TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,763 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,763 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They answered my emails, when I emailed. And questions they answered them, or if it was something they had to check, they did so and responded to me quickly. Only problem was I had some send an email, saying the email address was different on Paypal ( which it wasn't) and they wanted either of copy of my drivers license or passport when I questioned the email, another person emailed to say forget it, it was from the finance section, and they didn't know it was the same email address, which it was. Anyway it was all sorted out. Thanks.”

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Posted 8 years ago

“Cheapest price Easy Fast booking Chat available issue: Travel insurance should be a check off option while booking.”

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Posted 8 years ago

“Hi! It was nice experience to transact my indian tour via tourradar. The boys and girls were really helpful throughout the process. It was a bit problematic only when they had to refer to the operator for info. It then took longer time for them to respond. A suggestion I would like to make is that to have a single agent assigned to any single client instead of several agents answering. A side from this everything seemed to work fine. I hope the tour will also be fine...For several ones to come. Thanks Aref”

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Posted 8 years ago

“Great service”

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Posted 8 years ago

“It was a cheap, easy tour to book and it includes all of the places I want to see”

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Posted 8 years ago

“The trip is nicely planned. We enjoy a lot. Our guide is very good.”

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Posted 8 years ago

“Easy to book and good rate. Would use again.”

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Posted 8 years ago

“So far, I see that TourRadar support staff has been very quick to respond, efficient and very helpful.”

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Posted 8 years ago

We're glad to hear it Oh and we will keep it up for the rest of your booking :) Thanks for sharing your positive experience. Kind Regards Carly

Posted 8 years ago

“Staff is courteous and prompt. The bug glitch is the transfer-pick-up from/to airport. My wife and I were given a price, we agreed to it and a few days later we were told that that wasn't the price, that the pricing hasn't been decided yet. My wife was so unhappy about it, she told her two friends who were supposed to go with us to book somewhere else.”

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Posted 8 years ago

Hi Daniel We're glad that our staff has been prompt enough for you to enjoy your booking experience and sorry to hear about the pricing mix-up. Looking into the details of your booking we can see that the initial price was provided correctly, prior to Expat Explore updating their transfer prices for 2017. Once our team was made aware that these updates by Expat Explore were underway, we contacted you immediately. As I'm sure you can appreciate, planning a trip for summer 2017 means that right now some detailed pricing is still being updated by our tour suppliers. We do sincerely apologise for this and are very sad to hear that your wife was not pleased with this service. Please contact us directly on your booking conversation page so we can assist in resolving this for you to ensure the rest of your booking is seamless. We look forward to hearing from you soon. Kind regards Carly

Posted 8 years ago

“I am satisfied with how fast they respond to my inquiries and they also put in several suggestions which were very helpful on how we decide on which tour to choose. Higly recommended!”

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Posted 8 years ago

Thank you Hernan, we're glad we were able to help and hope you are looking forward to your trip!

Posted 8 years ago

“Queries were followed up promptly”

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Posted 8 years ago

“Queries were followed up promptly”

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Posted 8 years ago

“Service was easy to follow, information was clear, and had a GREAT customer service ready to solve any inquiry. Can't wait to keep traveling with them”

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Posted 8 years ago

Luisa, we can't wait to help you travel more too! It's so lovely to hear your positive booking experience and we appreciate you taking the time to leave such a great review. Thanks again! Carly

Posted 8 years ago

“Great on price and quick to respond to queries. Could do more to help with visa information and some particulars of the trip”

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Posted 8 years ago

Hey Peter Thank you for the honest feedback - we do cover as much as we can with our touring expertise, however as Visa information can vary wildly from different passport holders it is not always possible to be kept up to date on all countries' visa requirements unfortunately. For this reason we do always encourage travellers to contact their local embassies. However, we take your suggestion very seriously and will be sure to let our management team know about this! For any particulars of your trip we would be happy to advise, just drop us a line in your booking conversation and we will be happy to help. Thanks again Carly

Posted 8 years ago

“good and fast service”

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Posted 8 years ago

“Good response time to queries”

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Posted 8 years ago

“Carly was awesome, helped me book a bunch of tours and get the best discount she could find. The only issue I have with the website is sometimes I'll ask a question about a tour and will not get a reply for weeks, and so I'll have to ask again to get the answer. Or contact the travel company directly for the answer, which kind of defeats the purpose of tour radar. But overall, very happy.”

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Posted 8 years ago

“Responses to my questions were typically very fast and the team was very positive and supportive”

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Posted 8 years ago

“I've used them recently for a tour in Europe operated by Intrepid Travel. 1) For an Intrepid tour, I was pleasantly surprised that TourRadar offered me a better price than Intrepid itself. -- Here is promotional code you can use to get extra 5% off any tour when you book online with TourRadar.com: 9nQJ8Q 2) Customer Service from TourRadar was good and helpful. I called them about how to use the promotional code of 9nQJ8Q to get Extra 5% of the list price, and the customer service rep who answered my call was very helpful.”

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Posted 9 years ago

“Thank you. We appreciate it.”

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Posted 9 years ago

TourRadar is rated 4.5 based on 6,763 reviews