TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,866 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“never received my order”

Helpful Report

Posted 8 years ago

“I ordered two cans of paint over two weeks ago, paid over $17 in shipping, and still have not received the paint.”

Helpful Report

Posted 8 years ago

“At the beginning I thought it was a good idea, the paint looked the same but once i apply it the difference was huge!!!, it was not the same paint at all, I had different colors spots in the places that I use it, it looked so bad I had to take it to a body shop to repaint the entire thing. Really disappointing!”

Helpful Report

Posted 8 years ago

“Product has never been received! ! I called and got voice mail, no returned call. Very Unhappy!!! I would not recommend this company.”

Helpful Report

Posted 8 years ago

“I was covering a scratch that went down to the medal. I read the web site on instructions and followed. The paint appeared to be watery but went on well after working with it for a while on test strip. The clear coat was a disaster. It went on tacky and stringy. I tried several times and finally gave up. My scratch is a mess.”

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Posted 8 years ago

“Paint felt tacky after hours of applying”

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Posted 8 years ago

“Sorry for the belated feedback. At the time I received the order, something very distressing had come up and so I merely moved the box into my garage. Now that I need the paint, I cannot use it, as you will see in the attached photograph. There was ABSOLUTELY NO PACKAGING in the box, and it appears the clear-coat burst open and saturated the box with its contents. I would appreciate very much if you would please replace the clear-coat portion of this order and try to make a point of giving those in charge of packing boxes much clearer instruction for greater care than appears to have taken place in this example.”

Helpful Report

Posted 7 years ago

“too expenscive”

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Posted 7 years ago

“fast, easy to navigate...but....pricing much higher than competitors! so shopping around is a good idea.”

Helpful Report

Posted 7 years ago

“See previous correspondence from me and your customer service. I like the product, but your order web site will not let me review my cart to correct the number of items ordered. However, I am on the process of getting the order correct after an agonizing process of correspondence. Please correct this horrible order web site so I can order again with out such a needless mess.”

Helpful Report

Posted 7 years ago

“I received the product on 9/25, but it was the wrong paint color. I originally got the wrong paint color and sent it back in exchange for another. Ended up getting the same paint color back, but customer service sent over the paint color I requested. Customer service is really nice, just think something got mixed up in the packaging portion.”

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Posted 7 years ago

“Incorrect Urethane color sent. Received Suzuki Y7H metallic Space Blue. Ordered Smokey Topaz Metallic NH-777M (Honda Odyssey)”

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Posted 7 years ago

“Very quick.”

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Posted 7 years ago

“The color of my Rogue was listed as Midnight Jade when I bought it. I can only now find dark olive. I tried to find the paint info on the driver's door, but there is not a "Paint" category as indicated in the chat. I never could get back to the "chat" to clarify. I called Nissan's 1 800 number for assistance and after listening to a very long string of options, I finally chose what I thought was the correct one. I have been listening to your music for awhile. Makes me rethink purchasing another Nissan........”

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Posted 7 years ago

“the color for the dodge is not right”

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Posted 7 years ago

“Wrong color”

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Posted 7 years ago

“Good service but pricey”

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Posted 7 years ago

“Very poor quality paint. Didn't match my vehicle at all and I'm 100% certain I ordered the correct paint. Will never reccomend this place to anybody else.”

Helpful Report

Posted 7 years ago

“You should not be charging sales tax on gift cards”

Helpful Report

Posted 7 years ago

“Just received my order.. so ill follow up on a real comment once i use the products.”

Helpful Report

Posted 7 years ago

TouchUpDirect is rated 4.6 based on 13,866 reviews