TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,749 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,749 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Prompt services and the staff are helpful.”

Helpful Report

Posted 5 years ago

“Responsive to questions. Agent took a while to respond but TourRadar kept us informed”

Helpful Report

Posted 5 years ago

Hi there Derek, Thank you for your review! Here at TourRadar, we always make it our priority to keep the traveller informed, even when they may be delays in getting the answers you need from the tour operator. Whilst we are open 24/7, the operators we work with have their local business hours which can sometimes cause delays. We are glad you are having a positive experience with us and remain at your service 24/7! Best regards, The TourRadar Team

Posted 5 years ago

“I'm 'technologically challenged' so I had a bit of a learning curve. I was having some difficulty this morning (12/27) trying to make sense of the material that I had received. So I asked for some help and was glad to find out that it wasn't just my technological ineptitude. TourRadar had forgotten to send the Vouchers! When the Vouchers arrived everything began to make sense.”

Helpful Report

Posted 5 years ago

Hi Peter, Thanks for your review - We are very glad to hear that you now have your vouchers and the information contained within them is helpful! Normally, vouchers must be manually generated by your tour operator and do not get sent until approximately 2-3 weeks prior to departure. Vouchers are withheld until closer to departure in case of any last-minute changes to your accommodation or itinerary. Depending on when you book, this means it could be months until you receive your vouchers. Your operator, however, was able to provide your voucher shortly after your booking was confirmed as you are just a few weeks from departing. Should you need anything else from now until you leave for your trip, please do not hesitate to let us or your operator know; we are available 24/7 and always happy to help! Thank you so much for choosing TourRadar. Happy travels, The TourRadar Team

Posted 5 years ago

“Our booking went smoothly. Had to be informed of a change in dates and it was handled guickly .”

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Posted 5 years ago

“The booking process is simple. But yes there is always a but.. I wanted to see if si gle supplment was available and how much it would cost. Sometimes I had to start the booking process to get the information, I also had to message some tour operators for the details as they were not on the booking page. Once you have entered into the booking process even though just out on price discovery, you get bombarded with e-mails "are you still interested in xyz trip". More details upfront please”

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Posted 5 years ago

Hello Jeanette, Thank you for taking the time to leave a review of your booking experience. We are delighted to hear that the booking process has been simple! Concerning single supplement pricing, this is available in the 'Book Now' page for any selected departure date. While most tour operators are responsible for inputting this information, there are certain factors such as limited availability and approximate costs that directly influence whether the pricing is displayed on the 'Book Now' page. Generally speaking, tour operators who have mandatory single supplements will make it known in the ‘Book Now’ page whether there’s a cost for solo travellers. We regret to hear that you have been bombarded with emails from us as this was never our intention. As travellers may sometimes mistakenly navigate from their ‘Book Now’ page, this does provide them with the opportunity to pick up where they last left off before submitting their booking. If these emails are too frequent, please look at adjusting your email notification settings in your TourRadar account. Thank you for your continued support and have a wonderful day! Kind Regards, The TourRadar Team

Posted 5 years ago

“The customer service experience in the chat box than on the phone”

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Posted 5 years ago

“Quick to reply and very accommodating.”

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Posted 5 years ago

“Book a travel package is easy and confirm instantly.”

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Posted 5 years ago

“Booking online was a smooth process. All my questions were answered quickly. The itinerary was very detailed and the payment options made the process even better. As of now I am very happy with the process.”

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Posted 5 years ago

“I am a single traveller but am happy to share a room. Unfortunately I can not book my trip offering a share room unless I have that person lined up. This I have been hit with a whopping single supplement. As a single you are really punished when you travel. I am still offering to share with someone.but can’t put this up on the booking site.”

Helpful Report

Posted 5 years ago

Hi there Kimberley, Thank you for taking the time to leave us a review! As a marketplace for multi-day tours, the 2,500+ operators TourRadar works with all have different policies for single travellers. Some allow sharing and will pair up travellers, some don't allow sharing at all for various reasons, and a number of operators require a minimum of 2 passengers per booking. Based on whether or not you would like to share with another traveller or are a single traveller, we can usually find you a trip to suit. We had a look at your booking and can see that your operator does offer the option to pair travellers together on tour; however, the specific tour you chose has unique conditions due to a cruise extension. We will reach out to you via phone with further information about this look forward to speaking with you soon! Kind regards, The TourRadar Team

Posted 5 years ago

“Booking agent was knowledgeable, friendly and courteous...booking easily completed...”

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Posted 5 years ago

“Easy and quick experience.”

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Posted 5 years ago

“Your verbal explanation of the billing process helped. We hope to see it on the website in the future.”

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Posted 5 years ago

Hi Eugene, Thank you very much for taking the time to leave this review on the TourRadar platform. We would like to take the opportunity to advise where this information can be found by our travellers when booking. When you are placing your booking with TourRadar, the payment required will be specified at section four along with the terms and conditions. This section will always advise whether a deposit of full payment is required upfront. We certainly appreciate that this information could be displayed in a different way. We will be in contact to directly to discuss your feedback further. Thank you for choosing TourRadar and we look forward to sending you on a trip of a lifetime. Best Regards TourRadar Team

Posted 5 years ago

“There was a delay in communication with a little bit of misunderstanding but both TourRadar and local tour operator were able to address issues right away.”

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Posted 5 years ago

“I was so happy to find this site. I have booked my first over seas adventure and I'm counting down the days til I'm off to the UK. The site was super easy to navigate and use. I can't wait for more adventures in my future.”

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Posted 5 years ago

“It was easy to book online and TourRadar responded to my booking request very promptly”

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Posted 5 years ago

“The process was fairly straight forward all the way through to the card paying section. I had an issue with the booking of single person wishing to share where the booking site allowed me to select the option but in order to be approved I was told that Inkayni Peru tours only allowed the single room option.had to book the single room and at a considerably higher ccost than was shown on the original booking page.”

Helpful Report

Posted 5 years ago

Dear Paul, We thank you for your feedback and are very happy to hear you found the booking process easy! We do, however, regret to hear of your disappointment upon learning that there is a mandatory single supplement for the trip you booked. We highly value any customer feedback we receive in order to make the booking process as smooth as possible, and we will endeavor to work with the tour operator on making this mandatory single supplement more transparent. We are happy to know you have since successfully booked this amazing trip and are all set for the adventure of a lifetime! We thank you again and wish you happy travels, The TourRadar Team

Posted 5 years ago

“Great experience, Tour Radar were really responsive to any queries I had.”

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Posted 5 years ago

“Easy to navigate through the online booking. Telephone operators not very informative. Referred to an email chat with DOT travel. Got a quick responses.”

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Posted 5 years ago

Hi there, Thank you for your review of your experience with TourRadar! As the largest online marketplace for multi-day tours, we know that there will be times we may not have all the answers. When this happens, we will refer you directly to your operator to ensure you get the most accurate information possible, so that you can make the most informed decision. We are so glad to hear that your operator was quick to respond and can see that you have since booked your tour. Together with your operator, we endeavor to provide you with all the assistance you need to get prepared for the trip of a lifetime. Thank you for choosing TourRadar and Dot Travel! Kind regards, The TourRadar Team

Posted 5 years ago

“Straightforward, just follow each step.”

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Posted 5 years ago

Hi there, Thank you so much for your review - Straightforward is exactly what we aim for! We are so glad to know that you are finding it easy to use our website and book with us and look forward to continuing to make your experience as easy and as seamless as possible. Kind regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,749 reviews