TourRadar Reviews

4.6 Rating 6,665 Reviews
91 %
of reviewers recommend TourRadar
4.6
Based on 6,665 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read TourRadar Reviews

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 9th November 2022
Sally I
50
Anonymous
Anonymous  // 01/01/2019
Fast and efficient. Very good booking site.
Helpful Report
Posted 4 years ago
Excellent responses from staff when I had questions
Helpful Report
Posted 4 years ago
Hi there, Thank you for your review! As you are set to depart fairly soon, we have reached out to the tour operator to send over your trip vouchers. We will be monitoring your booking page in the meantime to ensure they are received. Your patience is greatly appreciated! Kind Regards, The TourRadar Team
Posted 4 years ago
Response time to my questions was very good and, based on the information received, I booked the tour I had selected.
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Posted 4 years ago
Marion was very understanding and got my reservation date changed. Thanks
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Posted 4 years ago
I found it easy to call and talk to the tourrader sales consultant about the trip I was interested in. I had a question for the tour operator and it got answered in a very reasonable amount of time. As a result I have booked our tour.
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Posted 4 years ago
very helpful
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Posted 4 years ago
Everything has friendly and easy, except payment that after various trials I achieved thru paypal.
Helpful Report
Posted 4 years ago
Hello Mauricio, Thank you for your feedback regarding your booking and payment experience! Our Customer Service team are automatically alerted when a customer is having payment issues and will reach out with advice via our online chat function. Firstly we advise using a form of payment we accept, which is Mastercard, Visa Credit, PayPal or American Express. Sometimes it may be a block from your payment provider causing the issue. In that case, we advise customers to contact their bank and ask them to whitelist payments to TourRadar GmbH in Vienna, Austria. This is fairly normal and is just your bank’s way of protecting you. Should a payment continue to be unsuccessful we advise using another payment method to see if this helps. We are therefore very happy to see that by using PayPal, you were able to successfully submit your payment and booking request! However, to ensure that everything is working correctly, a member of our team will reach out to you directly to run through your feedback in more depth. Thanks for booking with TourRadar! Best regards, The TourRadar Team
Posted 4 years ago
It was easy process to follow to make online booking
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Posted 4 years ago
It is a great site and shows lots of detailed information. The hard part is deciding where to go! The filters are very useful.
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Posted 4 years ago
GREAT SERVICE
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Posted 4 years ago
Excellent handling by TourRadar staff in efficiently handling my booking and even so in managing my disappointment when my initial tour was declined due to unavailability.
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Posted 4 years ago
Hi Lawrence, Thank you for your wonderful review, we’re glad to hear that TourRadar has been able to offer the assurance needed and that we were able to help you secure an alternative booking. We look forward to continuing to assist you up until your departure! Kind regards, The TourRadar Team
Posted 3 years ago
Easy to navigate.
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Posted 4 years ago
It all went very smoothly. Confirmation was only delayed due to International time difference.
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Posted 4 years ago
Hi there, We’re pleased to hear that your booking was smooth and appreciate your understanding with the delay in confirmation due to time differences. Given some tour operators are locally operated, it usually takes approximately 2 business days for them to confirm a booking. Thank you for choosing TourRadar! Kind regards, The TourRadar Team
Posted 3 years ago
This was my first time booking through TourRadar. Once I took the time to carefully look through the info it went well. Lots of choices.
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Posted 4 years ago
Booking was easy and simple.
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Posted 4 years ago
It is the first time I booked a tour package through Tour Radar. First, navigating is easy, very descriptive and many options (depending where you would like to travel), prices are very competitive. My first chatting experience was with Piotr, he was very friendly and helpful; my second chatting experience was with Heidi, at first I got confused as she was not sure about one of the additional services offered in the package, later she confirmed. I am looking forward to start my adventure to Russia!
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Posted 4 years ago
Well the booking part was good but after that i received a message back that the trip is not quite is advertised, it is shorter and not as good. This is not acceptable as the trip is still as is on site. Why not change it instead of waiting for people to buy and then inform them it is not true? The trip is Go Local in Greece.
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Posted 4 years ago
Hi Con, Thank you for your valued feedback regarding your booking experience. We understand that the tour operator contacted you immediately to inform you of the technical error and to offer a resolution. TourRadar will always flag any website issues to our tech team promptly in order to fix any causes of concern for our customers, as we constantly aim to provide a seamless booking experience for our travellers! We're since glad to see the tour operator was able to provide you with an agreeable outcome. TourRadar wishes you all the best and hopes you continue to stay healthy and safe in the meantime! Kind Regards, The TourRadar Team
Posted 3 years ago
Booking my tour with TourRadar was quite easy! When I contacted TourRadar with a problem I had, they quickly got back to me with options to rectify the situation.
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Posted 4 years ago
very easy to complete the booking, straight forward easy to understand
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Posted 4 years ago
It was almost to simple. It took just a few short minutes and the operator was so nice, cheerful and knowledgeable,
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Posted 4 years ago
TourRadar is rated 4.6 based on 6,665 reviews