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TourRadar Reviews

4.6 Rating 6,685 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

4.6

Based on 6,685 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 14th November 2023

TourRadar 5 star review on 14th November 2023

54

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Took me 24 hrs to confirm my booking out of their 48 hrs commitment.”

Posted 4 years ago

“I called first to ask questions about the trip as it is my first. After booking you need to fill out you passport info and once accepted you are on your way. It was easy. You pick the options you want to take when booking and it is done.”

Posted 4 years ago

“Easy and fast”

Posted 4 years ago

“Happy that we were able to book the desired trip on the dates requested.”

Posted 4 years ago

“The form to fill out to book the tour was clear and prompted me to recheck some info I overlooked. The process was quick. Hopefully all goes smoothly getting to London and experiencing the tour.”

Posted 4 years ago

“The booking was easy and there were plenty of options. The only negative is the level of English that some of the tour descriptions have been written.”

Posted 4 years ago

Hi there Tanja, We appreciate you taking the time to provide us with this valuable feedback! We're so glad to hear that the booking process was easy but understand that some of the content on the tour pages can be improved. To clarify, all of the information provided on our website is supplied by tour operators from around the world, meaning there can be language inaccuracies from time to time. Should a traveller have any concerns about the information provided, our Customer Support Team are happy to assist 24/7. We will also partner with tour operators to make adjustments to tour page information when necessary. We will follow up with you soon to better understand what content you believe needs improving and look forward to speaking with you! Kind regards, The TourRadar Team

Posted 4 years ago

“They offer so many tour options, only thing I didn't like or care for was the waiting period for booking to be approved. They promised 48 hours but it was longer than that, and I never understood what the hold up could be.”

Posted 4 years ago

Hi Margaret, Thank you for your feedback. We're very happy a large selection of tours were offered and they catered to your requirements! As guidance, we and the tour operator advise that bookings may take 2-4 business days to confirm. However, unfortunately, tour operators may encounter slightly longer delays in awaiting confirmation of the services provided by their suppliers, such as hotels. They may also require further information from travelers in order to ensure these are correctly confirmed according to travelers' needs. That being said, it's great to hear you were confirmed and we hope you're getting excited about your trip. We sincerely wish you happy travels and thank you for using TourRadar! Kindest Regards, The TourRadar Team

Posted 4 years ago

“It was quick and easy”

Posted 4 years ago

“Good helpful service, am very excited to go on my tour.”

Posted 4 years ago

“Well it might have been the internet connection but my travel companion and I wanted to pay separately but when she tried to use PayPal she couldn’t. I’m currently trying to find out trip confirmation and booking to look at the itinerary and I can’t find it. Again, possibly user error. We can’t wait for the tour in August— the tour looks great!”

Posted 4 years ago

Hi there Eileen, Thank you for your review! We would love to have a chat with you to better understand and gather feedback on what happened when your travel companion went to book her tour. In addition, we can see that your booking is definitely confirmed so not to worry - We will follow up with you directly to ensure you have all the information you need for your tour. We look forward to speaking with you! Best regards, The TourRadar Team

Posted 4 years ago

“I was fully satisfied with the booking process, except that there was a price jump between what I was quoted in November 2019 to what I actually had to pay when I booked in January 2020.”

Posted 4 years ago

Hi there Francisco, Thank you for taking the time to provide us with your feedback! We always recommend booking as soon as possible when you see a good price as you never know it might go up! To clarify, pricing for tours is dynamic, meaning they fluctuate depending on the season, because of sale periods, and so on. It seems your tour operator changed the pricing for your departure and it can be hard for us to predict when this might happen since we do not set the pricing for tours. With all that being said, we are so glad to hear that you were satisfied with the overall booking process and hope you take advantage of the travel credits you earned, to save on your next booking with us! Best regards, The TourRadar Team

Posted 4 years ago

“Generally, the service was excellent, but the expected turnaround for booking confirmation was longer than expected (1 week, instead of 2 days). I was updated that still in progress after the 2 days. We are very much looking forward to the trip.”

