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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
The color is completely different than what I ordered. I have pictures if someone reaches out... Need it for my 2006 honda shadow spirit 750 titanium. It says that is the right color, but it's way off, even with a clear coat
Helpful Report
Hello, Thank you for taking the time to provide feedback, and I'm sorry to hear about the color issue. I've notified our support staff of the issue and someone will respond to the request you submitted. I'm confident they'll be able to assist you. Thank you,
10 days to get item
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I ordered touch up paint 12 days ago. I have yet to receive my order or even a shipping confirmation or tracking number.
Helpful Report
Hello, Thank you for taking the time to provide feedback. According to the tracking information your order was delivered today - this is a total of 7 days from the date of purchase, which is typical for shipments to the east coast. If you are not able to locate your order, please reach out to our support staff by calling 855-600-8160 or by emailing help@touchupdirect.com.​ Thank you,
Thanks you!
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Easy to find product on website, easy to place order, still have not received the product after a week and a half. Was sent a review request before I have even received and used the product. Shipping time is way too long...
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Recently purchase some touchup paint - was told that I would receive the item within 5 to 7 days- It has been 9 days and still have not received the item. Sent an e-mail to TouchUpDirect and no reply. Would not order from you again! Terrible service.
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The clearcoat pen was dried and not usable. Color was identical though.
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Arrived on time. Seems to be a quality product.
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Product barely worked. Very disappointed considering the cost versus other paint pens that are similar.
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Took 5 days to ship my order. When I emailed asking if it had shipped yet, I received an auto reply that my message was received and that I would be replied to as soon as possible. Four days later and no reply. Haven't received the item yet, so can't rate that, but my experience thus far points to dismal customer service. Tracking shows the item is still a couple days out.
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I wasn't aware that there would be such a delay in receiving product. I initially bought it to correct a chip from a rental car but ended up returning it A WEEK AGO. The color MIGHT match my personal car but to me, it's about $30 wasted. Sigh. And oh, I asked if I could pick it up as I am in Culver City as was told no. That would have saved time for everyone and would have made me a satisfied customer but right now, I'm not.
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Great product. Works very well with the directions included.
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Shipping took some time but very happy with the ease of purchasing and color match was perfect
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Ordered it on the 8th - today is the 17th. Nothing yet! called yesterday was told the it shipped on the 16th. Wish I had been told that it would take a week before it would ship. Can't review the product yet maybe in 3 or 4 more days!?
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I have been charged for the product but I do not know when (if ever) I will get the product. I do not know if it has b een shipped, how it is shipped,when I will get it. Paul
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This product has meet my needs.
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Thanks for making a great match!
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Still waiting to receive order. I would never have ordered this item if I knew delivery would take this long. I don’t anticipate placing future orders.
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I have not yet received my order. Please contact me.
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Have used touch up for all my kids vehicles
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TouchUpDirect is rated 4.6 based on 13,871 reviews