TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,797 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,797 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolutely fantastic company to deal with. Super helpful, friendly, reliable and organized. We had 22 days in India and our wonderful agent Sanjeev organized everything for us and made our journey really special. We highly recommend this company!”

Helpful Report

Posted 6 years ago

Hi Jacqui and Kelsi, Thank you for your positive review! We truly appreciate the feedback. We pride ourselves on sending passengers on life-enriching travel experiences. We are so glad to hear you enjoyed the fantastic tour and our booking system. Thank you for choosing TourRadar and we hope to assist you with your future travel plans! Best regards, The TourRadar Team

Posted 6 years ago

“Made it easy to compare lots of tours. Only negative was that once I booked the tour company replied that there was a surcharge for the date I selected, increasing the price about 10%.”

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Posted 6 years ago

“Very easy to book a tour here and always have good deals, thank you.”

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Posted 6 years ago

“The online experience was fine, but I needed some additional information, and called the number given on the website. The person was polite and friendly, but clearly not knowledgeable about what I was asking. My questions were not addressed, which creates uncertainty and makes planning for my trip a bit stressful. The next question about recommending the service to a friend is hard to answer. My plans are incomplete and the trip has not yet happened. If the question is just about finding options and booking online, I would give it a 10.”

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Posted 6 years ago

“The booking process it’s very simple I feel that is me, when something fails because of my limited English language”

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Posted 6 years ago

“Fast,Simple,Complete”

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Posted 6 years ago

“SO many trip options for every traveler and for every time frame! It was a little cumbersome to keep having to press “see more” to extend the page and see next options. If I clicked wrong it would reload the whole page and would have to reclick over and over again. Aside from this I did get online help, super easy, booking also easy!”

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Posted 6 years ago

Hi there, Thanks for your feedback! We certainly do offer a huge range of tours to choose from! By using the filters to narrow your results, you can quickly reduce your search results to a more manageable list of options. You can also then use the wishlist function to compile a shortlist of your favourites before making your final choice. Thanks for choosing TourRadar and for taking the time to share your booking experience! The TourRadar Team

Posted 6 years ago

“The sale price should be reflected immediately, when one clicks to reserve a tour. There were a few hours where the original tour price--not sale price--was used to calculate what I 'owed' after paying the deposit. This caused me needless concern. It was resolved very well within a day or less. You ideally want people to trust that all is as advertised immediately upon booking! If the sale price is marketed at your site, it should be listed immediately when one books. Thanks for your consideration. All is well, and I look forward to a very meaningful, enjoyable trip with my elderly father!”

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Posted 6 years ago

Hello Barbara, Thanks for your feedback. We can see the price of your tour remained unchanged from the moment you booked so perhaps the issue is simply confusion surrounding the way the pricing breakdown is displayed. We'll see what we can do to make things even clearer moving forward. Thanks for taking the time to share your feedback. Happy Travels, The TourRadar Team

Posted 6 years ago

“Fast on-line booking process.”

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Posted 6 years ago

“All went v smoothly.”

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Posted 6 years ago

“It was relatively easy to book my trip online with Tour Radar apart from choosing the room type as it kept saying I had to name a second person even though I was traveling solo. Every time I called to speak to a person at Tour Radar, they were so helpful, patient and followed up readily and efficiently. The information emailed out was clear and well organised. I felt confident and well informed booking via Tour Radar. Thank you.”

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Posted 6 years ago

Hi there, Thank you for taking the time to review TourRadar! We are glad you enjoyed speaking with our travel experts and navigating on our website. Our team is always happy to help. Regarding the rooming options on the booking page: some tours indeed have a mandatory single supplement, which means that solo travellers will need to pay for this supplement to join the tour. That can be due to the travel style of this operator, or simply the fact that they often have a group big enough to successfully pair solo travellers in a twin room with another traveller. For those cases, the double room is only available for two people travelling together. We remain available should you have any question or concerns - our team is online 24/7! Kind Regards, The TourRadar team

Posted 6 years ago

“I was happy with the booking experience.”

