our customer support for help? They can provide expert advice on how to complete your repair and assist with any product related issues. Regarding delivery times, I see that it is exactly two weeks from the date of order which is typical for delivery to Hawaii when shipping via ground. Aerosol cans cannot be shipped via air as it is a restricted item. I recommend reaching out to our support team regarding the pen issue you had. I'm sure they can assist with a resolution. They can be reached by emailing help@touchupdirect.com or by calling 855-600-8160 Thank you,

Posted 6 years ago

“ordered the blue for my toyota chr and the color did not match at all, very dissapointed / acavada”

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Posted 6 years ago

Hi Alicia, Thank you for taking the time to provide feedback. I'm sorry to hear about the color match issue. The good news is that we can almost always correct a color issue. When you have a moment please contact our support staff by emailing help@touchupdirect.com or by calling 855-600-8160 They'll a few routine questions for you in order to troubleshoot the issue, but a resolution will come quickly. Thank you,

Posted 6 years ago

“The color matches great but the finish is awful. Rough and super obvious that it is covering a door ding. Stands out and looks horrible. I should have just left the door ding”

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Posted 6 years ago

Hello Shauna, I'm very sorry to hear about the issue with your touch up! I ran a search but couldn't find any emails with our support staff. I highly recommend reaching out to them. They'll be able to provide expert advice on how to get your touch up looking great. They can be reached by emailing help@touchupdirect.com or by calling 855-600-8160

Posted 6 years ago

“I was painting a small factory body part on my BMW and the paint was blotchy, streaky, horrible. I even sanded the paint off and tried again, with the same results. I'm sure some customers have good results, but I did not. W”

Helpful Report

Posted 6 years ago

Hi Warren, Thank you for the feedback - It's truly valuable. The issue you experienced sounds very odd. I'm certain we can figure out what happened and get you some replacement product. We are happy to assist so please reach out at your earliest convenience. Please email us at help@touchupdirect.com or call 855-600-8160 Thank you,

Posted 6 years ago

“I have never received the product”

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Posted 6 years ago

“Pen tips are very fragile and both broke. Then the clear coat doesn't even stick (and the surface was prepped appropriately).”

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Posted 6 years ago

“Color didn't really match. Close, but can see the difference. Plus they sent the order twice and double billed me. Not sure why, but won't order from them again.”

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Posted 6 years ago

“I was very disappointed with the pens , the black was dried up and would only go on all cgoupy , ended up not ablt to use at all. these were very small areas and still could not cover. The color for the burgandy was bright red, no where near a match.”

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Posted 6 years ago

“Funny, this survey came a day after I finally went to do the work on my Honda... Turns out I did not receive a color pen in my order. I received a clear coat pen, a primer pen, and two urethane pens, but, no candy red. Did misunderstand what I was ordering? #57042942 johnreneaud@gmail.com”

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Posted 6 years ago

TouchUpDirect is rated 4.6 based on 13,866 reviews