TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,813 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,813 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

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Anonymous

Anonymous // 01/01/2019

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“Hi Team Radar, we had a great holiday with Expat and the booking thru' your website was helpful and prompt no hesitation in recommending you in future. Thanks Murray & Elizabeth”

Helpful Report

Posted 10 years ago

Hi Murray & Elizabeth - thank you so much for your lovely feedback, we really appreciate it and are glad to hear you enjoyed the trip.

Posted 10 years ago

“Absolutely wonderful dealing with everyone at tour radar. Quick response time. I am very impressed and would definitely recommend them to my friends and family.”

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Posted 10 years ago

“I had to use the chat facility when booking as I had some questions. The response I got was immediate and very very helpful!! Thank you!”

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Posted 10 years ago

“This was my bucket list tour of Europe (which I had visited many times before but not in the past 30 years) and I wanted to revisit some of my favourite places. I could not have asked for a better holiday. Time was short but we made the best use of it and did the premium attractions in each city. The photos will keep me warm for a few years and some of the 52 new friends I made will last a life time. There is very little I could fault: the tour guide was sensA ational, the coach and the driver were safe and caring, the food was so-so (We dined out on own most days) but some hotel could do with a little upgrading. Some of the bathrooms were not big enough for the proverbial headless chook (chicken, if You are not Aussie). Charge a little more, get a better room. A couple more days in Paris and Room would have been sensational, time to experience the music and dance would have been heavenly... even for someone past 72.”

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Posted 10 years ago

“Booked a seven day cruise / sail around the lovely island in southern Croatia . Waited in harbour for over an hour on one last couple to arrive, they blamed taxi taking them to wrong harbour ? . First words to them, welcome aboard, their answer You Scottish, we don't like scotch, after laughing it off by Now you don't mean that that do you and seeing the shock on their face, and explaining scotch is a drink not Scots. Later on the complained continually through out cruise from the screw drinking during breakfast , all be it 1/2 pint of beer”

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Posted 10 years ago

“TourRadar's customer service is top notch! Staff always give helpful advice extremely promptly and are happy to answer even the most simple questions.”

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Posted 10 years ago

Thanks so much Rachael! We really appreciate it and are so glad we could help with your trip.

Posted 10 years ago

“My tour decreased in price after I had purchased it which is a little bit annoying, other than that I had good customer service which answered my questions quickly.”

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Posted 10 years ago

Hey Claire, thanks for the feedback, sorry to hear the tour operator changed prices after you booked. Unfortunately we have no control over their sales, but with your TourRadar credits hopefully we can save you some $$$ on future bookings!

Posted 10 years ago

“Booking though Tour Radar was super easy. They kept in touch throughout the entire process, sending me reminders and keeping me up to date with payment information and the final trip voucher information. I also saved a good chunk of money because I was referred by a friend so that was awesome! and I can keep earning travel credits to use on future trips.”

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Posted 10 years ago

Melissa thanks so much for your lovely feedback. We're pleased to have helped you book your trip and look forward to being a part of your upcoming travels :)

Posted 10 years ago

“I was pleased with their promptness in replying most of my questions. I picked Italy scene tour package starting Aug 19, 2016 till Aug 28th. They did not provide me the times when the pick up will take place from the Rome international airport. My flight reaches there around 10 am.”

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Posted 10 years ago

Thanks for your feedback Rajinder, I believe Jillian was in touch yesterday with the transfer times available for you, but if there's any further details you need for the trip you can speak with her in your booking chat . We'll do all we can to ensure your pickup co-incides with your flight arrival.

Posted 10 years ago

“Very easy to compare tours and make bookings. Good discounts too.”

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Posted 10 years ago

“I don't start my tour until 20 Feb ( 9 days away ) I am going to Berlin for a few days before as I have heard there is lots to see there . According to you itenary we spend the first 2 days there. BUT...I don't know what you have planed for us to see on these 2 days..... ie I don't want to double up and go and see the same places by myself ...then a few days later see them again on the tour. Hope you get my drift???? cheers Harvey Trewarn email : - htrewarn@gmail.com”

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Posted 10 years ago

Hey Harvey we'll get one of our ace customer support team to get in touch now to clear this up for you.