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Posted 6 years ago

“I have used Tourradar before and I was happy with the tour in 2017. I had no hesitation going back. I did have a booking disagreement which they prompt resolved and corrected on site. - i think it is important to mention that. Still have more holidays tours to book. PS - I love sharing room with stranger, It makes holiday fun. Why not have an extra box to tick, ask if available I am prepared to share room.? So if 2 same sex tick box, refund extra payment. If not company lost nothing”

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Posted 6 years ago

Hello Huguette, Thank you for your review. We are delighted to hear that the tour operator has been prompt in clarifying any issues you had upon booking and appreciate you taking the time to provide some input on your booking experience. We likewise see the importance of recognizing travellers' preferences upon booking and are appreciative of the feedback you have provided. Kind Regards, The TourRadar Team

Posted 6 years ago

“We knew in advance what we wanted, so it was possible to do everything on line. I still have a few questions - I hope they can be resolved later - but so far, so good”

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Posted 6 years ago

“Website problems editing personal info, phone interactions very good.”

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Posted 6 years ago

Hello there Cynthia, Thank you for your review. We're sorry to hear you're having troubles with editing your traveller information. We will have one of our friendly agents reach out to you to see how we can help. We look forward to speaking with you! Kind regards, The TourRadar Team

Posted 6 years ago

“Easy booking, it would have been helpful if I had know what information was going to be asked before I started the process of booking, i.e. birthdays. I was booking for six and made several phone calls during the process. Once I found the "right" tour, I had a little difficulty finding it again. Other than that booking was easy.”

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Posted 6 years ago

Hi there, We thank you for your feedback, and we are happy that you found the booking process easy! Before placing a booking, our customers can simply click through to the Book Now page at no obligation, and the required booking information is displayed here. In order to easily locate your perfect tour later on, the Email Icon on the top-right of the page will enable you to send a link for future browsing. Once a booking is placed, we set up a personalized booking platform for our customers, which contains all of the details of your tour, including an easy-view link. This platform is accessible through our confirmation email, or in the ‘My Tours’ section of your TourRadar account. At TourRadar we will always endeavor to make the booking process as smooth as possible and value any feedback we receive. We are glad that despite a couple of minor pre-booking concerns, you were able to successfully book your group on a wonderful new adventure! Best Regards, The TourRadar Team

Posted 6 years ago

“Good but it would be useful to have a flag that comes up before booking and paying that there are not currently enough people for the tour to run. I paid and then it was immediately declined which then meant going through a refund process that slowed down the ability to find and book another tour”

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Posted 6 years ago

Hi Christeen, We thank you for your feedback about a good booking experience but regret to hear that you were unable to secure a spot on your desired tour. At TourRadar we will always endeavor to make the booking process as smooth as possible and value any feedback we receive in order to perfect this. Some tour operators do have a minimum numbers requirement and it was unfortunate that the date you requested had not met this. Looking at your file we can see this booking was never fully confirmed and your funds were pre-authorised but never taken by TourRadar. This means there was a temporary hold put on the funds with your payment provider. As soon as your tour request was declined, the hold placed on these funds were automatically voided with the bank. We understand that waiting for pre-authorized funds to return to your card can be time-consuming and would like to advise that during this pending process we can easily transfer these funds to another tour of your choice if ever required. With all this said, we are very glad to see you were able to successfully book an alternative tour for your chosen date, and you are all set for your next amazing touring experience! Best Regards, The TourRadar Team

Posted 6 years ago

“fine - waiting confirmation”

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Posted 6 years ago

“The ability to contact local tour agents (prior to actual booking) on details of the tour is invaluable.”

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Posted 6 years ago

“Easy booking”

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Posted 6 years ago

TourRadar is rated 4.5 based on 6,797 reviews