TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,755 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,755 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“You can find many options of the tour you are looking for and user friendly. The customer service is very good and helpful.”

Helpful Report

Posted 6 years ago

“Helpful when organizing single supplement on the tour”

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Posted 6 years ago

“Easy to find tours at great prices and prompt responses. Easy to contact tour operators on the phone with no wait time.”

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Posted 6 years ago

“I messed up the booking, and they were extremely helpful in correcting my mistake and helping me find the right tour and save me money. Thank you.”

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Posted 6 years ago

“We are 'newbies' to managed touring. We were readily confident that the Tourradar program had everything we would like. Generally most of the reviews we read were very positive. Ted and Elaine”

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Posted 6 years ago

Hello Ted and Elaine, Welcome to the touring family! We love touring and have no doubt you'll have a wonderful time on your first trip! If there is anything at all we can help you with regarding your tour preparation, please don't hesitate to reach out to our experienced Travel Experts who will be more than happy to help. Happy Travels! The TourRadar Team

Posted 6 years ago

“They have been seamless! Easy and quick responses and I came with a price which they quickly matched! Much better than the original company I was using! Amazing service!”

Helpful Report

Posted 6 years ago

Hello Chelsea, Thank you for your review. As a leader in the touring industry, we believe it's vital we keep to our promises. We're delighted to hear your booking experience was easy and that we were able to offer you our best price guarantee! Have a wonderful time on tour and thanks again for your positive feedback! The TourRadar Team

Posted 6 years ago

“I liked it a lot but I have not received the confirmation of my reservation.”

Helpful Report

Posted 6 years ago

HI Isabella, Thank you very much for taking the time to leave a review. We can see that your booking was confirmed instantaneously through our automatic booking system when it was placed a day ago. We will be in contact with you to direct you on where this can be located and ensure that our emails are reaching you correctly. Thank you again for booking with TourRadar! Happy Travel, The TourRadar Team.

Posted 6 years ago

“As I started the process of booking a trip, my questions were answered promptly. I appreciate the details that I have been given.”

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Posted 6 years ago

“Ashley was very helpful and she processed both are deposits with separate phone calls. Because of her good service , we booked another tour the next day (different agent).”

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Posted 6 years ago

“Very easy to use, lots of tours to choose from , all price range.”

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Posted 6 years ago

“The website was easy to navigate. The tour descriptions were quite complete and when I emailed a few questions for clarification, the customer service representative answered promptly (as promised on the website) and gave even more detail.”

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Posted 6 years ago

“Very good communication and 'can do' attitude. Efficient when dealing with queries. Pricing structure is very clear, easy to understand and competitive.”

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Posted 6 years ago

Hello there, Thank you for your review, a 'can do' attitude is a vital part of our company culture here at TourRadar so we're happy to hear it's shining through in your booking experience! We hope you have a great time on tour and thank you for choosing TourRadar as your preferred booking platform. Happy Travels, The TourRadar Team

Posted 6 years ago

“The variety of tour available and you came highly recommended.”

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Posted 6 years ago

“I get prompt response to my request/inquiry. I also get updates on the status of my request/inquiry.”

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Posted 6 years ago

Hello Jose, Thank you for sharing your positive booking experience with TourRadar! We're delighted to have been a part of booking your next adventure! Happy Travels, The TourRadar Team

Posted 6 years ago

“I booked a GAdventures tour, and it was super easy! It was actually easier (and cheaper!) to book through TourRadar than to book directly through Gadventures. I will be coming back to TourRadar.”

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Posted 6 years ago

Hello Nikki, Thank you for your positive review. Booking tours made easy is what we're all about so we're delighted to hear that ease of booking was a big plus for you! We have no doubt you'll have an amazing time on tour with our partner, G Adventures and look forward to reading your tour review after your trip! Happy Travels, The TourRadar Team

Posted 6 years ago

“👍👍👍👍👍👍👍👍👍👍👍”

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Posted 6 years ago

“We haven't been on our tour yet but I am just so impressed with Tour Radar's service to date and the tour operators service. The website is easy peezy to navigate and when I emailed, I received very surprising responses quickly. I also used the chat service which was so convenient. I also love that you provide the service of recording all our travel details such as passport numbers and insurance. It makes me feel secure and in the hands of professionals that really care. It's not often that I can give such high praise to a service provider. Thanks a bunch!”

Helpful Report

Posted 6 years ago

Hello Mandy! It's been a pleasure assisting you with your booking! You've certainly made the most of all of the services and features that TourRadar offers to each and every one of our customers, and as such, have great feedback! We want to thank you for taking the time to share your positive experience, which of course, helps other travellers to understand the best way to arrange their tour plans with TourRadar. We hope you have a wonderful time on tour and remain here for you 24/7 should there be anything else you need! Thank you for choosing TourRadar! The TourRadar Team

Posted 6 years ago

“I had very special needs regarding my trip. The staff members were able to accommodate my unusual request enabling my wife and I to make this special trip.”

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Posted 6 years ago

“Perfect Service. Good prices. All tours easy to find”

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Posted 6 years ago

“PLEASANT AGENT, ASKING QUESTIONS ABOUT THE 15 DAY RIVER CRUISE IN EUROPE WAS GREAT. SHE EXPLAINED IN A MANNER THAT WAS NOT OVERWHELMING TO ME. SO I MADE A BOOKING, BECAUSE OF THE SEVICE AND THOUGHFULLNESS. THANK YOU TOUR RADAR...I WILL RECOMMEND TO MY FRIENDS.”

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Posted 6 years ago

TourRadar is rated 4.5 based on 6,755 reviews