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TourRadar Reviews

4.6 Rating 6,690 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

4.6

Based on 6,690 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

TourRadar 5 star review on 17th May 2024

TourRadar 5 star review on 17th May 2024

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TourRadar 5 star review on 14th November 2023

TourRadar 5 star review on 14th November 2023

TourRadar 5 star review on 14th November 2023

54

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Booking was easy and got confirmation straight away. The operator also responded very quickly. The only issue was the deposit paid did not reflect in the voucher from the operator. May be it took time for Tour Radar to pass the deposit to the operator. Still waiting for more updated information from the operator.”

Posted 4 years ago

Hi there Mary, Thank you for your review - We are happy to know that you received instant confirmation and that the booking process was easy for you! You definitely do not need to be concerned about the deposit not having applied as it is a case of each tour operator noting information differently in their internal systems. The only invoice you have to worry about is the one from TourRadar, so rest assured you have a confirmed booking for which the deposit has been paid! We will follow up with you to make sure we address any further concerns you might have and look forward to speaking with you. Best regards, The TourRadar Team

Posted 4 years ago

“Easy booking experience.”

Posted 4 years ago

“We checked which tour we wanted and booked on-line. Our only query so far, we did with a phone call which promptly answered our question”

Posted 4 years ago

“The program is simple to use. My only problem was that I ended up with two responses from the same company and it was hard to delete the duplicate - I almost mistakenly deleted the one I was purchasing.”

Posted 4 years ago

Dear Susan, Thank you for your feedback and for taking the time to leave a review. We are glad you liked the simplicity of the booking process - we are working every day on making it easy for travellers to book life-enriching experiences! We are however sorry to hear about the confusion with duplicate enquiries. It is actually not possible to delete any enquiries, you will be able to find them all by logging in your TourRadar account. In case of any doubts, feel free to reach our team of Travel Experts. We are available 24/7 via phone and live chat, and always happy to help. We wish you an amazing time on your trip! Happy Travels, The TourRadar team

Posted 4 years ago

“Looking forward to a great cycling trip. Booked on the Tour Radar site. Website and support have been great”

Posted 4 years ago

“The tour booking itself went fine, and I received confirmation of the booking within a few hours. However two days after the confirmation, and after i already had paid a deposit, I was surprised to receive a further email asking me if I still wanted to book this tour.”

Posted 4 years ago

Hi Antonia, Thank you very much for your feedback! It's great to hear the booking process was smooth and your confirmation came quickly. In regards to the further email you received, we do apologize for any confusion this may have caused. We understand this was an automatic email sent in regard to the first inquiry you had set up for this tour. Our team have since closed this inquiry and you should now only receive emails in direct relation to your confirmed booking. We do hope you have a wonderful time on your tour and thank you for booking with TourRadar! Happy Travels, The TourRadar Team

Posted 4 years ago

“The site does have a wide variety of toursand a user friendly portal which enables one to choose a suitable tour. Will certainly visit for my next tour and recommend it to my friends. No complaints but constructive suggestions: Response Times to messages need to be improved. For an organisation that claims 24X7 service , delays of 4- 5 hours are a bit disconcerting. Repetitive clarifications are necessitated since different people attend to the messages . The last message is replied to but the ones which are pending before that one are left out . Confirmation of the tours can be quicker . Even after making payment , it takes a while to get confirmation . Thanks G Subramaniam”

Posted 4 years ago

Hey G Subramaniam Thank you very much for taking the time to leave a review and for leaving such great feedback. We are very glad to hear that you found our site to be user-friendly and were able to book an amazing tour! Response times are very important to us here at TourRadar. There is always room for improvement in this field and we strive to not only respond back quickly but to provide thorough responses. We love instant confirmation! However, we want to make sure all aspects of the booking are 100% correct before confirming. This includes making sure all traveler's details are as per passport, which looks like was the case with your booking. However, as soon as this information was provided, we were able to confirm right away! We are sure that you will have a great time while on tour and please let us know if you would like any further information or have any questions! Our Customer Support team is here and ready to help you 24/7, via phone, email Kind Regards, The TourRadar Team

Posted 4 years ago

“Easy to do”

Posted 4 years ago

“Very helpful as this present time.”

Posted 4 years ago

“I stumbled upon this site whilst reaseaching tours in Egypt. I was very excited to see the discounts and various businesses offering the tours. The staff on the phone were helpful to clarify my questions. Just don't wait to long to book. I missed out on my original 2 for 1 offer as I delayed my decision for 3 hours waiting for my friend to decide too... Happy to have found another but lesson learnt... Very excited to now plan our trip.”

