TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,763 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,763 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The 1st time I went with Tourradar was my trip to Eastern Europe 2 years ago. That was SPLENDID! Out tour guide was Kevin Screene and he was the best. You don't need to read a book. He has all the history in his brain. Our driver was so good too. He never used a GPS and imagine 11 countries. From then on, I love Tourradar! Very easy and simple in booking!”

Helpful Report

Posted 4 years ago

Hi Larcey! Thank you for your wonderful feedback; it's lovely to hear of your positive booking and customer experience! It's also fantastic to hear that you had a great time on tour with your tour operator, to Europe, 2 years ago! TourRadar wishes you all the best and we'd be happy to assist you with finding and booking your next dream tour! Kindest Regards, The TourRadar Team

Posted 4 years ago

“It was easy to follow the steps to book a tour. I asked a question on the chat and got an answer right away and made a reservation with no difficulty. Quite organized.”

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Posted 4 years ago

“Really responsive, answered questions quickly and changed booking to get exactly what I wanted. Just hope holiday is as good”

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Posted 4 years ago

“This is the third booking I have made with TourRadar. No problems so far. Sometimes it gets confusing, as to if you are communicating with TourRadar representative or a tour company representative, but it has all been a good experience so far.”

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Posted 4 years ago

Hi Jay, Thank you for your wonderful review; it's lovely to hear of our returning customer's experiences, and we sincerely appreciate that you chose to book with us again! In regards to the communication you receive, we have taken your feedback onboard and notified the relevant teams to see if we can make any improvements. Usually, a message will be signed off by either TourRadar Customer Support or the Tour Operator, to help customers understand who has contacted them within their booking page. Our 24/7 contact number or online chat function will always put you in contact with a TourRadar representative. We thank you for using TourRadar and look forward to assisting you again! Kindest Regards, The TourRadar Team

Posted 4 years ago

“It has been my dream to visit Tasmania for a very long time. Wow! This trip did not disappoint and lived up to every expectation and more. It has completely changed my outlook on life, motivated me to travel more and embrace adventure. We were so fortunate to have Ringer as our tour guide. He was an absolute legend and made an already amazing place, an absolutely incredible trip.”

TourRadar 5 star review on 28th January 2021

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Posted 4 years ago

“Tourradar is an excellent way to see the world in unique ways. Customer service friendly also.”

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Posted 4 years ago

Hi Kathryn, Thanks for leaving this wonderful review! We love helping our customers to explore the world, especially in unique ways through the many different travel styles that we offer. Our customer service team looks forward to assisting you throughout. Many thanks, The TourRadar Team

Posted 4 years ago

“The booking process went very smoothly. Our reservations were confirmed shortly after we booked. Great experience.”

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Posted 4 years ago

“I was very pleased with my experience. Booking with Tour Radar. All my queries were resolved quickly.I am most satisfied with everything”

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Posted 4 years ago

“Answer all my question promptly and accurately Price is super good and reasonable added charges”

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Posted 4 years ago

“The TourRadar representatives were quick to respond to my questions by email, live chat and telephone. The process was efficient and easy. I would use this company again.”

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Posted 4 years ago

“The ease of this booking was simply amazing! Anu, the agent dealing with me just can't do enough and all my questions answered with such speed. AND such a great price too!!”

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Posted 4 years ago

“Easy, no stress booking and contact messaging service. Staff always very helpful.”

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Posted 4 years ago

“My booking experience with TourRadar has been fantastic. Navigating the web site is so simple and effective that I don’t even have any questions about my upcoming tour.”

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Posted 4 years ago

“I had a wonderful experience booking my trip for 2022 to Europe. The agent was very helpful checking on availability for my trip so far in the future. She answered all my questions and seemed genuinely excited for me.”

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Posted 4 years ago

“Very easy and as soon as I had a question I called their phone number in my county which automatically communicate me with their costumer service directly in the states I think”

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Posted 4 years ago

HI Gaston, Thank you for taking the time to leave this. We have three offices globally, one in Toronto, Vienna and Brisbane. We offer lots of different toll free numbers to our customers so they can call us regardless of where they may be in the world. This allows us to provide a customer support line to everyone and operate 24/7. We look forward to making your travel dreams come true! - The TourRadar Team.

Posted 4 years ago

“It was a very pleasant experience! All question were promptly answered. Looking forward to going! Diana Veith”

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Posted 4 years ago

“TourRadar offers many, many tours and once you have found what you are looking for, they then provide excellent and prompt correspondence to answer all your questions. It was particularly helpful to communicate directly with the tour provider, who could talk about Covid restrictions in his country, expectations for future travel, and was most helpful in offering supplemental bookings in addition to our preliminary request. The actual booking and payment procedure was extremely easy.”

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Posted 4 years ago

Hi Ruthanne, It’s lovely to hear about your incredible booking experience. We’re also glad that the tour operator and our support team were able to provide you with all the answers you needed before booking. Thank you once again for your wonderful review! Kind regards, The TourRadar Team

Posted 4 years ago

“Have used these guys a few times and are always great with communications and requests”

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Posted 4 years ago

“The booking was easy to do and the site was user-friendly. We did have some additional questions about the tour we wanted to book, but that was no problem at all. All our questions were answered quickly and everyone was informative and super friendly.”

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Posted 4 years ago

“Kim was quite helpful, pleasant, and humorous on the phone. I felt totally assured that our visit to Easter Island will be well organized and filled with educational adventure”

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Posted 4 years ago

TourRadar is rated 4.5 based on 6,763 reviews