TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,665 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,665 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 14th November 2023

JOSE

"We haven't been home more than a week from Egypt and I already miss my Egyptian tour guides and friends from Beyond the Nile. The itinerary they put together along with the accommodations and personal availability made for a vacation of a lifetime. The Egyptian tour guides were all very educated on Egyptian history and did well at keeping our 17 people group enthralled. This was not accidental, the guys from Beyond the Nile are very interested in the performance of these tour guides. After the tours they were at the hotel and would ask about the tour guides and what we thought. This was very assuring for us. \r\nAs for the accommodations, the hotels and the cruise boat were very nice and we never had an issue with cleanliness. I will recommend that you bring Fabreeze for rooms as Egypt does allow smoking in rooms. My favorite hotel was the in Luxor as we had a front row view of the Nile at night with a great view of the Karnak Temple on the west bank lit up at night. \r\nNow let me talk about the overnight train from Cairo to Luxor. This is what I call an experience. My husband and I we made the best of this experience, however would we do it again..hmmm not sure. The train is managed by the government and although the porter does his best to help with your needs (food, drinks), the train compartments wreak of smoke (Fabreze) and the courters are not very big. Oh and you share a bathroom and it smells of urine. So, if you are up for that kind of experience then yes, if not upgrade for the flight. \r\nNow the tipping. If someone assists you with anything, they will ask for a tip. Although, you pay in advance for tips, you should get small Egyptian pound (5 or 10) so you can give them out. Even the excursions, although the guides are said to be tipping for group you will get whispers asking for more. It's completely up to you, but we just got small bills. \r\nClothing: well as a female I was concerned that I wore the RIGHT clothing. What i will say to this is if your Grandma wouldn't approve.. then don't wear it. Otherwise dress comfortably and try to avoid sandals at the pyramids (lots of sand between the toes) and if you choose a skirt wear shorts under incase you want to ride the camels. \r\nIf you are concerned about safety, I can honestly say I never felt concerned for my safety, well except for trying to cross streets (you will see what I'm referring to when you arrive). \r\nI hope you choose to go to Egypt and you won't be disappointed with this tour company they will set you up for a Trip of a Lifetime. You just need to be open to the opportunity. \r\nMust do's:\r\nBalloon ride\r\nGiza night show\/dinner (if option)\r\nMuseum of Civilization \r\nAbu Simbel \r\nTombs of Ramses IV and V in Valley of Kings \r\n\r\nFor the extra tours we did most of them and my favorite was the hot hair balloon ride over the Nile. This was such a surreal experience. At first, I thought of our safety, but I can assure you these guys are professionals. Once up in the air, I knew our captain knew his stuff. WHAT AN EXPERIENCE!! Prepare to be amazed by the sunrise over the Nile and the view of the Hatshepsut Temple. Another MUST is Abu Simbel, this is a 3hr ride one way, but worth it and it is a great time to catch up on some sleep. Originally we did not select for this trip, but Ahmed convinced us to go and he was 100% correct!"

TourRadar 5 star review on 9th November 2022

Sally I

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I had to call several times to get my booking done. The email replies were too slow. bad. The wait time on the phone was way too long. bad I received emails saying my booking hold was cancelled, after I received a confirmation booking. Very confusing. I would not use Tourradar again. It's a lot simpler to just book with the tour operator. I would not recommend Tourradar to friends”

Helpful Report

Posted 5 years ago

Hello Milford, Thank you for taking the time to leave a review. We regret to hear that the booking process was not as seamless as hoped. Although we try to provide an immediate response, we have been receiving a high volume of calls due to Easter and ongoing sales. We are looking at reducing call wait times and strive to reply to booking-related inquiries within 48-72 hours. Upon further investigation, it looks like the departure date you have requested to book had limited availability so we offered an alternative departure date. It looks like we were able to successfully switch you over and provide you with confirmation the next day. With that said, it looks like you have also placed a hold for 48 hours prior to booking your tour, so you most likely have just received an ‘expired hold’ message. Rest assured, your booking is still confirmed. We hope this helps to clarify the situation and we will be in touch with you directly to discuss this further. Kind Regards, The TourRadar Team

Posted 5 years ago

“I left review on FB but it's not showing,it was honest but bad one. Booking was easy ,very attentive staff until I paid .After that I had to wait several days for respond. My booking was done incorrectly ,some part were just missing I was already away tried to contact company to get some help I only get message:You are already on a tour,we can not help you. Very upsetting and scary beeing thousand miles away from home. Intrepid ,the travel agent from Australia,which Tourradar represents and the one I was traveling with ,replied with help and advise. Intrepid is amazing ,they tours are very good ,probably next time I will book holidays directly with them . Dana.”

