TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,749 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,749 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It is easy to understand the itinerary. If you have any questions , the services' response is quickly . The booking experience is good for me.”

Helpful Report

Posted 5 years ago

“What's to tell? i booked online”

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Posted 5 years ago

“Jesse was very helpful & worked with me to put a 48 hour HOLD on a cruise I wanted to take with a friend, so that I could discuss it with her. However, when I was ready to book it, it took three hours ... the whole booking had to be split in two so that my friend & I could pay our separate shares &it could only be done at HQ; I could not do it online. Then he needed us on a conference call but I don't know how to set that up so I asked him to do so & he was tied up with another traveler. It was getting down to the wire when another associate, Bek, finally called & we were able to get everything finalized.”

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Posted 5 years ago

“All the booking was great. Sure wish the singles add on was not so much. Many singles travel and more companies need to help it not cost so much more. In saying that I do look forward to my trip.”

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Posted 5 years ago

Hi there Catherine, Thank you so much for taking the time to leave your feedback. We completely understand that single supplements can be really high for certain tours, and just looking at this total cost can be overwhelming! We always highly encourage travellers to break the price down as it helps put things into perspective. If you consider that $800 across 10 nights is actually just $80 per night in a 3-star hotel, for example, then it doesn't seem like so much after all as this can be considered somewhat of a standard pricing. We hope that helps and look forward to sending you on an amazing once-in-a-lifetime adventure! Best regards, The TourRadar Team

Posted 5 years ago

“Once you have done the booking it is important to remember to contact your bank/insurance & register your trip so you can provide the necessary Insurance & Passport information. The process was very clear & easy to follow.”

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Posted 5 years ago

“We had no problems. Everything was clear and easy to deal with.”

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Posted 5 years ago

“went well..professional and easy”

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Posted 5 years ago

“All good communication. The only problem is that we arrive early and it has not been confirmed as such.”

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Posted 5 years ago

“Very happy so far looked at lots of ways of booking a trip to India and TourRadar are very good and helpful it's a trip we have always wanted to do and they have been very helpful just hope the trip is as good as they have been.”

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Posted 5 years ago

“I've used Tour Radar previously and all went smoothly with my booking experience”

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Posted 5 years ago

“Tour radar and their affiliates have communicated very well with us as we researched the trip we chose. Although we haven't gone on the trip yet, we have confidence it will be a nice experience.”

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Posted 5 years ago

“The staff were very friendly and knowledgeable”

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Posted 5 years ago

“Easy and simple to do. Took a lot longer to decide which trip to take. Booking was a breeze.”

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Posted 5 years ago

“Easy booking process. I was even able to get the additional Boxing Day discount through a new booking. No troubles. The only concern I had before taking the tour, which is still 8 months away is on the itinerary the last day said returned to the hotel at 17:00 hr. I thought we may be staying overnight fo a next day flight. That was not the case when I called TourRadar. Of course there are no flights for me after that time, so I would need to stay that night. The itinerary should have said “Hotel stay optional” so that I wasn’t confused. I did mention that to staff to communicate upward. Great price for the event of 8 days.”

Helpful Report

Posted 5 years ago

Hi there Ronald, Thank you for taking the time to review your booking experience! We have had a look at your booking and can totally understand, from your point of view, how it seems that the hotel should be included on your last day. Tour services generally come to an end with breakfast on the last day, but we can see that your tour does not end until 5 PM on the last day. Whilst a number of passengers will be looking to book flights out that very night, some passengers may choose to stay in the destination for longer or arrange onward travel via bus or overnight train. Not having the hotel included on the last night not only keeps the tour cost down, it allows all travellers the flexibility to make onward travel arrangements as they see fit. If you are unable to find a flight for same-day departure and require additional accommodation, we would be more than happy to assist you in booking this in - Just let us know! In the meantime, we will be passing on your valuable feedback to your tour operator so that they can consider how to make this information more clear to future passengers. We are so happy to hear that the booking process was easy for you and thank you for choosing TourRadar for your touring needs. Best regards, The TourRadar Team

Posted 5 years ago

“While I initially had a terrible time using the referral link, Tourradar was very responsive to my concerns and worked hard to rectify the situation.”

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Posted 5 years ago

Dear Ruby, We thank you for your feedback, however, we are saddened to hear you had difficulties during the booking process. Our team has been looking into this since you called in, and have since been in touch via your booking page, addressing your concerns. We’ll be happy to discuss how the Friend Referral scheme works and will endeavor to have a member of our Customer Support team reach out personally. Kindest Regards, The TourRadar Team

Posted 5 years ago

“Efficient. Quick response to questions. Very helpful.”

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Posted 5 years ago

“website easy to navigate and customer service representatives friendly. Not too much of a wait when phoning”

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Posted 5 years ago

“The repository of trips and tours is fantastic! The most difficult part is choosing the tour, or in our case 3! I would suggest that for members you be able to store some of the information so that one does not have to enter the same information time and time again. We booked 3 trips with different opperators and they all basically want the same info so perhaps TourRadar allows us to store some of that information that is not going to change with every tour.”

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Posted 5 years ago

Hi Denis, Thank you for this incredibly valuable feedback! We can definitely see how not having to fill out some basic information when booking could help make the process more convenient - You might be happy to know this handy feature is available to all users who log in to their account prior to booking. Of course, information such as travel insurance will need to be manually filled in each time, as travel insurance generally is purchased on a per-trip basis and does expire. However, basic information such as your name and email address are input automatically on the booking page when you are logged in to your account. We hope that information is helpful for next time and thank you so much for being a loyal TourRadar customer. Happy Holidays, The TourRadar Team

Posted 5 years ago

“Overall this tour was well worth it. The driver Rami was fantastic. He was always on time, ensured hotel details were sorted, was flexible with what I wanted to do (drove out of his way to see Patrika’s gate), and helped me learn Hindi! He made sure I had bottled water, recommended food, and had calm and helpful manners. His car was very clean- which is big when you drive so many hours. The hotels and staff were also really good. The breakfast at amer valley was awesome, and Krab Villas switched my room when I complained of noise levels. The tour guides for New Delhi and Agra were great- with the Agra guide being the best. The Agra guide was very professional and respectful. But the Jaipur guide was bad. He always walked far 30 ft in front of me. I asked him twice to slow down, he said “it’s how I normally walk”. When we were at the sundial, I looked away from him to see the marble and he said “are you listening to me or not?”. He told me not to go inside Hawa Mahal, then when I decided to go, he repeated, “ready to go?” until I said I’d prefer to look around on my own. Overall, the hotels and guides were good. The driver was excellent- made a single female feel very safe and knew a lot, but the Jaipur guide was bad.”

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Posted 5 years ago

“Quick. I had a question, they replied within 24 hrs”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,749 reviews