TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,797 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,797 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It was simple, everything was explained thoroughly and overall great service!”

Helpful Report

Posted 6 years ago

“Practical to have all offers but not enough support to choose (advisors/ filters/ reviews). Easy way to communicate and very nice platform, however the link between before and after the booking is not smooth enough.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for your feedback! It's great to hear you find our platform easy to use and that we present effective and easy ways to communicate. We're always keen to hear from our customers, as your feedback is vital to our constant improvement. We'll be in touch with you directly to gather some more detail about your booking experience, at a time that is convenient for you. Thanks again and Happy Travels! The TourRadar Team

Posted 6 years ago

“Easy to make booking”

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Posted 6 years ago

“Representatives were easy to speak with and willing to help and get further information from the host company to answer all the questions. I would continue to use this company for future travel enquries and bookings.”

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Posted 6 years ago

“Very professional people. They answered my requests appropriately and quickly.”

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Posted 6 years ago

“Easy to book, but the email that was sent to me indicated that the deposit of $110 had NOT been accounted for...thus leading me to think that there was a problem. This necessitated a phone call by me to confirm that everything was OK, and that there wasn't a problem with my card or any other issue. The representative advised me that that the payment was pending and that I would be getting a confirmation of receipt of the deposit email soon....which happened within a couple of hours.”

Helpful Report

Posted 6 years ago

Hi there Rose, Thank you for taking the time to leave your review. We have had a look at your booking and can see it was confirmed as per the usual process, without any hiccups. We are glad one of our agents was able to provide clarification that your deposit was still pending authorisation whilst we worked to confirm your booking, as well as assurance that everything was moving along just fine. We are also glad that you found it easy to book with us - That's what we like to hear! Thank you so much for choosing TourRadar. Kind regards, The TourRadar Team

Posted 6 years ago

“Michael assisted me and ably got me through the booking process”

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Posted 6 years ago

“Booking was easy- help team was very responsive and provided excellent detailed answers. The only drawback by phone or instant chat was when we asked them to compare tour options for tours from different local companies or providers- it would be great to put together a list of parameters (duration of tour, accommodations, group size limit, transport vehicles, AC or not, breakfasts, lunches, dinners, etc) and to have these fields populated when clients want to compare options”

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Posted 6 years ago

“Anthony was extremely helpful in assisting me with my reservations over the phone. He was extremely friendly, efficient and friendly. The online application didn't provide an option for single supplement lodging. The friend referral discount program could be more prominently displayed.”

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Posted 6 years ago

“English is not my first language but even so making this touradar booking was very easy”

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Posted 6 years ago

“Easy booking, quick response to any questions prior to making final selections. Once you've booked, you receive continually progress updates and reminder to complete all necessary paperwork. Can wait for my tour to begin!!!”

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Posted 6 years ago

“Good oooooo”

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Posted 6 years ago

“Not able to have my first choice of tours but helpful with my second choice. Good communication and extremely helpful with my phonecall to their office.”

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Posted 6 years ago

“prompt response to the enquires and good payment options”

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Posted 6 years ago

“They don't read previous correspondence well. Actual booking online very easy after they set up the link.”

Helpful Report

Posted 6 years ago

Hello there, Thank you for your feedback. We're sorry to hear there seems to have been some wires crossed. We'll be in touch with you directly as a matter of priority to ensure any confusion is cleared up! Best Regards, The TourRadar Team

Posted 6 years ago

“No dramas with booking experience, I'm still waiting for the booking to be confirmed by the actual tour company though which means I can't book flights/rest of the trip yet. Hopefully they won't take too long to confirm.”

Helpful Report

Posted 6 years ago

Hey Melinda, Thank you very much for taking the time to leave a review. We are very glad to hear that you did not encounter any dramas during your booking experience. Drama free bookings are exactly what we aim for here at TourRadar! In the short time since your review was left, the tour operator has confirmed your booking. We are sure that you will have a great time while on tour and please let us know if you would like any further information or have any questions! Our Customer Support team is here and ready to assist you 24/7, via phone, email and live chat. Kind Regards, The TourRadar Team

Posted 6 years ago

“Take to long to answer any questions”

Helpful Report

Posted 6 years ago

Hello Susana, Thank you for your feedback. Looking at your booking communication, we can see there has definitely been a little confusion! We have reached out to both you and your tour operator directly to assist with your booking. As your booking agent, we are available for you 24/7 by phone or online chat if you need to get in touch for any urgent matters. We have no doubt you'll have a wonderful trip! The TourRadar Team

Posted 6 years ago

“There was a problem in that when I booked a tour, I was not given confirmation for a day or so. Then the tour was full, so I had to cancel the flight I had booked. I booked another tour, and TourRadar was good enough to pay my flight cancellation fee. It would be helpful if they could confirm tours more quickly though. I am looking forward to my tour of Norway.”

Helpful Report

Posted 6 years ago

Hi Norman, We thank you for your valued feedback, however, we regret to hear that you were unable to secure a spot on your desired date and had to cancel your flights. When spaces on tours are limited, a booking will go on-request with the operator before we can officially confirm your spaces. At the time of making an on-request booking, each customer will receive a notification on their screen stating ‘Awaiting Confirmation’ meaning the spaces are yet to be confirmed. We do sincerely regret to hear that you had booked flights and then had to cancel when the operator confirmed there was only one space remaining. However, when any booking is awaiting confirmation, we do recommend not to book flights until the place on this tour is fully confirmed. Having looked into your file, we can see that the operator did reach out with an alternative option for you and are glad to see that this new date has since been confirmed! In light of this, we will have a member of our customer support team reach out personally to ensure you are all prepared for this exciting new adventure! Kind Regards, The TourRadar Team

Posted 6 years ago

“I have not taken the trip yet, but booking the tour was quick and easy. I got my questions answered timely so I could decide and pay for the tour.”

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Posted 6 years ago

“Easy and quick.”

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Posted 6 years ago

TourRadar is rated 4.5 based on 6,797 reviews