TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,665 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,665 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 14th November 2023

JOSE

"We haven't been home more than a week from Egypt and I already miss my Egyptian tour guides and friends from Beyond the Nile. The itinerary they put together along with the accommodations and personal availability made for a vacation of a lifetime. The Egyptian tour guides were all very educated on Egyptian history and did well at keeping our 17 people group enthralled. This was not accidental, the guys from Beyond the Nile are very interested in the performance of these tour guides. After the tours they were at the hotel and would ask about the tour guides and what we thought. This was very assuring for us. \r\nAs for the accommodations, the hotels and the cruise boat were very nice and we never had an issue with cleanliness. I will recommend that you bring Fabreeze for rooms as Egypt does allow smoking in rooms. My favorite hotel was the in Luxor as we had a front row view of the Nile at night with a great view of the Karnak Temple on the west bank lit up at night. \r\nNow let me talk about the overnight train from Cairo to Luxor. This is what I call an experience. My husband and I we made the best of this experience, however would we do it again..hmmm not sure. The train is managed by the government and although the porter does his best to help with your needs (food, drinks), the train compartments wreak of smoke (Fabreze) and the courters are not very big. Oh and you share a bathroom and it smells of urine. So, if you are up for that kind of experience then yes, if not upgrade for the flight. \r\nNow the tipping. If someone assists you with anything, they will ask for a tip. Although, you pay in advance for tips, you should get small Egyptian pound (5 or 10) so you can give them out. Even the excursions, although the guides are said to be tipping for group you will get whispers asking for more. It's completely up to you, but we just got small bills. \r\nClothing: well as a female I was concerned that I wore the RIGHT clothing. What i will say to this is if your Grandma wouldn't approve.. then don't wear it. Otherwise dress comfortably and try to avoid sandals at the pyramids (lots of sand between the toes) and if you choose a skirt wear shorts under incase you want to ride the camels. \r\nIf you are concerned about safety, I can honestly say I never felt concerned for my safety, well except for trying to cross streets (you will see what I'm referring to when you arrive). \r\nI hope you choose to go to Egypt and you won't be disappointed with this tour company they will set you up for a Trip of a Lifetime. You just need to be open to the opportunity. \r\nMust do's:\r\nBalloon ride\r\nGiza night show\/dinner (if option)\r\nMuseum of Civilization \r\nAbu Simbel \r\nTombs of Ramses IV and V in Valley of Kings \r\n\r\nFor the extra tours we did most of them and my favorite was the hot hair balloon ride over the Nile. This was such a surreal experience. At first, I thought of our safety, but I can assure you these guys are professionals. Once up in the air, I knew our captain knew his stuff. WHAT AN EXPERIENCE!! Prepare to be amazed by the sunrise over the Nile and the view of the Hatshepsut Temple. Another MUST is Abu Simbel, this is a 3hr ride one way, but worth it and it is a great time to catch up on some sleep. Originally we did not select for this trip, but Ahmed convinced us to go and he was 100% correct!"

TourRadar 5 star review on 9th November 2022

Sally I

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have so far dealt with several consultants on the issues of booking my tour, checking a price comparison and (maybe) referring a friend. I have travelled with Tourradar before when I generally dealt with one person. This time I was not able to speak to the same person twice and on one occasion I spoke to a person in Vienna who could not help me with any of my queries. I am in dispute over a lower price charged buy another operator and submitted documents but have heard nothing since apart from a whole string of requirements which are not mentioned in your advertising blurb. I have paid a deposit on the tour and am due to pay the balance next month. The only reason I am booking is because i have an accumulated credit from previous trips. At the moment I am feeling that I am just a booking number. Please reassure me!!!”

