TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,763 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,763 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I booked a tour through Tour Radar and had no problems or complaints. The customer service was great. The only thing I would say is that I got offered the Tour Radar app, however, everyone else on my tour got offered the G Adventures app before they set off. We all agreed it would have been nice to have got in touch with each other prior to the tour, however, as they didn't know about this app (as they didn't book through Tour Radar) and I didn't know about the G Advetnures one, we weren't able to. It might be nice to offer both to all bookings to ensure there are ways to communicate. Thanks!”

Helpful Report

Posted 9 years ago

“I have not been on the cruise, but pleased to have a booking. The offer on the internet was for a cost of $4373. This is some way from the price we have paid $6719.72 ea. According to the company on questioning, there is no berth at this price which is missrepresentation I am concerned with travelling so low in the cruise boat with very little natural light, but am reluctant to pay more. Staff were available at all hours which was helpful. Gina Evans”

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Posted 9 years ago

“So far (pre tour) I have had a wonderful experience with tour radar. Very professional, willing to help and quick to assist. Thank you for all of your assistance!”

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Posted 9 years ago

You're more than welcome Anika and thank you for such lovely words, we really appreciate it. I'll be sure to let the team know you had such a great experience! Thanks again Carly

Posted 9 years ago

“No long waits to speak to someone online, questions answered almost immediately, cheaper than booking through actual companies.”

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Posted 9 years ago

“The customer service was excellent but it was a shock to find after payment that although the quote, invoice, and payment was in AUD, as the payment is processed oversees, there is an additional 3% charge which is taken out of your bank account after - and extra $200. This advice was not provided upfront and it would have influenced my choice.”

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Posted 9 years ago

Hi Anna, Thank you your review and feedback on your experience with TourRadar, we take our customers' feedback seriously and always aim to improve our service. One of our amazing Customer Support agents is already in touch with you in regards to the fees your bank charged you. Have a great day, TourRadar Team

Posted 9 years ago

“Friendly staff and always available, response via email was rapid and phone manner is excellent. A few basic clerical errors that were easily and happily fixed, overall a great experience and would definitely use them again.”

Helpful Report

Posted 9 years ago

“Chatted with customer service and all my questions were answered.”

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Posted 9 years ago

“Tourradar made it very easy and provided good clarity whilst I recently booked our Canyons and Indian Lands Tour. The team member that came online to chat was helpful and quick to deal with my query. When she wasn't immediately certain, she checked and was back to me promptly and provided me more information to put my mind at rest. After booking when I wasn't entirely happy with the receipt, another team member was very quick to provide me with a more comprehensive receipt for my peace of mind. I would happily recommend this company.”

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Posted 9 years ago

“Staff have been very friendly, helpful and have responded quickly.”

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Posted 9 years ago

“Great Job! I like their service!”

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Posted 9 years ago

Thank you so much! We like your style and appreciate your lovely feedback :) Thanks Carly

Posted 9 years ago

“I was lucky enough to win a credit on a tour through one of TourRadar's facebook caption this promos. When I won, I did a little happy dance, immediately followed by the dread of, "oh I wonder if this is one of those things where they make it so hard to claim the prize that they don't have to fork it out" Well I couldn't have been further fro the truth, Carla emailed me straight away saying to have a look and let her know when I wanted to book and they'd apply the credit. And just like that (well once I got some more leave from work!) They sent the link with credit applied. Just so easy! You can tell you're dealing with real people not computers or mass trained mindless customer service reps.”

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Posted 9 years ago

Nicole, you are a delight. Our (very real!) support team were so thrilled to read your lovely review and very glad we were able to help you book your dream trip. Thank you for sharing your experience and we hope you have a lovely trip! Kind Regards Carly

Posted 9 years ago

“Tour radar"s customer are very kindly and given a good respond to answer my question”

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Posted 9 years ago

Thank you Eva for such lovely feedback, we really appreciate it and will be sure to pass it along to the team! Kind Regards Carly

Posted 9 years ago

“I received slot for the money. Too many hours Ina bus. Especially 2 days Also let us out for 1 1/2 hrs in a town on a Sunday right after we had breakfast that was closed except for coffee. Shops and restaurants”

Helpful Report

Posted 9 years ago

Hi Linda I'm sorry to hear your tour experience was not as you expected, did you speak to your tour leader directly or contact the tour operator regarding your feedback? As the booking site we unfortunately cannot control your experience while on tour, however we will always do everything we can to support you throughout the booking process and after the trip. If you would like to lodge a formal complaint about your tour we will be happy to speak to your tour operator on your behalf regarding your concerns. One of our agents will be in touch via your booking conversation to assist with this! Kind Regards Carly

Posted 9 years ago

“Customer service handle my tour really well. They did not get the selected dates i requested, but was helpful on getting dates around the date i requested or near it. Price of the trip was very well reasonable pricing compared to the tour provider site.”

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Posted 9 years ago

Thank you for the lovely feedback Suraj, I'm glad we were able to exceed your expectations in regards to pricing and hope you will have a fantastic trip!

Posted 9 years ago

“very helpful with all questions asked and getting back to me with information was very fast”

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Posted 9 years ago

Thank you Kasia, we're pleased you enjoyed your experience!

Posted 9 years ago

“The organisation took my two payments but then sent multiple emails saying the payments hadn't been received. I sent them emails each time clarifying that the payments had indeed been made and had left my account but they then proceeded to cancel my trip. They showed a lack of interest and care and it is very disappointing.”

Helpful Report

Posted 9 years ago

Hi Coilete It was a pleasure to speak with you today - I'm glad we were able to resolve the confusion over payments and that you are excited for your upcoming trip! As discussed, it seems you were in contact with Expat Explore directly which may have caused the mix-up on your booking, but I can assure you your booking through TourRadar is 100% confirmed and you will have an incredible trip. Thank you for taking the time to speak with us and we're glad to have you as a happy customer. Kind Regards TourRadar

Posted 9 years ago

“The chat feature is very helpful and all staff I spoke to were extremely knowledgeable and helpful. Will book again!”

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Posted 9 years ago

Hey Cindy We're pleased to hear we will be able to help you again! Thank you for your kind words and lovely review. We'll speak soon about your next exciting trip :) Cheers Carly

Posted 9 years ago

“I love the way Carla responded. It was quick and extremely useful.”

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Posted 9 years ago

Hey Thong We love Carla's dedication to customers too! Thank you for sharing your positive experience and we hope you have a great tour. Kind Regards Carly

Posted 9 years ago

“So far everything has worked great.”

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Posted 9 years ago

Glad to hear it Vaughn, hope you enjoy your trip!

Posted 9 years ago

“First time user, yet to travel. Found a tour that seems to be what we were looking for at a very reasonable price. Being able to compare companies was useful. First customer service contact didn't follow up my request but the second call had it sorted and we booked. Confirmation came within 24 hours. Would use again.”

Helpful Report

Posted 9 years ago

TourRadar is rated 4.5 based on 6,763 reviews