TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,771 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,771 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The site is very comprehensive and easy to navigate around. When I wanted more details about the tour I was able to contact a staff member and enquire via a chat session. The prices were very competitive and what I really liked was that it was in my local currency. In the past, I dealt with sites that published in USD which was not always an accurate way of costing the trip. Also, when I did book the confirmation came back in good time. Since then I have received more correspondence regarding the trip, which is good to see and very informative. Hopefully, this will continue as it has been.”

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Posted 6 years ago

“Site was easy to navigate, interesting routes. Descriptions were complete. Would like to have had a little more info on the lodging,”

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Posted 6 years ago

“Easy to view optional tours for booking our trip to Ireland. Excellent communication when I had questions. Easy booking and confirmation.”

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Posted 6 years ago

“I am a travel agent, and so I have knowledge of what makes bookings easy or difficult. This trip I booked with you is for me personally...I have a personal goal of 100 countries and then I will renegotiate a higher goal. This Balkan Kaleidescope tour will bring me to Sophia, Bulgaria and beyond which will be my 82nd through 88th country...I am so excited. More importantly, I must tell you that I have been perusing TourRadar now for a month, and I am totally impressed with the expansive offerings, the user-friendly web search and details offered, and the knowledge of your representatives who assist on the phone. I am phasing out of my business very slowly, but feel I have found a site I want and will continue to be working with. I would recommend you to anyone....Thank you...Saundra Sage”

Helpful Report

Posted 6 years ago

Hello Saundra, Thank you for taking the time to share your TourRadar experience. We're sure you'll agree, being an industry professional, that the options for touring around the globe are not only extensive but also extremely varied. Our platform works to offer a tour booking experience that's just as easy as booking a simple flight or hotel room. Your compliments mean a lot, not only as a valued customer but also as a travel industry professional. Have a wonderful time in the Balkans - we can't wait to see where you'll be off to next! Happy Travels, The TourRadar Team

Posted 6 years ago

“Quick up get back to me, very helpful and efficient”

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Posted 6 years ago

“It was easy to navigate through the website and after I booked my trip there was communication that I have to wait to book my flight until the tour has been confirmed. This was all done in a very friendly way.”

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Posted 6 years ago

“Worked with Michael. He was knowledgeable and patient. He spent a long time with me on the phone.”

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Posted 6 years ago

“A friend recommend TourRadar and the trip that I have booked to the Balkans. It was a very easy process booking online. I am waiting on answers to questions forwarded and look forward to my trip.”

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Posted 6 years ago

“Kept me informed of our tour package, great service.”

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Posted 6 years ago

“I started with a whole lot of questions, and have been so surprised and impressed by the friendly, well-researched, and very helpful answers. TourRadar's responsiveness has been far above and beyond what I expect from any customer-service organization, and specifically is much superior to the support from the tour companies themselves. Thank you for making a complex process (booking a tour in a faraway country) a bit easier.”

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Posted 6 years ago

“Very responsive chat customer service, way to use filters to find the trip of choice.”

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Posted 6 years ago

“Riley was very helpful. Thank you”

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Posted 6 years ago

“They were vey quick and helpful to answer any doubts and questions I had. On that note, I will write another review once my trip is over to see the kind of companies they work with”

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Posted 6 years ago

“So far this has been an effortless booking. I especially liked how they asked if we needed an airport transfer and before and after tour accommodations.”

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Posted 6 years ago

“The site is very informative and booking was so easy!”

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Posted 6 years ago

“I really was very impressed with the Spain tour that I booked last year. I got way more for my money, very happy.”

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Posted 6 years ago

“The selection of Tours is great. Teh website was easy to work around. The customer care team was able to answer questions about the tour I selected and made the whole process very pleasant. I will diffinitely be coming back to book my next tour. Thank you.”

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Posted 6 years ago

“From friend”

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Posted 6 years ago

“Great selection of tours offered by a number of different companies. Good prices and a very easy booking process.”

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Posted 6 years ago

“Good site, with excellent tour details. Helpful chat facility.”

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Posted 6 years ago

TourRadar is rated 4.5 based on 6,771 reviews