Helpful Report

Posted 4 years ago

Hi there Brian, We're very saddened to hear that you're not feeling great about the booking process currently. Whilst we are available 24/7, our Customer Support agents work normal business hours within their local regions, so once they go home, agents from another region will take over to assist you. We have had a look at your booking and can see that you did submit some documents for a price match but these were missed along the way - This was an honest mistake and we're so sorry about that! Here at TourRadar, when we say Best Price Guarantee, we mean it! We will absolutely honour any valid price match and want to make it as easy and straight-forward as possible for our customers to request one. Rest assured we will follow up with you soon to get this all sorted and look forward to speaking with you. Best regards, The TourRadar Team

Posted 4 years ago

“Got no information on whether I was booked or not. Got my VISA statement and saw that I was charged so I knew I had gotten booked. Called the number on VISA and found out the email address was wrong. No one ever asked my email address; so I assumed they knew it. Could not buy trip insurance until I knew the booking number. No way to find out the booking number from Trafalgar because I have to go through TourRadar. Had my email address changed to the correct one by the woman on the phone; but so far have not gotten any emails.”

Helpful Report

Posted 4 years ago

Hi Susan, We sincerely thank you for your review, however, we’re very sorry to hear of the concerns you had during your booking process! At the time of booking, the booking form asks for passenger information, including an email address for communication. While it is unfortunate that the email address was incorrect, we’re very glad you were able to contact our 24/7 Customer Support team to have it corrected! Should you have any further questions, our dedicated team are available via the number on our website, email or online chat, and they are always happy to assist! We can confirm that your booking reference number and all the details of your tour can be found on the booking page we set up for customers after booking. Further to this, we can gladly see that you have been successfully receiving emails from our Customer Support team since, in relation to some current questions. In light of this, we’ll have a member of our Customer Support team reach out to you personally to help assist with any further queries you may have. Kindest Regards, The TourRadar Team

Posted 4 years ago

“The tour I booked was nearly full so I was told I would have to wait 3-4 days for confirmation, which was fine. However 11 days later I was still waiting! They had been in touch to say they were still waiting for confirmation from the tour operator (Cosmos) but I still had to keep asking. I was getting nervous because I needed to book flights. Confirmation finally came, but it made the booking experience quite tense.”

Helpful Report

Posted 4 years ago

Hello there, Thank you for taking the time to write us a review - We are so sorry that it took longer than usual for your booking to be confirmed and can completely understand how this would have made you nervous! We have had a look at your booking and can see that your departure was 'on request', meaning that your tour operator would have needed some time to confirm all the components of your tour package, including transportation, hotels, and so on. This process usually happens within 3 - 4 business days as the operator needs to call each individual supplier to check availability of services in the destination where the tour is located. Sometimes confirmation can take longer than usual, and when delays occur, our customer service team will endeavour to keep the traveller updated as much as possible. We will get in touch with you directly regarding your feedback and look forward to speaking with you. Kind regards, The TourRadar Team

Posted 4 years ago

“I received confirmation on my booking on the Greece tour on 4 Jan, and on 6 Jan they inform me that there is a changes on the tour, they would like to change the itinerary, cancel to trip to Meteora and join regular tour. This is not acceptable. After all the fee that i pay is not for regular tour group, and i have bought air ticket after received the confirmation. Really spoil my holiday mood. Not professional at all”

Helpful Report

Posted 4 years ago

Hey there, Thank you very much for taking the time to leave a review. We have had a look at your booking and can see that your tour has been altered slightly as you are the only traveler booked on the tour. We understand your frustration when looking to join a group tour, only to find out that you are the only traveler on tour. However, we are glad that the operator did not have to withdraw the tour and that they are able to arrange a private tour for you! The operator needs a minimum of two travelers on tour to operate the normal itinerary. For this reason, it seems that the itinerary has changed slightly. However, we have no doubt that you will have a great time on your tour, and remember if there is anything we here at TourRadar can help you with in the future, we are available by phone and online chat 24/7. Kind Regards, The TourRadar Team

Posted 4 years ago

“Tour Radar staff are friendly and responsive. However, the information provided - before booking - contained critical misrepresentations. For example, the tour my wife and I selected listed an age range of 18-99, but after payment we learned that the typical age range on the tour is 18-45 and that the tour featured "night life". Then days later, we were told that travel insurance was required through a company the tour operator recommended. This should have been disclosed in the initial information because it represents an additional cost to the customer. Then my wife and I (who are both 72 years of age) learned that the insurance provider does not insure persons over age 70: SNAFU! With the right initial information, these problems could have been avoided.”