Helpful Report

Posted 5 years ago

Hi Dana, Thank you for booking with TourRadar. We appreciate the time you have taken to leave such feedback. We will be looking into your facebook review with our social media team when they are in next. Our customer relations team are also in the process of reviewing your booking experience and will be in contact. TourRadar works with over 1,500 tour operators to bring you the biggest selection of multi-day tours, which you can compare and then book on our platform. We are here to assist you all the way through your booking experience, however, TourRadar, as well as our tour operators, agree that once you have departed, your best point of contact is your guide and the tour operators local emergency contact team. As they are locally based to the tour, they are able to provide a much faster turn around time to passengers already touring. We are of course, available 24/7 to assist where possible. We can see that our team did provide the appropriate contact details to you so that you could make your arrangments. We are happy to hear that the operator was able to assist locally. We will be in contact to discuss this further with you. Best regards, The TourRadar Team.

Posted 5 years ago

“One day after booking a tour. The price dropped by $800 ($400 per person). Called (nice person on phone but) was told the TourRadar ‘price guarantee’ did not apply for existing bookings. First time using TourRadar. Lesson is to watch and wait for best deal. Dont book early as suggested.”

Helpful Report

Posted 5 years ago

Hello Gord, Thank you for taking the time to leave a review and glad to hear that your call with us was pleasant. We regret to hear that your tour price has dropped and can understand how this can be disappointing. With that said, please bear in mind that waiting for a price drop also has you running the risk of missing out your spot on your preferred departure date due to availability. Similar to the airline industry, it is not uncommon to see a price drop after you have booked your flight. As advised, our best price guarantee mainly applies to travellers prior to booking and does not include price drops on an existing and confirmed booking. Hope this helps clarify your situation and please don't hesitate to reach out in your booking page if you have any additional questions. Best Regards, The TourRadar Team

Posted 5 years ago

“This is not the first time I book through tourradar. Usually booking is easier. This time I paid the tour fee and filled all the required info with flight details and passport number but the tour operator still did not send me my travel voucher.”

Helpful Report

Posted 5 years ago

Hi Saria, Thank you for taking the time to write us a review. We have had a look at your booking and can see that the operator mentioned that they will send your tour vouchers once they have a copy of your passport. Whilst you did provide the details of your passport, this is not sufficient, as some countries legally require operators to provide an actual passport copy to secure certain services within your tour. We hope that helps! Kind regards, The TourRadar Team

Posted 5 years ago

“Pros: Quick replies from the moderator. Cons: Misleading information posted on the brochure and website, or poor explanation from the moderator. 1. Brochure with full itinerary and trip details for 5 day tour package in New York. https://www.tourradar.com/t/130349/pdf/ec47/130349._tourradar.pdf Website Itinerary of the tour with high lights: https://www.tourradar.com/t/130349#included I based on this information to book the tour, thinking the tour following the trip details for 5 days. 2. The moderator confused me by saying the tour only includes airport transfer and accommodations, and all attractions are optional. This made me confused and upset because no tour only provides transportation and accommodations. A tour with an itinerary should include what describes in the tour. If you do not honor what you posted, it is cheating. 3. I'd like to solve this issue to the end to have a tour that is planned like promised. I'm shocked to hear from the moderator that the attractions from day 1 to 5 is just a proposal and optional. What kind of tour is it? Please contact me to solve this issue at ntvivian@gmail.com. Thank you.”

