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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Easy to navigate
Helpful Report
For whatever reason my paint did not match the color on my vehicle. I wrote to Touchup Direct and had incredible customer service in resolving my problem.
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This was so easy. A lady backed into my Honda Civic, no body damage but paint missing. I never dreamed there was a retailer who could match my paint. I ordered it and was shocked how quickly it arrived. Today I followed the instructions, took my time and the finished product was AWESOME. 5 stars for everything, the best web-based order I’ve ever had. Hard to see anything.
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Very clear and easy auto paint matching site. Highly recommended.
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James in customer service is very helpful and efficient. He helped me with the color I needed. The price is right and I will be ordering paint from them!
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The product is fine and the applicator is as well. The worst part is that for a DIY person, there is not enough instruction. No Matter what when we do it by hand there will always be globules ... These globules always screw up the job. Personally I don't know to smooth out the application so the finished product looks proferssional.
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(Jeep) -
After I received my order that contained 2 cans, I was only able to get one coat on the bumper (sedan) with one can (which didn't make sense because the first can gave me about 2.5 coats) and the other was spraying bubbles... I reached out about my problem. and they replied with "whats the color code and how many cans do you need replaced." they got the order shipped the next day. :)
Helpful Report
In the past I have been pleased with TouchUp direct products. However, on my recent orders the spray cans of paint were a lot of air and not much paint. I went through two cans and only got as far as 3/4 of one good can would have taken me. I went to WesCo auto body supply and have them make me 3 cans of paint. The first can went further than two TouchUp Direct cans. The price is about equivalent and I get better paint and more of it. I would recommend checking out your local auto body supply before ordering paint online.
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I will definitely recommend your website to anyone in need thanks to your excellent customer service. The suggestions and resolution James shared was very helpful.
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Great place
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They sent entirely the wrong color and I threw it away. What a waste of money!
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(Jeep) -
Hello, I'm sorry to hear the color didn't match. This can happen, but we can almost always easily solve a color match issue. Is there any reason why you threw the product away without contacting us first? We have a Color Match Guarantee that protects all of our customers from this very issue. Our support staff are very friendly and always willing to help our customers through a problem. They can be reached by emailing help@touchupdirect.com. Thanks, Lonnie T.
Ordering was easy and concise. I like that I could use PayPal. Thank you
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My order was delivered on time. Thanks!!
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Very well pleased from getting my order in a very reasonable time frame. Answered all my questions and they went well and beyond for those questions I asked. Directions were very understandable. So thanks and I will recommend TouchUpDirect to everyone I know. Thanks Ralph
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The paint was a perfect match to my car. I had trouble with the application version I ordered and emailed customer service. They answered within 24 hours and offered to ship me a different version, no hassle! Amazing product and couldn’t ask for better customer service. I will be a returning customer and recommend them to family and friends.
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This Company has Very good service and always has the correct paint
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Great Customer service
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Easy to find on the web and very easy to navigate the site.
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I have not received product yet
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I am expecting paint that matches perfectly and a fan spray head that applies evenly. If I find those attributes once I receive and use the product I will be very happy indeed.
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TouchUpDirect is rated 4.6 based on 13,871 reviews