TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,877 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

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4.5

Based on 6,877 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

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“Customer service were available and could answer my questions efficiently and quickly. They were able to provide feedback within a few hours and make reservation within 24 hrs. I am happy with the service.”

Helpful Report

Posted 10 years ago

Hey Paula, thank you for your kind words, we're thrilled to hear that you enjoyed your booking experience and look forward to assisting in your holiday planning. Kind Regards Carly

Posted 10 years ago

“Great Job! I like their service!”

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Posted 10 years ago

Thank you so much! We like your style and appreciate your lovely feedback :) Thanks Carly

Posted 10 years ago

“I found help with online booking and advice on holiday choice very helpful”

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Posted 10 years ago

Thank you Linda! We're always glad to hear about a positive experience in booking your trip. Appreciate you taking the time to leave a review. Thanks Carly

Posted 10 years ago

“I am rather concerned that as yet I have had no information sent to me regarding hotels and meeting places from the Company conducting the tour that I have paid the deposit for. Please let me know when I can expect to hear from them. Later report. I received a phone call within a very short time with answers to my queries. I commend Touradar for their prompt action which set my mind at rest.”

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Posted 10 years ago

Hi Shirley We can see that Kelly has spoken to you and advised that all travel docs and detailed information is released 4-6 weeks prior to departure. I do hope this has answered your questions and concerns and if you need anything else at all we are available via phone or your booking conversation to clarify. Kind Regards Carly

Posted 10 years ago

“Very helpful in answering my questions about the tour.”

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Posted 10 years ago

“Tour radar response fast and provide all the useful detail”

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Posted 10 years ago

“I was lucky enough to win a credit on a tour through one of TourRadar's facebook caption this promos. When I won, I did a little happy dance, immediately followed by the dread of, "oh I wonder if this is one of those things where they make it so hard to claim the prize that they don't have to fork it out" Well I couldn't have been further fro the truth, Carla emailed me straight away saying to have a look and let her know when I wanted to book and they'd apply the credit. And just like that (well once I got some more leave from work!) They sent the link with credit applied. Just so easy! You can tell you're dealing with real people not computers or mass trained mindless customer service reps.”

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Posted 10 years ago

Nicole, you are a delight. Our (very real!) support team were so thrilled to read your lovely review and very glad we were able to help you book your dream trip. Thank you for sharing your experience and we hope you have a lovely trip! Kind Regards Carly

Posted 10 years ago

“On June 1st, I asked a simple question: I would like to book one night at Hotel Maamoura. for June 21 Can you provide me with an address? I will forego the transit. $39 seems a bit much for Morocco. Thanks I still haven't receive a response.”

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Posted 10 years ago

Hey Todd, thanks for letting us know about the lag in response time. That's well below our regular service levels! I can see one of our team replied to you with the name of the hotel on 1st of June, but we are contacting you now to provide the exact address and answer any other questions you may have about the trip. Kind regards Carly

Posted 10 years ago

“Got a question? Not a problem cos someone is available to talk to 24/7.”

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Posted 10 years ago

“I was initially worried about booking through Tour Radar as opposed to Gadventures, the actual tour company I am travelling with, but due to Tour Radar's excellent specials I proceeded to book with them! I am so glad I did! They have made booking a breeze! I have booked both my tours through them and their customer service has been outstanding. I have had many queries and they reply to these within half an hour maximum no matter what time of day it is! I accidentally booked my second tour under my nickname instead of the name on my passport and after submitting this booking I immidiatelt got a phone call from Tour Radar, confirming that they could change this and put the name which is on my passport so that the booking could go through. I have had to add pre and post accommodation onto tours and staff have done this easily. They confirmed which hire I'd be staying at and the rate and then let me know they would get in touch with the tour company for confirmation. They always got back to me within 5 minutes to confirm that this was a go a head. I am extremely impressed and wouldn't use another service again!”

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Posted 10 years ago

Madeleine you have made our day with this lovely review, thank you so much! Our team are pretty swift ninjas in their response time and it's fantastic to hear how much you enjoyed it. We really look forward to helping you out with all your future travels :) Thanks Carly

Posted 10 years ago

“Each member in the team is very helpful, quick and concern about any question been sent to the team....I am so happy.”

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Posted 10 years ago

Ferial, your kind words make US so happy! Thank you for the fantastic feedback and we hope we can continue to make your booking experience a happy one :) Kind Regards Carly

Posted 10 years ago

“Tour radar"s customer are very kindly and given a good respond to answer my question”

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Posted 10 years ago

Thank you Eva for such lovely feedback, we really appreciate it and will be sure to pass it along to the team! Kind Regards Carly

Posted 10 years ago

“So far so good Thanks”

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Posted 10 years ago

Thank you Ernest, we'll be sure to keep up the high quality service for you so the whole experience is top notch! Appreciate you taking the time to provide your kind feedback. Thanks Carly

Posted 10 years ago

“I received slot for the money. Too many hours Ina bus. Especially 2 days Also let us out for 1 1/2 hrs in a town on a Sunday right after we had breakfast that was closed except for coffee. Shops and restaurants”

Helpful Report

Posted 10 years ago

Hi Linda I'm sorry to hear your tour experience was not as you expected, did you speak to your tour leader directly or contact the tour operator regarding your feedback? As the booking site we unfortunately cannot control your experience while on tour, however we will always do everything we can to support you throughout the booking process and after the trip. If you would like to lodge a formal complaint about your tour we will be happy to speak to your tour operator on your behalf regarding your concerns. One of our agents will be in touch via your booking conversation to assist with this! Kind Regards Carly

Posted 10 years ago

“Customer service handle my tour really well. They did not get the selected dates i requested, but was helpful on getting dates around the date i requested or near it. Price of the trip was very well reasonable pricing compared to the tour provider site.”

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Posted 10 years ago

Thank you for the lovely feedback Suraj, I'm glad we were able to exceed your expectations in regards to pricing and hope you will have a fantastic trip!

Posted 10 years ago

“very helpful with all questions asked and getting back to me with information was very fast”

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Posted 10 years ago

Thank you Kasia, we're pleased you enjoyed your experience!

Posted 10 years ago

“I have not go to the trip yet. But the booking service is very good.”

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Posted 10 years ago

Thank you Melinda, we're thrilled to hear you enjoyed booking through us and appreciate your saying so!

Posted 10 years ago

“Great service, prompt and friendly.”

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Posted 10 years ago

Thank you Evelyn, we're pleased we could help!

Posted 10 years ago

“The organisation took my two payments but then sent multiple emails saying the payments hadn't been received. I sent them emails each time clarifying that the payments had indeed been made and had left my account but they then proceeded to cancel my trip. They showed a lack of interest and care and it is very disappointing.”

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Posted 10 years ago

Hi Coilete It was a pleasure to speak with you today - I'm glad we were able to resolve the confusion over payments and that you are excited for your upcoming trip! As discussed, it seems you were in contact with Expat Explore directly which may have caused the mix-up on your booking, but I can assure you your booking through TourRadar is 100% confirmed and you will have an incredible trip. Thank you for taking the time to speak with us and we're glad to have you as a happy customer. Kind Regards TourRadar

Posted 10 years ago

“The girls are extremely helpful and very quick and responding and resolving queries. Brilliant customer service!”

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Posted 10 years ago

Oh Joanne, we're blushing over here! Thank you for such kind words, we think our team are extremely awesome too and we'll be sure to pass along your fantastic support. Thanks Carly

Posted 10 years ago

TourRadar is rated 4.5 based on 6,877 reviews