Helpful Report

Posted 4 years ago

Hello Gene, We are delighted to hear that we have been friendly and responsive to your booking-related questions. That being said, we do regret to hear that there has been some misrepresentation in our communication, as this was never our intention. To clarify, certain tour operators welcome all travellers who are 18 or over, but appeal largely to a younger demographic because of how the tour is run. For this reason, we inform travellers prior to confirmation about the style of tour offered by these particular tour operators. With respect to travel insurance, this is a requirement by many tour operators on our platform. We regret to hear that you have been directed to an insurance company that does not insure travellers in your age range and would like to reach out directly with the appropriate resources regarding this. Kind Regards, The TourRadar Team

Posted 4 years ago

“Won’t directly answer my question and be somewhat rude when I don’t know sth which the company should clearly provide the information”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your feedback and for bringing this to our attention. We can see that you have been corresponding directly with the tour operator via our platform. After investigation, there is indeed room for improvement in the communication style of your operator, and we will address this issue directly with them. The miscommunication may also come from the fact that English is not their first language, but we will make sure to pass on your feedback and to work with them towards a better standard. You will also be contacted by TourRadar team in order to gather further feedback. Should you have any other concerns, our Customer Support team remains available 24/7. Kind Regards, The TourRadar Team

Posted 4 years ago

“The booking itself was actually as expected but after we had booked (and been approved since we are over age limit), it took four days to be "confirmed." That meant we didn't want to book flights until confirmed. This makes it extremely awkward to book a trip when it has to be strung out over a number of days.”

Helpful Report

Posted 4 years ago

Hi Joyce, Thank you so much for your feedback. We are glad the booking process went as expected! We regret, however, to hear that it took some time for the operator to confirm your space. We can see that there was an initial delay in the process due to a need for completed documentation, and an additional delay due to weekend closures. Thankfully, the tour operator was able to confirm your space shortly after they reopened and you are now booked onto an exciting new adventure. Our support team will be in touch to gather any additional feedback you may have about your booking experience and look forward to speaking with you! Kind regards, The TourRadar Team

Posted 4 years ago

“I made double bookings for the "Treasures of Ireland" and reqested imediately to cancel one booking as well as no charging to the credit card concerned. I requested following-up several times. While I received prompt responses saying that Tourader has been contacting the tour operator (Trafalger), I have not received yet whether the one booking has been successfully cancelled or not. I hope your urgent actions rather than regular responses.”

Helpful Report

Posted 4 years ago

Hello Masaaki, Thank you for taking the time to leave a review. We have tried to give you a call to go over this issue, however, were unable to get through. We just wanted to let you know that we have taken a look at your booking and can see that you do indeed have a double booking. We understand that the first booking was made using the wrong credit card and the second booking was made using the correct credit card. Rest assured that our Customer Service team is aware of the situation and currently working together with the tour operator to have this resolved for you. As you have booked this amazing tour in USD, we have partnered with the tour operator who is located in the United States. By the time the issue was brought to our attention, the tour operators' US office had just closed and has yet to reopen. Though we here at TourRadar are available 24/7, most of our tour operating partners are not. However, as soon the tour operators office reopens for business, we will get this issue sorted for you right away. We thank you for your patience and you can expect to hear from us within the next few hours. Kind Regards, The TourRadar Team

Posted 4 years ago

“Time wasted and money lost... I recently booked the G Adventures Classic Colombia trip. I initially planned on booking directly with the tour company but when I logged into my Tour Radar account, saw that the sale price was cheaper than with G Adventures, and saw that I had an additional travel credit of about $213, I decided to change and book with TR, only to be told that credit was a glitch in my account. The price that I had seen when I made my request for a 48 hr hold for a spot on the tour, which included that $213 credit, was not honoured, which I think is terrible customer service. For all the time I spent chatting with agents on the website, talking with them on the phone, and consulting emails, only to not have that additional saving, I should have booked with G Adventures directly. One positive thing I will add is that the last person I dealt with on the phone, Günel, was kind enough to find me a promo code that somewhat compensated for the price difference. Again, very sub-par customer service that will make me seriously reconsider booking with TR in the future.”

