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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

Write Your review

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Paint is perfect, customer service good. No complaints.
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Just GREAT!
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So far the ordering process has been excellent with lots of communication.
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Web site was easy to work with. Haven't gotten my paint yet. Will write back after trying it.
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Your team member was very helpful in getting the color I needed the chevy dealer here could not figure out how to get the color I needed
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paint orders are promptly shipped, ordered several times and paint has always matched. easy to use website and price is good
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Always a pleasure
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This company is all about service and will go above and beyond to satisfy you. Paint quality was very good, easy to order and Sam was a fantastic help and very quick to respond. They had my back and I will most definitely use them again. Thank you!
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Hi Ryan, Thank you for the feedback. Sam is truly awesome, and we are grateful she's on our team. Let us know if there's anything else we can for you. - Lonnie T. ​
We have an older car and did not know if we could find the right color. Thanks for having what we need.
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It was SOOOO easy to order from your website! I kept double-checking myself because I couldn't believe how user-friendly it was. I'll be recommending your company to my friends.
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Easy to order online
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Easy to use and order site. Fast response and shipping.
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This company had exactly what I needed.
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I thought I ordered the wrong color so I cancelled my first order and placed a second order. I sent an email to TouchUpDirect to let them know. Immediately after, I realized i was right the first time, so I cancelled the second order and emailed TouchUpDirect a second time to let them know to NOT cancel the first order. Even through all of that, they responded positively and quickly to let me know, "no worries" and that the original order would be shipped. They were great to work....especially when you consider my screw ups on the order.
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Touchupdirect's customer service was excellent for me. I had been sent the wrong paint, although it was invoiced as the correct paint. Customer service immediately took care of the problem and had the correct pain out that same day.
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I requested some paint from this shop but accidentally ordered the wrong pigment. I was worried they weren't going to take the order back so I emailed if I could get a refund. James emailed me back saying they would give me the right colour and I could just toss the one I had out. Amazing! I thought I had to pay for a different paint all over again! Unfortunately I wasn't able to get the right colour code but James was kind enough to issue me a refund... In the end I didn't get what I wanted but I was served kindly and fairly. I recommend anyone who needs touchup paint to these guys! Great customer service!
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Terrance did a phenomenal job for me. He should be in management and given a raise. Hell, if he was in Tampa I’d hire him away from you. Reed
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I just got finished painting the bedside of my truck and I have to say your product is absolutely amazing! I've never painted with such a great product. Thank you for everything including the customer service when I had a question. It dried so smooth and was so easy to use even as a novice painter. Truly impressed. Luke Hammermeister
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Easy to use web page and was able to pay via Amazon.
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The ordering process was very easy, the product came in less than a week, and it matches perfectly! I would highly recommend.
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TouchUpDirect is rated 4.6 based on 13,871 reviews