TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,770 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,770 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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English

“Having trouble finding it inery & insurance”

Helpful Report

Posted 4 years ago

“Really helpful and friendly staff. Would recommend this company.”

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Posted 4 years ago

“Booking process was great. Responses were quick. All of my questions were answered and requests customized and accomodated.”

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Posted 4 years ago

“Great back and forth through the messaging app! Only bummer was no options on the travel insurance for "cancel for any reason".”

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Posted 4 years ago

“Website is easy to follow. Questions are answered promptly.”

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Posted 4 years ago

“Tour Radar representative was very helpful in making changes to my travel plans.”

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Posted 4 years ago

“Booking was easy. Paying was mega difficult. In the end I had to go to my bank and have them do it for me.”

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Posted 4 years ago

“TourRadar personnel have been very helpful and accommodating. We are now able to receive alerts and print all the information we wanted.”

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Posted 4 years ago

“Super easy with PayPal checkout”

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Posted 4 years ago

“Great attention from Trip500… Batool help us with all the questions and doubts we had. Tour Radar easy to use and have a lot of choices !!”

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Posted 4 years ago

“Nina was very helpful and answered all the questions. It was very professional.”

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Posted 4 years ago

“it was so easy and understanding to book on the website and I am so happy to do it by myself without family help.”

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Posted 4 years ago

“I am pleased to say that booking with TourRadae has been very pleasant. every thing went smoothly when booking our tour. Thank you for a great experience.”

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Posted 4 years ago

“Nothing special the tour had all the places we wanted to go to but looking for more details, on additional trips or side trips.”

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Posted 4 years ago

“The experience was good However I paid a deposit and then was meant to be paying fortnightly to pay off the trip that hasn’t happened going I’m still in the system For the dates I’ve requested”

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Posted 4 years ago

“Worst experience ever. Highly DO NOT Recommend”

Helpful Report

Posted 4 years ago

Hi there, We appreciate you taking time to leave us a review. It's very disheartening to know you were not satisfied with your booking experience, our Customer Relations team will look into this further and reach out to you directly. Best Regards The TourRadar Team

Posted 4 years ago

“Tour Radar have a very easy site to use, offering huge amounts of information on many hundreds of trips, with many, many different company's. Of equal importance is that you can phone them and talk through the various options and ad ons.”

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Posted 4 years ago

“Your system has so much security for online booking that it was impossible to book online and I had to do this over the phone”

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Posted 4 years ago

Hey there, Thank you for taking the time to leave a review! When it comes to online bookings, the EU has made 3D Secure registration mandatory. This is an extra security step that has been implemented for your protection. Because of this, we have noticed an increase in "Failed Payments". However, our Customer Support team is here 24/7 to make sure the tour is booked! We have no doubt you’ll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Happy Travels, The TourRadar Team

Posted 4 years ago

“So simple to book. The description of the trip was pretty comprehensive so we were happy to book. It took / days for the trip to be confirmed but that was made clear at the time. We were contacted almost immediately after confirmation and were easily able to ask questions”

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Posted 4 years ago

“It was very difficult to book our trip, took several on line conversations and finally had to have an agent from Australia do the booking..still unclear if we will have an English speaking guide on bus as it states Spanish speaking guide which I really don't understand...hope the trip goes smoother than the booking! Also flights are made more difficult with arrival and departure in two different cities making it more costly..”

Helpful Report

Posted 4 years ago

Hello Carol, Thank you very much for taking the time to leave a review! It was a pleasure speaking with you earlier. We are discouraged to hear that your booking process did not go as smoothly as you had hoped. However, we are thrilled to see that you utilized our Live Chat function as well as spoke to a few of our Customer Support team via phone calls. We are ALWAYS here to make sure things go smoothly in the end! Your tour is going ahead in English! 99% of our tours are run in English and we always make sure travelers are aware of this otherwise. We offer hundreds of tours all over the world. Some tours do start and end in different cities, however, this is only to ensure that your time on tour is best utilized. Again, it was a pleasure speaking with and remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 4 years ago

TourRadar is rated 4.5 based on 6,770 reviews