Posted 4 years ago

“Nervous about the 48 hour wait to get confirmation but, it worked out ok.”

Posted 4 years ago

Hi there Joan, Thank you so much for your review. Here at TourRadar, every effort is made to have as many instantly confirmable tours on our website as possible. However, there may be times where we have to wait for the tour operators to make a few necessary arrangements before we are able to confirm your space. We are glad to know everything worked out for you in the end and can't wait to send you on an adventure of a lifetime. Best regards, The TourRadar Team

Posted 4 years ago

“It was very easy to find tours to where I wanted to go and when. Site was well organized. Not enough information about the tour. (May be the tour company’s fault.) There were some surprise charges when checking out that weren’t explained beforehand. Wish there were more tours to choose from.”

Posted 4 years ago

Hi there! Thank you for your review. We're very glad our website was easy to navigate! The information and pricing surrounding each tour on the TourRadar website are provided by the tour operator, and with over 2500+ tours, pricing can vary greatly. However, an operator will list any additional extras on the booking page, where a traveller may view them before making a decision. Further to this, we're always looking to expand the 2500+ tours offered on our website and we value your feedback. Sometimes specific requirements may limit travellers' options, however, should you require assistance with the search, our 24/7 Customer Support team are always happy to help! We thank you for using TourRadar! Kindest Regards, The TourRadar Team

Posted 4 years ago

“a tad more elaboration should have been given on accommodations, for one misconstrues what to expect. This case is fine and will ride out the unknown.”

Posted 4 years ago

Hi Aalex, We thank you for your feedback! The information regarding each tour on the TourRadar website is provided by the tour operator, and we'll endeavour to pass this feedback over to them. However, should a customer have any concerns or questions, with a 24/7 Customer Support team we're always on hand and happy to answer these! On the rare occasion we are unable to locate the answer, we collaborate with the tour operator to provide the information required. It seems since your booking was confirmed, your tour operator was able to provide more information about the accommodation, on your booking page. We're very happy you are in good hands and are no longer riding out the unknown. We wish you happy travels! Kindest Regards, The TourRadar Team

Posted 4 years ago

“The booking experience was very good. I found the waiting time for our travel applications to be confirmed a bit concerning because we had already booked our flights, however, apart from that everything went very smoothly.”

Posted 4 years ago

Hi Mia, We thank you for your glowing feedback! We always suggest travelers wait until their booking is confirmed before purchasing flights, as confirmation can take between 2 - 4 business days. However, we're happy to see you received confirmation from the operator in less than 1 business day, which is amazing! We hope you're getting excited about your trip and thank you for booking with TourRadar! Happy Travels, The TourRadar Team

Posted 4 years ago

“Good service!! But I suggest that tourRadar should get the solo traveler's package. So i don't have to the whole room for myselves with almost double price on the top.”

Posted 4 years ago

Hi Miao, Thank you so much for taking the time to provide your feedback! TourRadar works with over 2,500+ tour operators, all with different policies when it comes to solo travellers - Some will offer sharing with another traveller free of charge, whilst others, usually smaller local operators, will require you to pay a bit more to cover the costs of operating a tour for one person. As an online marketplace for multi-day tours, we do not have any influence over tour pricing set by tour operators for solo travellers; however, what we can do is point you in the right direction for choosing an operator that operates group tours and allows you to share a room with other travellers. We hope the above information is helpful and will follow up with you directly to clarify this. Best regards, The TourRadar Team

Posted 4 years ago

“Had no problems booking or receiving replies to my queries. May take a couple of days to receive a reply via email but also used a local phone number to contact the agency for any urgent quries.”

Posted 4 years ago

“tour to Sahel to Cape town was fast with reservationist helping what to expect in finances and directions . can call any anytime. it was simple doing online.”

Posted 4 years ago

“I asked a question about the booking in my personal space and an automatic message invited me to wait until the office of the tour operator will re-open after Christmas vacations (3 days later). When you have to book the flights, a day may make the difference.”

Posted 4 years ago

Hi there Michela, Thank you for your review! We completely understand that awaiting tour confirmation can make travellers anxious and thank you for your patience through the Christmas period. We can see that your booking request was confirmed within 24 hours and hope that you have since made your flight arrangements accordingly. Best regards, The TourRadar Team

Posted 4 years ago

“They have the best offers for the best prices I have found. I just booked a tour for 2021 for Japan at half or more savings! We also are going on tours in Egypt and Israel this fall with reservations through this company. Their prices and services are wonderful.”

Posted 4 years ago

“Good Experience!!”

Posted 4 years ago

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TourRadar is rated 4.6 based on 6,690 reviews