TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,736 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,736 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It was very easy to find tours to where I wanted to go and when. Site was well organized. Not enough information about the tour. (May be the tour company’s fault.) There were some surprise charges when checking out that weren’t explained beforehand. Wish there were more tours to choose from.”

Helpful Report

Posted 5 years ago

Hi there! Thank you for your review. We're very glad our website was easy to navigate! The information and pricing surrounding each tour on the TourRadar website are provided by the tour operator, and with over 2500+ tours, pricing can vary greatly. However, an operator will list any additional extras on the booking page, where a traveller may view them before making a decision. Further to this, we're always looking to expand the 2500+ tours offered on our website and we value your feedback. Sometimes specific requirements may limit travellers' options, however, should you require assistance with the search, our 24/7 Customer Support team are always happy to help! We thank you for using TourRadar! Kindest Regards, The TourRadar Team

Posted 5 years ago

“a tad more elaboration should have been given on accommodations, for one misconstrues what to expect. This case is fine and will ride out the unknown.”

Helpful Report

Posted 5 years ago

Hi Aalex, We thank you for your feedback! The information regarding each tour on the TourRadar website is provided by the tour operator, and we'll endeavour to pass this feedback over to them. However, should a customer have any concerns or questions, with a 24/7 Customer Support team we're always on hand and happy to answer these! On the rare occasion we are unable to locate the answer, we collaborate with the tour operator to provide the information required. It seems since your booking was confirmed, your tour operator was able to provide more information about the accommodation, on your booking page. We're very happy you are in good hands and are no longer riding out the unknown. We wish you happy travels! Kindest Regards, The TourRadar Team

Posted 5 years ago

“The booking experience was very good. I found the waiting time for our travel applications to be confirmed a bit concerning because we had already booked our flights, however, apart from that everything went very smoothly.”

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Posted 5 years ago

Hi Mia, We thank you for your glowing feedback! We always suggest travelers wait until their booking is confirmed before purchasing flights, as confirmation can take between 2 - 4 business days. However, we're happy to see you received confirmation from the operator in less than 1 business day, which is amazing! We hope you're getting excited about your trip and thank you for booking with TourRadar! Happy Travels, The TourRadar Team

Posted 5 years ago

“Good service!! But I suggest that tourRadar should get the solo traveler's package. So i don't have to the whole room for myselves with almost double price on the top.”

Helpful Report

Posted 5 years ago

Hi Miao, Thank you so much for taking the time to provide your feedback! TourRadar works with over 2,500+ tour operators, all with different policies when it comes to solo travellers - Some will offer sharing with another traveller free of charge, whilst others, usually smaller local operators, will require you to pay a bit more to cover the costs of operating a tour for one person. As an online marketplace for multi-day tours, we do not have any influence over tour pricing set by tour operators for solo travellers; however, what we can do is point you in the right direction for choosing an operator that operates group tours and allows you to share a room with other travellers. We hope the above information is helpful and will follow up with you directly to clarify this. Best regards, The TourRadar Team

Posted 5 years ago

“Had no problems booking or receiving replies to my queries. May take a couple of days to receive a reply via email but also used a local phone number to contact the agency for any urgent quries.”

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Posted 5 years ago

“tour to Sahel to Cape town was fast with reservationist helping what to expect in finances and directions . can call any anytime. it was simple doing online.”

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Posted 5 years ago

“I asked a question about the booking in my personal space and an automatic message invited me to wait until the office of the tour operator will re-open after Christmas vacations (3 days later). When you have to book the flights, a day may make the difference.”

Helpful Report

Posted 5 years ago

Hi there Michela, Thank you for your review! We completely understand that awaiting tour confirmation can make travellers anxious and thank you for your patience through the Christmas period. We can see that your booking request was confirmed within 24 hours and hope that you have since made your flight arrangements accordingly. Best regards, The TourRadar Team

Posted 5 years ago

“They have the best offers for the best prices I have found. I just booked a tour for 2021 for Japan at half or more savings! We also are going on tours in Egypt and Israel this fall with reservations through this company. Their prices and services are wonderful.”

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Posted 5 years ago

“Good Experience!!”

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Posted 5 years ago

“Service with TourRadar has always been good”

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Posted 5 years ago

“Booking was good but I am confused as to whether i communicate with Tourradar or Explore concerning my set 5 bus tour in Malta. Also i would frefer emails to the chat site”

Helpful Report

Posted 5 years ago

Hi there Tony, Thank you for taking the time to provide us with this feedback! To keep it simple, TourRadar is your booking agent and Explore is your tour operator. This means TourRadar handles all aspects of your booking (payment, travel credits, general travel questions, etc.) whilst Explore will have all the specific answers about your itinerary and tour logistics since they arrange all services and operate the tour itself. Were you aware that all messages from the operator on your personal booking conversation page also get sent to your email inbox? You can reply directly to these emails, although we always recommend directly messaging your operator via the website, on your booking page, for the fastest response. We hope that helps! Best regards, The TourRadar Team

Posted 5 years ago

“It was very confusing while booking as I was told I had to pay on full straight away but after the confirmation came through they said it was due in 4 months. The message system was very slow and I wasn't able to get a straight answer until I called and asked. But the lady I spoke to on the phone was very understanding and able to help very quickly this made up for the lack of customer service to begin with.”

Helpful Report

Posted 5 years ago

Hi there Elizabeth, Thank you for taking the time to leave a review of your booking experience! We are so sorry for the miscommunication surrounding the final payment due date but we are also glad to know that one of our agents was able to assist you when you called in. We will follow up with you directly via your booking page to better understand your comment about the messaging system and to ensure all details of your booking are 100% clear. Until then, please do give us a call if there is anything else we can assist you with. Best regards, The TourRadar Team

Posted 5 years ago

“It was easy to book with TourRadar. Being able to hold a spot for 48 hours was a bonus for me while I checked with my fellow travellers. The website is easy to navigate too.”

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Posted 5 years ago

“User friendly and speedy”

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Posted 5 years ago

“On line, fairly easy to book”

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Posted 5 years ago

“It is easy to understand the itinerary. If you have any questions , the services' response is quickly . The booking experience is good for me.”

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Posted 5 years ago

“What's to tell? i booked online”

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Posted 5 years ago

“Jesse was very helpful & worked with me to put a 48 hour HOLD on a cruise I wanted to take with a friend, so that I could discuss it with her. However, when I was ready to book it, it took three hours ... the whole booking had to be split in two so that my friend & I could pay our separate shares &it could only be done at HQ; I could not do it online. Then he needed us on a conference call but I don't know how to set that up so I asked him to do so & he was tied up with another traveler. It was getting down to the wire when another associate, Bek, finally called & we were able to get everything finalized.”

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Posted 5 years ago

“All the booking was great. Sure wish the singles add on was not so much. Many singles travel and more companies need to help it not cost so much more. In saying that I do look forward to my trip.”

Helpful Report

Posted 5 years ago

Hi there Catherine, Thank you so much for taking the time to leave your feedback. We completely understand that single supplements can be really high for certain tours, and just looking at this total cost can be overwhelming! We always highly encourage travellers to break the price down as it helps put things into perspective. If you consider that $800 across 10 nights is actually just $80 per night in a 3-star hotel, for example, then it doesn't seem like so much after all as this can be considered somewhat of a standard pricing. We hope that helps and look forward to sending you on an amazing once-in-a-lifetime adventure! Best regards, The TourRadar Team

Posted 5 years ago

“Once you have done the booking it is important to remember to contact your bank/insurance & register your trip so you can provide the necessary Insurance & Passport information. The process was very clear & easy to follow.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,736 reviews