Helpful Report

Posted 5 years ago

Hi there Vivian, Thank you for your review. We have had a look at your booking and can see that you have been in touch with the operator regarding the inclusions for your tour. We regret to hear that you are feeling confused and upset and will be reaching out to your operator on your behalf once they reopen. As soon as we have a better understanding of the situation, we will follow up with you directly on your booking page to provide some clarity around your concerns. Thank you for your patience in the meantime, and thank you for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

“I needed confirmation of my tour to buy my flights but Tour Radar told me that I had to wait until Monday because it was the weekend! I lost 100 euros on my flights Paris Toronto/Montreal Paris”

Helpful Report

Posted 5 years ago

Hey Evelyne, We appreciate you taking the time to write your review. Although we offer 24/7 service, many tour operators are closed over the weekend, which is standard in the touring industry. With that said, we are glad that we were able to confirm this booking for you. You have booked a great tour with a great tour operator and we know you will have an amazing touring experience! Kind regards, The TourRadar Team

Posted 5 years ago

“Unable to understand the coordinator well. There are extra hidden cost like hostel and pick up and return to airport not factored into package and was unclear. Many back and forth emails going on to settle this. Different pictures of accomodation that I have to pay for sent. Until now still unable to understand if additional cost is per person. Great if someone fluent in English can call me back.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to write us a review! We have had a look at your booking and can see that there is a bit of confusion surrounding the tour's inclusions. We will get in touch with your operator once they reopen and would be more than happy to give you a follow-up call to provide clarification around any information you feel is still unclear. We appreciate your patience during this time; thanks for choosing TourRadar, and have a wonderful weekend! Kind regards, The TourRadar Team

Posted 5 years ago

“Well, the tour we are on is great, and we did book at fairly short notice BUT we had to take matters into our own hands and contact the operator direct to check we could get on it in order to book flights. A phone call from Australia to Tourradar was picked up in Toronto (!) the time zone difference made his ‘as it’s Sunday, we’ll just have to wait for the operator to come back’ very frustrating to us - half way through Monday. And the emailed communication was imprecise and unhelpful.”

Helpful Report

Posted 5 years ago

Hi there Jane, Thank you for taking the time to write us a review! We have had a look at your booking and can see that a number of our agents had reached out to the operator multiple times every day within a 3-day period to check the status of your booking. Each time, the operator informed us that they were still waiting on their local operations team in Australia to confirm your spaces. To clarify, operators often need at least 2-3 business days to confirm most bookings that depart within 30 days. This is because they need to reach out to all their local suppliers to ensure that all components of the trip will be available for you. We can certainly understand the sense of urgency you experienced, as your tour was set to depart in just 5 days from when you sent through your booking request. We regret that we were not able to expedite the booking process but are glad that you are on tour now and enjoying your time. Thank you for choosing TourRadar, and happy touring! Kind regards, The TourRadar Team

Posted 5 years ago

“Do not reply to messages sent.”

Helpful Report

Posted 5 years ago

Hello Leanne, Thank you for your feedback. TourRadar is a marketplace for booking tours, where we offer our customers the opportunity to search and compare tours from more than 1000 tour operators partnered with us. Each operator is very different, and some of them may need a few business days to answer enquiries (especially if they have a small team). We are sorry that you did not hear from them yet, we will do our best to have them answering your question as soon as possible. Note that though you will not have an instant answer to emails, our experienced Customer Support team is available 24/7 over the phone and live chat. So feel free to reach out to us on our toll-free number if you have any other concern, our team will always be online. Kind Regards, The TourRadar Team

Posted 5 years ago

“Started of well with initial booking and deposit, Collection of information for the trip through the portal was a little rough as the Tab key which normally advances to the next field just flipped you to a random area on the next person. Then asked a question through the portal about address for the first hotel so I could complete on line visa and got a decent answer in 24+ hours. Then asked about making a change to extend from an included 1 day to a 3 Day pass for Angkor Wat in Siem Reap and silence for days. Should be an easy an incremental price from $37 USD to $62 USD. Was hoping to try and use Tour Radar Credits to cover increase. Asked again if anyone was even going to acknowledge or eventually replay and still waiting for a single response, going on a week and still silence. The Chat option seems to be the best choice and my experience with it was good. Eollow up email with promo code was also a nice touch. Will revert back to Chat if i don't get a reply soon. Deposit transaction went through as expected.”