Posted 4 years ago

Hi there, We're so happy our Customer Service was worthy of 5-stars, and thank you for your feedback! As guidance, we advise that bookings may take 2-4 business days to confirm. However, unfortunately, tour operators may encounter slightly longer delays in awaiting confirmation of the services provided by their suppliers, such as hotels. We can only apologize on their behalf for this unusual wait, but we are very glad that they kept you informed on the progress! That being said, it's great to hear you were confirmed and you're excited about your upcoming trip. We sincerely wish you happy travels on this new adventure and thank you for using TourRadar! Kindest Regards, The TourRadar Team

Posted 4 years ago

“I call to book, as it is usually for myself and a friend that lives abroad, so I deal with the sometimes tedious "on-hold" music/info/wait times. It is hard, if not impossible, to ever talk to the same person with whom you've spoken before if you have follow-up questions or concerns. The same goes with when you email your questions. However, that being said, it is simple to sort out what they offer and what the itinerary is. What can be hard is to sort out what the optional tours that the underlying tour organizer is actually offering as far as the timing goes (fitting in with the included parts) so it's sometimes better to wait until you are there to better understand that part. So bring extra cash if you plan extra excursions NOT on the itinerary.”

Posted 4 years ago

Hi Donna, Thank you for taking the time to leave a review of your booking experience. We work as a team here at TourRadar so travellers may find themselves communicating with different agents with each interaction. Despite this, you can rest assured that detailed notes are left for each interaction, so agents can pick up easily where we last left off. With respect to optional excursions, we always recommend that travellers consult any attached trip notes for further information. In the event, this is not made available, please don’t hesitate to contact us so we can request this from the tour operator on your behalf. Thank you for choosing TourRadar, we hope you have a wonderful trip! Kind Regards, The TourRadar Team

Posted 4 years ago

“Quite clear and quick”

Posted 4 years ago

“There was a small misunderstanding before and after deposit, but was solved very quick.”

Posted 4 years ago

“The good. The tour search engine is fantastic. There appears to be a small discount by booking via Tour Radar opposed to booking directly from the operator. According to Terms and Conditions, and assuming I read it correctly, your money are not paid to the tour provider until you are physically on the tour. Extra protection never hurts. It is likely that companies that advertise on Tour Radar are vetted to be somewhat reliable and offering basic quality at least. The payment system is flexible and done in local currency. Partial refunds. Full amount is taken closer to the tour date. The bad. Unable to find cheap 1- and 2-day tours from a listed operator. Has to go to the provider website directly. If booking multiple tours re-typing passport details, insurance details, emergency contact details, etc. for each booking is not fun.”

Posted 4 years ago

Hey Ilya, Thank you very much for taking the time to leave a review and for leaving such great feedback. We are very glad to hear that you find our payment system flexible and reliable! Transparency when it comes to payment is very important to us! Here at TourRadar, we specialize in multi-day tours. For this reason, we only offer tours a minimum of 3 days in duration. As a loyal TourRadar traveler, we understand that it can be very time consuming having to re-enter all of your details for every tour you book! This is great feedback and something that we are currently looking into! Be sure to keep an out for any future update to the traveler details section! We are sure that you will have a great time while on tour and please let us know if you would like any further information or have any questions! Our Customer Support team is here and ready to help you 24/7, via phone, email Kind Regards, The TourRadar Team

Posted 4 years ago

“Our tour was as advertised and expected. will be taking a second tour arranged by this group.”

Posted 4 years ago

“Easy to book and informative with helpful payment schemes.”

Posted 4 years ago

“Booking was easy and got confirmation straight away. The operator also responded very quickly. The only issue was the deposit paid did not reflect in the voucher from the operator. May be it took time for Tour Radar to pass the deposit to the operator. Still waiting for more updated information from the operator.”

Posted 4 years ago

Hi there Mary, Thank you for your review - We are happy to know that you received instant confirmation and that the booking process was easy for you! You definitely do not need to be concerned about the deposit not having applied as it is a case of each tour operator noting information differently in their internal systems. The only invoice you have to worry about is the one from TourRadar, so rest assured you have a confirmed booking for which the deposit has been paid! We will follow up with you to make sure we address any further concerns you might have and look forward to speaking with you. Best regards, The TourRadar Team

Posted 4 years ago

“Easy booking experience.”

Posted 4 years ago

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TourRadar is rated 4.6 based on 6,685 reviews