Helpful Report

Posted 4 years ago

Hi Vanessa, Thank you for taking the time to provide a review of your booking experience. We are very sorry to hear that you are disappointed with our customer service. We understand that you chose to transfer your booking to us based on the prospect of receiving the great savings and regret that we missed the opportunity to better address this discrepancy. We certainly do not take it lightly when a customer chooses to book with us rather than through the operator directly. We value you as a customer and will have a member of our Customer Relations Team follow up with you via phone call to discuss matters further. We sincerely thank you for choosing TourRadar and look forward to speaking with you Best regards, The TourRadar Team

Posted 4 years ago

“We booked the "Southern Treasures - 8 Days From Cusco to Lima" as listed on the TourRadar website. The site also shows a map indicating the trip is from Cusco to Lima. The itinerary for day 8 reads "A brief transfer from Puno to the neighboring city of Juliaca. Upon arrival in Lima there will be assistance for an international connecting flight, or if preferred, transfer for a hotel." We concluded from this descriptions and the map that the trip included transportation to Lima and booked it. We then learned that the trip ends in Juliaca. $392 for tickets for 2 to Lima. What a disappointment. We should have read the information on the "Not included" tap to learn that the trip actually ends in Juliaca. Misleading information - at best. We called to register our concern to be reminded that we should have read the information on the Not included tab more closely. First and last time for us to use TourRadar.”

Helpful Report

Posted 4 years ago

Hello Erik, Thank you for taking the time to leave a review about your experience. We regret to hear that information pertaining to the ending location was not entirely clear to you at the time of booking. Whilst we do always recommend carefully reviewing all sections of a tour page prior to booking, we do recognize that further information can be added into the itinerary to enhance clarity and will forward your feedback over to your tour operator. We will also reach out to you directly to see if you have any additional questions or feedback pertaining to your review and booking experience. Kind Regards, The TourRadar Team

Posted 4 years ago

“The tours offered by TourRadar were interesting to me. What I disliked was that the (discounted) price mentioned in the general information was very different (much higher) from the one of the offer itself. I further disliked that the single supplement offered was just to high. Only after a long 'fight' the offer became acceptable (only after I first wanted to cancel my trip alltogether). A less experienced traveller would have given up before and would not travel or would have accepted you offer at a to high price. Best Regards, Ernest G. Wuillemin”

Helpful Report

Posted 4 years ago

Hi Ernest, We are very happy you found an interesting selection of tours available on our website, and thank you for your feedback! The discounts shown in the ‘From’ pricing on the website, are based on the lowest available price on set dates. We understand that the price and single supplement was in discussion with the operator before the booking was locked in. Prices are subject to fluctuate at any point up until a booking is confirmed. However, we're very happy to see that your tour operator was running an amazing sale discount on top of a great single supplement offer, and we’re glad that you are now happily booked on an amazing tour! We’ll make sure a member of our Support Team follow up with you personally. Kind Regards, The TourRadar Team

Posted 4 years ago

“Where do I start? They of course took my money straight way then ghosted me for weeks. After threatening to call my credit card company and challenge the charges did they send me my itinerary the day before I was to leave. Once I got to Bangkok I was NOT greeted at the airport but had to call and wait a long time for pickup. The hotel in Bangkok is antiquated at best and in a seedy part of downtown that I wouldn't go out after dark without a guard. The tour was okay but rushed. When I got to Pattaya I was placed in a car that had no trunk space because it was full of a speaker system and we had to stop for petrol a couple of times because he had souped up the car. Think of your worse Uber nightmare then multiply by 10. We were late and I nearly missed my tour there for Pattaya which is okay. Coral Island is a mini Rio de Janeiro. Gross! When I got back to the hotel and got my room it was so gross it looked like a 70s Section 8 tenement in NYC during the 70s. The bathroom was flooded because the toilet leaked at the base. They called housekeeping she threw my bath towels on it wiped it up and left. I know I have no bath towels. When I went in the bathroom five minutes later it was flooded again. The room was moldy, you could see rat droppings under the edge of the bed. I insisted on a different room. I didn't think they could make it worse and yet they managed. This room the window won't shut so I had to stuff toilet paper in the cracks to keep out mosquitoes, the bathroom shower is covered in mold, the bed doesn't look like the sheets have been changed, there's questionable stains on the couch (Pattaya is know for its sex trade and this hotel rents by the hour too- booked for me by TourRadar) and I had to clean the room's surfaces because it was all sticky! I have over 40+ pictures of the disgusting rooms I've been in but the worst part is I was awakened by a cockroach running over my face at 2:30 in the morning! There were MORE in the bathroom running over my things. I have contacted TourRadar and asked to be extracted giving up the rest of the tour and I'm waiting for them to either A) PUT ME IN ANOTHER HOTEL or B) send me back to Bangkok. What an absolute NIGHTMARE FROM HELL!!!! So by all means if you want to experience a Third World Vacation, shabby treatment where they grab your money and don't talk to you sending you to the worst places they could probably imagine and get away with legally then book with TourRadar. I will never book with them again I have put it on my blogs to never book with them - this is absolutely a nightmare from which there is no escape! The company I used in Tokyo was brilliant. TourRadar needs to be reevaluated. I wonder who they've paid to get their alleged corporate endorsements”

