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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
The lost item was replaced without hesitation. The response was prompt and action was taken. Outstanding customer service.
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Paint was a perfect match
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(Jeep) -
Quick and friendly response time. Willingness to attempt to solve the problem. Open to feedback without making excuses. Hopefully the item will come quickly and the new applicator will work. 👍🏼
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Had multiple choices depending on your need.
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Quick response to a problem with a product
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Very good customer service but some problem with delivery. The color do not perfect fit .I bought for my Subaru and color is darker then original.
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I ordered my first touchup paint for a bumper tow cover that got lost in an accident. I was very impressed with the quality of both the paint, and the pattern that it sprayed. The clear is also quite good and produces a very nice even pattern. When both the paint and the clear are drying, there is little to no orange peel to the paint, very impressive for a spray paint application. I am now ordering some additional touch up paint for another car based on my very positive experience with the first, along with a small touch up applicator with a brush and pen
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So far Touch Up Direct has been great. What I like is how responsive they have been since I ordered the kit. I have not received my order yet, so I can’t comment on their complete service. But, they have stayed in touch with me regularly since my order. I do appreciate that a lot. I am looking forward to receiving my kit since I have a lot off scratches on one side of my car where people’s car doors have hit my car while it was sitting in a parking lot. I don’t want rust to start on my car. Yesterday, I decided to do something about it before the rain and snow start in this fall.
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Great buying and shipping experience.
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Easy to find a close match on my 69 Camaro no paint code on the old cars.
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perfect color match good quality fast shipping
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Website is easy to manuever around, customer service is quick and curteous. Pricing was a tad bit high for myself, but if it stands up to the color match guarantee, then it will be well worth it. Thanks, y'all.
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I ordered the Kit that comes with everything, black paint for my 07 RL... 3 days later I received an email from them saying that my order was delivered and it was certainly not. I have checked everywhere only to not find my Order on my front porch where it was apparently delivered w 'proof' but when I click on "Show me Proof of Delivery" it asks me for an act number that I isn't even know I had or need ? Im getting no help from customer service 😕
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Hello, I'm sorry to hear about the issue with your order. I see that you were able to speak with our customer service team,​ and they have already shipped a replacement order. Please let us know if there's anything else we can do to help. - Lonnie T.
Perfect match. and very easy to work with. clear coat provided a factory equivalent shine. Very impressed with, for being sprayed out of a can. Defiantly will use you for future projects.
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(Jeep) -
Marker didn't work very well. It oozed out when I didn't want it to and didn't come out at all when I needed it to. The marker feels like it still has paint in it but nothing comes out.
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(Jeep) -
You gave me all the info I needed to order the correct product for my project.
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Great paint I would suggest getting the ones that are not the pen brush on easier to use and no mess pen although great idea you have to push it in to dispense
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(Jeep) -
Website was informative and easy to navigate.
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Was easy to find the exact product I needed and the right applicator.
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I had some minor damage on a new truck that would require sanding and re-painting to repair. Although I had never done this type of repair before, it seem simple enough. That was my first mistake. I received the primer, color coat and clear coat from TouchUPDirect and went to work. I had watched one YouTube video which confirmed my belief it would be a simple process. I sanded, did some minor fill, sanded again and applied 4 coats of color coat and 3 coats of clear coat. It came out looking dull and felt like sand paper. I was thinking I had really screwed this up and my next step would be to hang my head at the Local body shop and pay a couple thousand dollars for them to fix it right. Out of desperation I sent an email to TouchUPDirect customer service asking for help. Within a day I received a reply from James asking for a little more information. We exchange several emails where he talked me through some remedial work that allowed me to start over by paying attention to some methods that I had overlooked on the first go. He also sent me several links to DYI videos that explained the process in exacting detail. With his help I was able to repair my first attempt and complete the repair successfully.
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TouchUpDirect is rated 4.6 based on 13,871 reviews