TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,749 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,749 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Quite easy to book and have an option to pay in instalments which is handy. Only question remains is whether the companies I’ve booked with are reputable and I get travel docs”

Helpful Report

Posted 5 years ago

Hi Mary, Thank you kindly for your review. We are so glad to hear you have taken advantage of the ability to pay by installments when booking with us. As the largest online marketplace for multi-day tours, we truly believe travelling is for everyone and want to do everything we can to keep things simple and provide as many payment options as possible to our customers. Travel documents usually get issued after final payment has been taken, approximately 2 weeks to departure. We have no doubt that you'll have a wonderful time on tour with your operator. Should you have any questions or concerns about anything at all, feel free to ring or chat us at any time. Our friendly customer support team is available to assist you 24/7! Kind regards, The TourRadar Team

Posted 5 years ago

“I checked the tour schedule via Tourradar, which was very smonnth.”

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Posted 5 years ago

“Nothing special, everything seemed to be clear. Our decision was based on the positive reviews.”

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Posted 5 years ago

“My booking experience was good. TourRadar was quick to respond to all my questions and if the didn't know the passed on my message to the tour company. However I got a little bit overwhelmed with the amount of tours on offer and at times became lost in it all with what your offered what. All in all plesent experience so far.”

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Posted 5 years ago

Hi Stacee, Thank you so much for your review! When you perform a search on TourRadar's front page, you are provided you with 10 filters which can be very helpful in narrowing down your search results. Of course, with 40,000+ tour listings across 2,500+ operators on TourRadar, we can certainly understand that even applying multiple filters can generate a very long list of tours. If there is ever any doubt about tours that may appear similar, or if you need suggestions or information to figure out what best suits your travel needs, please do not hesitate to get in touch with our Customer Support team. We are available via phone and live chat 24/7 and would be more than happy to help. Kind regards, The TourRadar Team

Posted 5 years ago

“Booking was OK except when it got to the sections where I had to put my daughter's info in which kept changing my responses which I found maddening. It kept saying put in the correct format and then changing the answers! Maybe it was just a glitch.”

Helpful Report

Posted 5 years ago

Hi Connie, Thank you for taking the time to provide your feedback! We apologise for the inconvenience you encountered when inputting your daughter's details. We investigated the issue and found out that it is indeed a glitch. Our technical team is currently working on fixing it, so it will not affect your future bookings. We would like to thank you very much for bringing this to our attention, as we are constantly working on driving improvements to the platform. Moreover, should you need any assistance at any point in time, note that our team of Travel Experts is available 24/7 via phone and live chat. We will be in touch with you directly via your booking page to provide further assistance. Kind Regards, The TourRadar Team.

Posted 5 years ago

“Easy to use user friendly for people like me who are not very computer savvy. Customer service was also good will use again”

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Posted 5 years ago

“straight-forward, easy booking process.”

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Posted 5 years ago

“Easy to book”

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Posted 5 years ago

“Fast professional booking service”

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Posted 5 years ago

“Excellent as able to get information 24/7. If all tours can be confirmed straight away that would make tour radar even better.”

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Posted 5 years ago

“The experience was good in booking the tour.”

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Posted 5 years ago

“I found booking with TourRadar hassle free and uncomplicated.”

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Posted 5 years ago

“It was simple, everything was explained thoroughly and overall great service!”

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Posted 5 years ago

“Practical to have all offers but not enough support to choose (advisors/ filters/ reviews). Easy way to communicate and very nice platform, however the link between before and after the booking is not smooth enough.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your feedback! It's great to hear you find our platform easy to use and that we present effective and easy ways to communicate. We're always keen to hear from our customers, as your feedback is vital to our constant improvement. We'll be in touch with you directly to gather some more detail about your booking experience, at a time that is convenient for you. Thanks again and Happy Travels! The TourRadar Team

Posted 5 years ago

“Easy to make booking”

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Posted 5 years ago

“Representatives were easy to speak with and willing to help and get further information from the host company to answer all the questions. I would continue to use this company for future travel enquries and bookings.”

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Posted 5 years ago

“Very professional people. They answered my requests appropriately and quickly.”

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Posted 5 years ago

“Easy to book, but the email that was sent to me indicated that the deposit of $110 had NOT been accounted for...thus leading me to think that there was a problem. This necessitated a phone call by me to confirm that everything was OK, and that there wasn't a problem with my card or any other issue. The representative advised me that that the payment was pending and that I would be getting a confirmation of receipt of the deposit email soon....which happened within a couple of hours.”

Helpful Report

Posted 5 years ago

Hi there Rose, Thank you for taking the time to leave your review. We have had a look at your booking and can see it was confirmed as per the usual process, without any hiccups. We are glad one of our agents was able to provide clarification that your deposit was still pending authorisation whilst we worked to confirm your booking, as well as assurance that everything was moving along just fine. We are also glad that you found it easy to book with us - That's what we like to hear! Thank you so much for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

“Michael assisted me and ably got me through the booking process”

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Posted 5 years ago

“Booking was easy- help team was very responsive and provided excellent detailed answers. The only drawback by phone or instant chat was when we asked them to compare tour options for tours from different local companies or providers- it would be great to put together a list of parameters (duration of tour, accommodations, group size limit, transport vehicles, AC or not, breakfasts, lunches, dinners, etc) and to have these fields populated when clients want to compare options”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,749 reviews