Helpful Report

Posted 4 years ago

Hi There, We are very sorry to hear your touring experience is currently not meeting expectations. We have had a look at your booking and can see that your tour operator is being proactive in assisting you with the situation, both via your booking page and in-destination. As your booking agent, TourRadar is monitoring the situation closely to ensure that the operator provides you with timely and prompt assistance.    Upon your return, our dedicated Customer Relations Team will be reaching out to assist you with submitting a formal complaint to your tour operator, should you wish to do so. It is our aim as your booking agent to facilitate a fair resolution between you and your tour operator. Best Regards, The TourRadar Team

Posted 4 years ago

“Price kept changing. Company had problems registering 2 people who each want to pay their own share of a twin room.”

Helpful Report

Posted 4 years ago

Hi there, We thank you for your valued feedback, however, we sincerely regret to hear you had some difficulty during the early stages of the booking process. We have taken a look and can see that your bookings were made separately. Therefore, our team were aware of this, working closely with your tour operator to assure that the correct quote was set up. When travellers are together but the bookings are made separately, this is a process that may need to occur, in order to customize a quote to a traveller's specific requirements. As this operator was based in the local country, this can sometimes take 2-4 business days to collaborate due to time zone differences and office hours. However, we are very glad to see that the pricing was updated and the room preferences corrected not long after you made your booking. We’re happy you and your travel partner are confirmed on an amazing touring experience, that you are no doubt looking forward to! We will endeavour to have a member of our customer support team follow up with you personally. We also advise that our Customer Support team is available 24/7 by phone or online chat if you should require any further assistance with your booking going forward. Kind Regards, The TourRadar Team

Posted 4 years ago

“Payment does not show amount in home currency Bad exchange rate used”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to leave us a review! Here at TourRadar, we pride ourselves on no booking fees and also try to do everything we can to help minimise any fees our customers might incur from their banks. One of the ways we do this is by charging customers in their local currency where possible - We set up bookings in some of the most widely used currencies in the travel industry including USD, AUD, NZD, CAD, GPB, EUR, and INR. From our understanding, banks usually charge customers an exchange rate for purchases in a foreign currency. It seems your bank provided a less-than-ideal exchange rate since your account was not one of the six currencies mentioned above. We will be reaching out to you shortly to see if we can possibly help with this and look forward to speaking with you. Kind regards, The TourRadar Team

Posted 4 years ago

“Replies to my questions were quick and friendly. However my questions were not answered completely and to my satisfaction. I was bounced from one agent to another and asked several times which tour I was interested in when I had clearly stated it at least twice earlier in our communications, which apparently had not been read. Frustrated, I booked my tour without adequate information, with the hope that the tour provider, Stray, will do a better job.”

