TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,850 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,850 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 5th June 2021

Keith Hyatt

TouchUpDirect 5 star review on 2nd June 2021

James Failor

TouchUpDirect 5 star review on 31st May 2021

Chris Sprake

TouchUpDirect 5 star review on 30th May 2021

Larry Koch

TouchUpDirect 5 star review on 27th May 2021

Robert Tarr

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting to use the products.”

Helpful Report

Posted 1 year ago

“Easy to navigate to find the right color and needed supplies to repair scratches on my Toyota Avalon.”

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Posted 1 year ago

“The service is fantastic! I had tried multiple sources for auto paint and none of them had a close match to the autos I was working on. But TouchUpDirect made a great match to my car - that must be why they have such a good warranty. They know they're good!!!! Thanks!!!”

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Posted 1 year ago

“Bought TUD paint to repair the tailgate on my Toyota Tundra. The products worked great, and matched perfectly. Thanks!”

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Posted 1 year ago

“Great company, had to return my paint do to a mismatch and they replaced it no questions asked with zero hassle. Carina was great to work with. Would absolutely recommend to anyone”

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Posted 1 year ago

“Great product! Great service and fast ship”

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Posted 1 year ago

“I purchases touch up aerosol preferred kit last year and I followed instructions and sand, feel in with Bondo and primer, sprayed the paint that matches my car. Then I waited two days. I spray the clear coat the temperature in my garage was around 98. Too month later I look at it and it look crack I don't know if it clear coat. So I ordered the touch up aerosol preferred kit product again start all over again and then I sprayed clear coat to my disappointment it was flat no there shiny.”

Helpful Report

Posted 1 year ago

“First coat I put on, got a huge run, my fault completely, didn’t follow the directions, didn’t shake the can long enough, I was so disappointed, figured I would let it dry then sand it out, when I came back to it, the run and I mean a huge run, was almost completely gone, I’ve never seen anything like that before, this paint not only matches color, but lays so smooth it’s ridiculous, I was so impressed. Best paint I’ve ever seen.”

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Posted 1 year ago

“Your customer service , listened was courteous and is trying to resolve the error that was made ! Cari a also responded and follows up on her promise ! Good customer service , if I get the replacement paint and sipped out quickly . Great customer service ! Thank You !”

Helpful Report

Posted 1 year ago

“perfect color match, very helpful on the phone, for a non-painter if you follow directions the spray paint and clear worked as it should. very pleased with product.”

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Posted 1 year ago

“I ordered the touch up paint for a 1974 Chevrolet. Pleasantly surprised that the color really does match, even on a 47 year old car. The product is very easy to use.”

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Posted 1 year ago

“Fair prices. Quick customer service assisted me with a cancelled order refund needed. Very helpful.”

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Posted 1 year ago

“Great Customer Service , which is rare these days.”

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Posted 1 year ago

“The color match wasn't great nor the finish. Also, the brushes provided clump up very easily making it difficult to apply an even coat. Very disappointed”

Helpful Report

Posted 1 year ago

“I ordered a touch-up kit for my 1995 Honda 250 Nighthawk in the hard-to-find original factory color. When the kit arrived, I opened the box it came in to check it out. Gloves, instructions, primer, paint, and clear coat. But opening the box, I tore it. Before I could even use the kit, somebody bought the bike, leaving me with the unused kit. I emailed TouchUpDirect to ask if I could return the unused components for at least a partial refund, because I no longer had the box. They replied THE VERY NEXT DAY and informed me that they had already processed a full refund and thanked me for my business. WOW. You just don't find customer service like that anymore. Thank you, Carina. I was impressed.”