Helpful Report

Posted 5 years ago

Hi there Richard, Thank you for taking the time to leave us a review. We have taken a look at your booking and can see that you, indeed, sent through an inquiry a few days ago, on February 26th. Currently, it is taking us around 72 hours to get a response out to all passengers as we are experiencing a high volume of inquiries. We sincerely apologise for the delay and will follow up with you shortly via your booking page. For all urgent inquiries, we are available 24/7 via phone and live chat. We are very glad to see that you have successfully reached us via live chat and urge you to continue using this feature. Thank you for choosing TourRadar, and have a fabulous weekend! Kind regards, The TourRadar Team

Posted 5 years ago

“Overall I have to say I’m disappointed with Tour Radar so far. Finding the tour was relatively easy; getting booking confirmed took much too long. Long story short, I found out the booking was confirmed through a competitor (Vacations To Go) 3 days before Tour Radar notified me. Once my deposit was processed Tour Radar appears to have taken my money & run...I’ve sent 3 messages over the last 3 days & have yet to hear a single word from them. Customer service - grade F.”

Helpful Report

Posted 5 years ago

Hi Julie, Thank you for your review. We’re happy to hear it was easy to find a tour! TourRadar is a marketplace for booking tours, where we offer our customers the opportunity to search and compare tours from more than 1000 tour operators partnered with us, all over the globe, before booking their trip. Regarding the booking confirmation, there had been a delay as the tour operator advised us this departure date was on request meaning it does take 2-3 business days to confirm this tour which we also confirmed with you before submitting your booking. As your booking page is not a live messaging system, for any urgent enquiries we always encourage travellers to utilize our 24/7 live chat or give us a call on our toll-free number. We'll reach out to you directly to clarify any questions you have about your booking shortly. Your feedback is very much appreciated and if you have any other questions, our support team is available 24/7. Regards, The TourRadar Team

Posted 5 years ago

“Cruise info and special terms are either revealed after collecting money or change all the way up to sailing!”

Helpful Report

Posted 5 years ago

Hello there, Thank you for your review. Looking at your booking conversation page we agree there has been some confusing communication, for which we sincerely apologise. Your booking will be overseen by a supervisor moving forward to ensure everything runs smoothly in the lead up to your trip. We very much value your feedback and hope you have a wonderful time on your cruise! Sincerely, The TourRadar Team

Posted 5 years ago

“Misleading advertising. Booked the Orkney, Ullapool & Highlands Tour. Price $572, advertised as including accommodation. Booked Tour, price doubled as accommodation not included.”

Helpful Report

Posted 5 years ago

Hi Angela, Thank you for your review. You've booked a wonderful trip and we have no doubt you'll have an unforgettable time on tour! Regarding your tour accommodation, while most tours do include accommodation, you'll find on the tour page for your tour, under the "What's included" section, it states that no accommodation is included. There is also a reminder of this on the booking page before checking out. Your feedback is very much appreciated though and if you have any other questions, our support team is available 24/7! Regards, The TourRadar Team

Posted 5 years ago

“The initial tour booking was satisfactory although slow and I had to chase it up. It said "Instant Booking" but I had to wait for confirmation. A follow on tour I wished to book and with the same tour company as the first, only had date for 6 weeks ahead, I inquired using on-line Chat. I receive a curt response that "We do not have dates for your trip". End of story and effort. With an online inquiry and emails the provider company, Tangol, quickly prepared a quote and the booking made within an hour. So little effort or to lazy lost your company my business and I lost the Valentine's Day Discount and or the emailed 3% discount. I would have looked at booking flights through TourRadar but will go elsewhere now. I use Firefox browser, none of the Links on your website would work, but worked fine when I changed to Edge. Similarly the email links would not work on my MS Outlook email program but when I forwarded them to my Gmail a/c they worked fine. I don't have an explanation but it was very frustrating. Any other email or website links worked normally - it was a problem specific to TourRadar. Hope that is some help to you.”

Helpful Report

Posted 5 years ago

HI David, Thank you for taking the time to leave this review. Your feedback is incredibly valuable and as such a member of our team will be in contact to discuss all points that have been raised in your review. We are confident that we will be able to add clarity to the topics outlined. We thank you for booking with TourRadar! Many thanks, The TourRadar Team.

