TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,877 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,877 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Service with TourRadar has always been good”

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Posted 6 years ago

“Booking was good but I am confused as to whether i communicate with Tourradar or Explore concerning my set 5 bus tour in Malta. Also i would frefer emails to the chat site”

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Posted 6 years ago

Hi there Tony, Thank you for taking the time to provide us with this feedback! To keep it simple, TourRadar is your booking agent and Explore is your tour operator. This means TourRadar handles all aspects of your booking (payment, travel credits, general travel questions, etc.) whilst Explore will have all the specific answers about your itinerary and tour logistics since they arrange all services and operate the tour itself. Were you aware that all messages from the operator on your personal booking conversation page also get sent to your email inbox? You can reply directly to these emails, although we always recommend directly messaging your operator via the website, on your booking page, for the fastest response. We hope that helps! Best regards, The TourRadar Team

Posted 6 years ago

“It was very confusing while booking as I was told I had to pay on full straight away but after the confirmation came through they said it was due in 4 months. The message system was very slow and I wasn't able to get a straight answer until I called and asked. But the lady I spoke to on the phone was very understanding and able to help very quickly this made up for the lack of customer service to begin with.”

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Posted 6 years ago

Hi there Elizabeth, Thank you for taking the time to leave a review of your booking experience! We are so sorry for the miscommunication surrounding the final payment due date but we are also glad to know that one of our agents was able to assist you when you called in. We will follow up with you directly via your booking page to better understand your comment about the messaging system and to ensure all details of your booking are 100% clear. Until then, please do give us a call if there is anything else we can assist you with. Best regards, The TourRadar Team

Posted 6 years ago

“It was easy to book with TourRadar. Being able to hold a spot for 48 hours was a bonus for me while I checked with my fellow travellers. The website is easy to navigate too.”

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Posted 6 years ago

“User friendly and speedy”

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Posted 6 years ago

“On line, fairly easy to book”

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Posted 6 years ago

“It is easy to understand the itinerary. If you have any questions , the services' response is quickly . The booking experience is good for me.”

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Posted 6 years ago

“What's to tell? i booked online”

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Posted 6 years ago

“Jesse was very helpful & worked with me to put a 48 hour HOLD on a cruise I wanted to take with a friend, so that I could discuss it with her. However, when I was ready to book it, it took three hours ... the whole booking had to be split in two so that my friend & I could pay our separate shares &it could only be done at HQ; I could not do it online. Then he needed us on a conference call but I don't know how to set that up so I asked him to do so & he was tied up with another traveler. It was getting down to the wire when another associate, Bek, finally called & we were able to get everything finalized.”

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Posted 6 years ago

“All the booking was great. Sure wish the singles add on was not so much. Many singles travel and more companies need to help it not cost so much more. In saying that I do look forward to my trip.”

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Posted 6 years ago

Hi there Catherine, Thank you so much for taking the time to leave your feedback. We completely understand that single supplements can be really high for certain tours, and just looking at this total cost can be overwhelming! We always highly encourage travellers to break the price down as it helps put things into perspective. If you consider that $800 across 10 nights is actually just $80 per night in a 3-star hotel, for example, then it doesn't seem like so much after all as this can be considered somewhat of a standard pricing. We hope that helps and look forward to sending you on an amazing once-in-a-lifetime adventure! Best regards, The TourRadar Team

Posted 6 years ago

“Once you have done the booking it is important to remember to contact your bank/insurance & register your trip so you can provide the necessary Insurance & Passport information. The process was very clear & easy to follow.”

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Posted 6 years ago

“We had no problems. Everything was clear and easy to deal with.”

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Posted 6 years ago

“went well..professional and easy”

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Posted 6 years ago

“All good communication. The only problem is that we arrive early and it has not been confirmed as such.”

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Posted 6 years ago

“Very happy so far looked at lots of ways of booking a trip to India and TourRadar are very good and helpful it's a trip we have always wanted to do and they have been very helpful just hope the trip is as good as they have been.”

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Posted 6 years ago

“I've used Tour Radar previously and all went smoothly with my booking experience”

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Posted 6 years ago

“Tour radar and their affiliates have communicated very well with us as we researched the trip we chose. Although we haven't gone on the trip yet, we have confidence it will be a nice experience.”

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Posted 6 years ago

“The staff were very friendly and knowledgeable”

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Posted 6 years ago

“Easy and simple to do. Took a lot longer to decide which trip to take. Booking was a breeze.”

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Posted 6 years ago

“Easy booking process. I was even able to get the additional Boxing Day discount through a new booking. No troubles. The only concern I had before taking the tour, which is still 8 months away is on the itinerary the last day said returned to the hotel at 17:00 hr. I thought we may be staying overnight fo a next day flight. That was not the case when I called TourRadar. Of course there are no flights for me after that time, so I would need to stay that night. The itinerary should have said “Hotel stay optional” so that I wasn’t confused. I did mention that to staff to communicate upward. Great price for the event of 8 days.”

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Posted 6 years ago

Hi there Ronald, Thank you for taking the time to review your booking experience! We have had a look at your booking and can totally understand, from your point of view, how it seems that the hotel should be included on your last day. Tour services generally come to an end with breakfast on the last day, but we can see that your tour does not end until 5 PM on the last day. Whilst a number of passengers will be looking to book flights out that very night, some passengers may choose to stay in the destination for longer or arrange onward travel via bus or overnight train. Not having the hotel included on the last night not only keeps the tour cost down, it allows all travellers the flexibility to make onward travel arrangements as they see fit. If you are unable to find a flight for same-day departure and require additional accommodation, we would be more than happy to assist you in booking this in - Just let us know! In the meantime, we will be passing on your valuable feedback to your tour operator so that they can consider how to make this information more clear to future passengers. We are so happy to hear that the booking process was easy for you and thank you for choosing TourRadar for your touring needs. Best regards, The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,877 reviews