TourRadar Reviews

4.6 Rating 6,665 Reviews
91 %
of reviewers recommend TourRadar
4.6
Based on 6,665 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
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About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 9th November 2022
Sally I
50
Anonymous
Anonymous  // 01/01/2019
Initial contact was very good but then because we are for certain details and requirements it looked like they did not want to know us. Then another request to TourRadar and we were back in business and all seems to be good. There feed back on all questions have been answered with additional details and help.
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Posted 4 years ago
Hi there David, Thank you so much for your review. We had a look at your booking and can see that there was a bit of a delay with your tour operator responding to your first inquiry. They may have been experiencing high volume at the time but we're glad to see they have followed up since to provide you with more detailed information. We can see that you've since booked with your operator and can't wait for you to go touring! Best regards, The TourRadar Team
Posted 4 years ago
Kims is very helpful and patience to her clients and offered her assistance.
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Posted 4 years ago
Very kind, very helpful, and very prompt.
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Posted 4 years ago
Simple, fast and clear
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Posted 4 years ago
Clear overview and fast customer support response
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Posted 4 years ago
Straight forward and always somebody available to chat with if required. Only problem I had was when I tried to use a promo code. The discount was taken from the total amount of the holiday but would not deduct from the credit card payment and it left me having to pay the advertised price of the holiday. This was both confusing and annoying as it did not give me any reason for the code not being accepted, just left me annoyed 😠
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Posted 4 years ago
Hi there Trevor, Thank you for taking the time to leave us this feedback! We're sorry to hear that you had some issues during the booking process. In order to better understand what occurred when you placed your booking, we will have a member of our Customer Relations team follow up with you directly to schedule a call. We look forward to speaking with you. Kind regards, The TourRadar Team
Posted 4 years ago
Tour Radar has one of the best travel web sites on the internet. Easy to use and a good search engine.
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Posted 4 years ago
Booking became problematic because the booking site online would not accept the visa payment. I rang my bank who contacted Visa. Everything in order but still no joy. Rang the Tour Radar helpline, and wonderful service from Vienna!!! My booking was completed over the phone easily. Happy💕👏!
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Posted 4 years ago
Booking has been easy and tour operators have been very courteous as well as Tourradar customer service.
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Posted 4 years ago
We looked for weeks trying to figure out what we wanted to see. We thought heavily about just renting a car but then decided at the last minute one of us was going to have to drive and the other navigate and that took away from us both seeing the country and worrying about driving. We found this site that would accommodate a small tour bus instead of the 50+ people ones and decided that this fits our needs. We put a 48 hr hold on it while we looked more and talked it over more then 5 hours prior to expiring we made the leap. Glad we did as this fits our time fram better and allows us some extra wiggle room prior and at the end.....good choice for us....
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Posted 4 years ago
The team was responsive to my questions and accommodated my needs.
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Posted 4 years ago
Very easy to do
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Posted 4 years ago
Booking was easy , straight forward and without any problem.
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Posted 4 years ago
I was easy to book and my questions were answered in a timely fashion and to my satisfaction.
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Posted 4 years ago
TourRadar is like a supermarket for many tour operators so it's a good place to shop for your destination tour as you have many choices to compare from.
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Posted 4 years ago
Took me 24 hrs to confirm my booking out of their 48 hrs commitment.
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Posted 4 years ago
I called first to ask questions about the trip as it is my first. After booking you need to fill out you passport info and once accepted you are on your way. It was easy. You pick the options you want to take when booking and it is done.
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Posted 4 years ago
Easy and fast
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Posted 4 years ago
Happy that we were able to book the desired trip on the dates requested.
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Posted 4 years ago
The form to fill out to book the tour was clear and prompted me to recheck some info I overlooked. The process was quick. Hopefully all goes smoothly getting to London and experiencing the tour.
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Posted 4 years ago
TourRadar is rated 4.6 based on 6,665 reviews