Posted 10 years ago

“My assessment is that the TR customer service is excellent, with quick responses to all requests and very friendly service. You should be congratulated. The ongoing continuity and availability of the message stream for each client is also an excellent feature. The availability of many packages on one site, in one general easy to follow and compare format is also a large draw for the site - a great travel business model. I assume that the tour package writing is done by the tour operators and supplied to TR and this is the only weak point that I have found on the site. The detailed information is a bit lacking for some tours to make a assessment whether or not one would wish to book. You could pass that on to the tour operators - do a poor or incomplete sales pitch through their writing and they are probably loosing business.”

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Posted 10 years ago

Thank you for the fantastic feedback Donald, we really appreciate your assessment and will pass along your suggestions to our suppliers.

Posted 10 years ago

“Great company to book through, very knowledgeable about all the tours and helped us to sort a problem with an issue that the tour company had not mentioned on their essential info page. Would recommended tourrader to anyone!!!!!!”

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Posted 10 years ago

“I was completely satisfied with the help received with my booking.... well actually the service exceeded any to be expected minimum. Various people were involved in various locations offering true 24 hour coverage, coordinating my booking from Europe to destination Africa, tour company in Australia and TR in UK. My late booking all booked and confirmed within a few days. I was impressed! Thanks!”

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Posted 10 years ago

You're welcome, and thank you for the lovely words! Glad to hear we could get you organised efficiently. Have a great time in Africa :)

Posted 10 years ago

“Kelsey was my go-to girl but everyone at Tourradar was SO accommodating and helpful. I cannot say enough good things about your company. You truly made everything a breeze and Kelsey was so patient with me while booking. She was incredibly helpful as well and so kind at the same time. I will 100% be booking through Tourradar again. You rock!!”

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Posted 10 years ago

Thanks so much Sara. We have to agree with you - Kelsey is fantastic at what she does. We look forward to helping you out on your next trip!

Posted 10 years ago

“The customer service staff at TourRadar went above and beyond my expectations when it came to helping me figure out my tour and then booking it. They made phone calls directly to the company I was looking to book my tour with to get the answers to all of my questions directly from the source. Believe me when I say, I had a ton of questions. They truly had my best interests in mind and I would absolutely recommend booking any tour through them. Special thank you to Madelyn and Jillian for all of their help, patience and dedication! They made what could have been a very frustrating and confusing situation so much easier. One of the best customer service experiences I have ever had! :)”

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Posted 10 years ago

Justine we're thrilled to hear all your positive feedback, it means a lot to our team. Thank you so much and we hope you have an amazing trip!

Posted 10 years ago

“Bought a minivan trip and I need to get my voucher released....tried calling number listed on website. Got recording that wasn't as professional as I expected . Left 2 messages and so far no call back .”

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Posted 10 years ago

Hi Marjorie, we're sorry to hear your experience has not been top notch. Our customer support team is chasing your tour operator, Bamba Experience, now so they release your vouchers following the weekend break. Our team is on hand 24/7 to answer any calls and will be in touch shortly to ensure you are 100% satisfied and have all the documents you need.

Posted 10 years ago

“Asked a few questions and they wrote back really quickly with the answers. Very efficient service”

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Posted 10 years ago

“The entire process was very easy. I found a tour that worked for my time frame and budget, got a couple friends to join me and presto. I called a couple times to ask my questions and get some clarification. Each time the staff was knowledgable, friendly and prompt. It was easy to save money with the promo codes and now I have travel credits which I intend on using. Very pleased over all and excited to see how the tour stands up.”

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Posted 10 years ago

Thanks for the lovely feedback Madison, we look forward to helping you use those travel credits to enjoy your next adventure!

Posted 10 years ago

“Thoughtful ! Resourceful ! Passionate & proactive staff members.. due to time zone complications .. Me and my girlfriend missed the 5 pm (Eastern) deadline.. the tour guide went above and beyond to individualize an extension to book the trip which turned sad faces into million dollar smiles.. Impeccable service. Part one”

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Posted 10 years ago

TourRadar is rated 4.5 based on 6,813 reviews