Posted 5 years ago

“I recently booked trip for four people sailing in Croatia, putting down 20% deposit. When I received the invoice, there was an additional charge of $1,200 for cabins. The 20% deposit does not cover this additional cost so it feels like it has been added on. I am trying to make the changes in cabin selection to get us back down to the brochure cost that I registered for, but I have not yet gotten the assistance needed to do this. Nicole Avery”

Helpful Report

Posted 5 years ago

Hi Nicole, Thank you for your review and sorry to hear that you have not received any assistance yet. We've reviewed your booking and will investigate further by contacting the tour operator directly and verifying pricing with them to ensure everything is accurate in your booking page. Upon clarifying and resolving the issue with the tour operator, we will be in touch with you to gather more feedback about your booking experience. Regards, The TourRadar Team

Posted 5 years ago

“I booked a package 6 days detox at Selina Manuel Antonio and the hostel wasn’t aware of this. I am still waiting. Also they didn’t received the payment while I already been charged and asked me to pay! I am still there it is my first night and doesn’t know where my money is. Moreover the price mentionned on the website is not correct i paid more! I want to be refund at least some part of the package.”

Helpful Report

Posted 5 years ago

Hi Alida, Thank you very much for taking the time to write us a review, even whilst you are on tour. We can see that a member of our customer relations team has been in touch with you directly and that the hostel successfully located your booking and checked you in. We would like to clarify that the operator sells this tour in US dollars, which we converted to Canadian dollars for you. Currently, the US dollar is worth more than the Canadian dollar as per market exchange rates, so you paid the equivalent amount in Canadian dollars. We will continue to have our customer relations team communicate with you directly to ensure that the rest of your tour goes smoothly. Thanks for choosing TourRadar, and happy touring! Best regards, The TourRadar Team

Posted 5 years ago

“Your supplier Europamundo was incompetent. I purchased an extra night post tour and paid for it but yet they kept asking if I needed an extra night. This made me wonder if they would reserve the hotel stay and whether they would ask me to pay again. More importantly it made me wonder what the tour would be like if they couldn’t manage a simple issue like this.”

Helpful Report

Posted 5 years ago

Hi Frank, Thank you for your review! We can see that you have recently been in touch with one of our team members who has since reached out to the operator to ensure that pre-tour accommodation gets added to your booking accordingly. We always ask our operators not to add additional services to bookings until they receive written confirmation from the passenger that he or she accepts the quoted amount. Since one of our agents added this to your booking via your verbal confirmation on the phone, the operator wanted to be absolutely sure before proceeding to book your pre-tour accommodation. We sincerely apologise for any inconvenience this has caused and will follow up with you shortly via your booking page. Best regards, The TourRadar Team

Posted 5 years ago

“I have requested three times and have had zero follow up on my questions 1. can I add on one night hotel the night before the tour? 2. Can i get transportation pick up from the airport? PLEASE respond...I am starting to get nervous...”

Helpful Report

Posted 5 years ago

Hi there Ellen, Thank you for reaching out to us! We can see that you sent the operator messages to request additional services but have not received a reply. We sincerely apologise for the delay and will ensure that the operator responds to you when they reopen during their normal business hours, as they are closed through the weekend. Best regards, TourRadar

Posted 5 years ago

“We were never able to complete our booking.”

Helpful Report

Posted 5 years ago

Hello Ronald, Thank you for your review. It appears there seems to be some confusion as we have sent you your booking confirmation. We'll reach out to you directly to clarify any questions or concerns you have. Kind Regards, The TourRadar Team

Posted 5 years ago

“I tried to book 2 tours. The first one you asked me to pay MORE than the double of the price as I was going by myself. More than the double??? The second was confirmed but right away someone wrote a message that it wasn’t and I should wait. I asked if it was solved and in 30 hours nobody aswered me. I phoned. Then I found out that it was cancelled and that I would be refund. But only because I phoned!!! It’s 10 days to try to solve a etinerary this and nothing. Just troubles. It’s a pitty because I was a client already. Companies are putting a lot of different days available at the website, I beleave it doesn’t help to make a group. Unfortunetly your service that is to book the trip fail completely with me and cause me a lot of stress and trouble. No aswer??? A book confirmed by mistake and nobody tell me??? I have to find out myself that I have no trip? The last thing that you want when you are in holidays and try to buy convinience. I’m not giving 0 or 1 just because the contact at the phone was nice.”

Helpful Report

Posted 5 years ago

Hello Mariana, We're sorry to hear about the troubles you have had with booking your trip. You're a valued customer Mariana and we have already reached out directly to you and look forward to working toward a resolution. Best Regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.6 based on 6,665 reviews