TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,755 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,755 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to find the tour I wanted”

Helpful Report

Posted 6 years ago

“Booking has been really easy and the service/communication with tour operator has been quick and above expectations. Thank you for making booking my trip super easy and pleasant to do.”

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Posted 6 years ago

“My agent was attentive and listened to my requests. He was professional and prompt with booking my airfare. Thanks”

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Posted 6 years ago

“Very helpful, courteous and timely reply to questions. Outstanding in all respects”

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Posted 6 years ago

“Good customer service”

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Posted 6 years ago

“Easy to book and fast response of the tour operator.”

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Posted 6 years ago

“My booking experience with TourRadar was very smooth, even on the weekend. The operators provided clear and prompt answers to my questions. A very professional customer service experience with this company.”

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Posted 6 years ago

“TourRadar booking experience was very good. It was very fast and accurate. Thank you for your the great customer service.”

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Posted 6 years ago

“A very good site to use for tours. Very friendly support.”

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Posted 6 years ago

“10 days back, I contacted TourRadar for helping us choose a cruise that suited a family of five, to celebrate my Father-in-Law's 90th Birthday. I was most satisfied with my dealings and message exchanges with TourRadar. They were efficient, prompt in their replies, focussed to cater to all our needs, very patient - as my queries went on and on, knowledgeable and courteous. I would especially mention Nadine, Michael, Liz and Nina, who helped me go through the entire range from 15 days to 8 days cruises and then finally settling us comfortably for the "Classical Rhine 8 days Cruise". Imagine going through this entire exercise in just 10 days.....TourRadar was simply amazing. I will definitely recommend TourRadar to every one. They take care of all your hassles......God Bless TourRadar......may you go from strength to strength. Best Wishes. Lt Gen Sanjeev Madhok (Retd)”

Helpful Report

Posted 6 years ago

Hi Sanjeev, Thank you for submitting a review. I have passed your comments to the cruise team and they are delighted to hear such positive feedback. We are passionate about building connections with our travellers, recognizing their travel needs and finding the right tour. I am pleased to hear you are confirmed on this wonderful river cruise with your family to celebrate a special milestone! Sanjeev, wishing you a memorable experience on the voyage, and thank you again for the kind words and for sharing your booking experience with us! Kind regards, The TourRadar Team

Posted 6 years ago

“Easy to use website, quick responses and friendly operators”

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Posted 6 years ago

“Very convenient and prompt service Would definitely recommend”

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Posted 6 years ago

“Visit to Bath and Stonehenge. Very good value. Staff excellent.”

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Posted 6 years ago

“It started out badly--we were declined twice for a UNESCO cruise--received an auto-reply stating all cabins were full, but several sites all showed cabins still available. We'd already booked our flight, and this cruise was for my mom's 79th birthday--wanted to be on it! Sabine was GREAT!! She went above and beyond and got the cruise booked! Thank you, Sabine!!”

Helpful Report

Posted 6 years ago

Hi Liza, Thank you for submitting a review. I am pleased to hear you are confirmed on this wonderful river cruise with your family to celebrate a special milestone! I am glad Sabine was able to find availability and secure two staterooms for you in a timely manner. Liza, wishing you a memorable experience on your voyage, and thank you again for the kind words and for sharing your booking experience with us! Kind regards, The TourRadar Team

Posted 6 years ago

“The site was easy to use, I appreciate the option for a 48 hour hold and a $99 deposit.”

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Posted 6 years ago

“I don't normally book tours as I prefer to navigate travelling on my own, having been to 46 countries to date. However, I have never been to the Americas and am embarking on a solo travelling trip to the South. I realised that taking a tour in this case might take a lot of stress off my shoulders and started to look at the many different tours offered online. After weeks of looking (I had time on my side), I decided to narrow down my options. TourRadar is obviously reputable and offers a great variety of experiences. I booked two trips and immediately started to engage in conversation to fine tune details on both the trips. Thank you for making my life that much easier, I am sure that I selected amazing experiences. I also like that I was able to extend stays at the same hotels booked via the tours and be able to select means depending on dietary requirements. Thank you!”

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Posted 6 years ago

“Great help”

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Posted 6 years ago

“It was awesome. I really enjoyed the process and the speed at which you responded to each my concerns. Thanks.”

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Posted 6 years ago

“I had to wait a long time on hold to talk with a real person but it wasw worth it. All very friendly and informative . Will book with you in the future.”

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Posted 6 years ago

“So far so good... they have been in touch with new developments which has helped with being on the move.”

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Posted 6 years ago

Hi there, Thank you for your review and sorry to hear you have not received any information from the tour operator yet. Please understand that many tour operators that we work with are locally operated. As a result, it can often take 2-3 business days for them to get back to you. With that said, we will reach out to them on your behalf and follow up with you shortly after in your booking page. Kind regards, The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,755 reviews