Helpful Report

Posted 4 years ago

Hi Erling, We thank you for your feedback. While we are happy to hear that our replies were quick and friendly, we do regret that you felt we were unable to provide satisfactory answers to your questions. At TourRadar, our staff work together as a team and while you may hear from a varying number of our Travel Experts during your booking process, we can assure you that each and every one of them are here to assist you. Further to this Travellers can reach out on various different mediums before making a booking and our agents may need to ask a few questions in order to better assist a customer. However, having looked into your file, we are glad to see that one of our Travel Experts, along with the Tour Operator, provided a detailed response to your questions, and your booking has since been confirmed! With all this said, we will endeavor to have a member of our customer support team follow up with you personally to ensure that you are all prepared for your upcoming adventure! Kind Regards, The TourRadar Team

Posted 4 years ago

“After receipt of payment no further communication has been received, why the delay?”

Helpful Report

Posted 4 years ago

Hi Bharat, Thank you very much for taking the time to leave a review with us. We can see that the operator of your tour got in contact to confirm your booking within a few hours of your request being lodged in our system. A member of our team will be in contact with you to confirm your email address to ensure that all of our emails reach you. Thanks again for booking with TourRadar! Best regards, The TourRadar Team.

Posted 4 years ago

“Its easy friendly and fast to book any tour. Even after booking customer care response is excellent”

Helpful Report

Posted 4 years ago

Thanks for your feedback Ashwin, If you have any further feedback, we'd love to hear it! Feel free to get in touch directly via phone, email or online chat. Happy Travels, The TourRadar Team

Posted 4 years ago

“When I booked this trip I was on CashRewards.com.au and got to the link believing I was on the Australian website as address came up as Brisbane. It was attractive as it was discounted and got cash back. It was only after I booked that I queried the currency as nothing on the site mentioned currency only came up as $2550 which was the approximate tour price out of Australia without single supplement which I though was the discount. I had spoken to Brisbane office about this tour early Sept so was aware of the cost. When I got an email stating cost was USD I was shocked as there was no indication I was on a US pricing site. When converted the difference between US cost and AUD cost was $322 for a single - this is unacceptable. I have spoken to Vicki in your AUS office and she is seeing if we can have this changed to an AUD booking. Fingers crossed but would think twice before using this site again in case same happened.”

Helpful Report

Posted 4 years ago

Hi Lyn, Thank you for taking the time to review TourRadar. We value you as a customer and appreciate your feedback. TourRadar is an online booking platform for multiday group tours across the globe. We allow passengers to book tours in seven different currencies, which is just one bonus of choosing TourRadar. The price shown on the tour page is reflective of where the passenger is located. Each tour we offer has a dedicated tour details page where you can browse the details of the itinerary, the tour inclusions, as well as the available departure dates and their corresponding prices. The currency code (USD) is displayed next to the price on the booking page whilst placing and confirming a booking. Please note, TourRadar is not familiar with, nor has any affiliation with CashRewards.com.au. We are not able to advise of pricing or links provided from this website. A customer support team member is currently looking into changing your booking into your preferred currency (AUD). We will directly contact you with an update and more details. We look forward to continuing to assisting you with your booking and travel plans. Thank you for choosing TourRadar. Kind Regards, The TourRadar Team

Posted 4 years ago

“I was very disappointed about every time I ask to book a cruise under the discounted price that was published I was later told after three tries that the price was incorrect and $3000 more. I later found another trip of similar description but lot less reviews and within my price range so I hope it works out.”

Helpful Report

Posted 4 years ago

Hello Linda, Thank you for your message, and your valued feedback. We can see that a Customer Relations agent has since reached out to you directly. Again, we are sorry to hear of your disappointment with the Intrepid promotion only being available on specific departure dates. Here at TourRadar, pricing transparency is very important to us. We work very closely with our operating partners to make sure the pricing is reflected on our site correctly. We have no doubt that you’ll have a great time on your cruise and remember, if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Happy Travels, The TourRadar Team

Posted 4 years ago

“Poor experience so far, questions answered in brief. Can't work out how to book shore excursions, or what is available.”

Helpful Report

Posted 4 years ago

Hello Jason, Thank you very much for your review. We have had a look into your booking and it seems as though one of our Cruise Experts has since reached out to you to help you book those onshore excursions. Please feel free to reach out to us at any time. Our Specialised Cruise team is available 24/7 and look forward to assisting you in all your cruise needs. Kind regards, The TourRadar Team

Posted 4 years ago

TourRadar is rated 4.6 based on 6,665 reviews