TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,748 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,748 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very happy with Tour Radar booking procedures. Answered my questions very quickly and got all the information I needed to decide to book our trip to Egypt. Excellent customer service. We are off to a good start”

Helpful Report

Posted 4 years ago

“Have found them very helpfull and efficent a please to do business with”

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Posted 4 years ago

“They really helped me by getting in touch with a tour operator and completely understood what my issue was. It got sorted and I’m on my way soon Thanks a lot”

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Posted 4 years ago

“Very easy to book. All the information needed is easily displayed. Links to take care of all your travel needs. Great, fast response to questions.”

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Posted 4 years ago

Hey Richard, Thank you very much for booking another amazing tour with TourRadar as well as for taking the time to leave a review. We pride ourselves on making booking tours easy and we are thrilled to hear that this was the case with your experience! Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 4 years ago

“Finally got a resolution, she was very honest about it”

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Posted 4 years ago

Hi Wilda, Thank you for your feedback, although we do sincerely regret to hear this. We have taken a look into your booking and are unfortunately unable to locate your communication. In order to better assist you, we will have a member of our Customer Relations team reach out directly, to discuss your concerns further! Kindest Regards, The TourRadar Team

Posted 4 years ago

“I had extensive messaging back and forth with Tour Radar trying to locate the right tour for me, at the right time and with adjustments since I am a solo traveler. I received the information that I needed and was able to make my decision regarding the right trip for me.”

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Posted 4 years ago

Hi Ella, Thank you so much for your feedback, it's lovely to hear of your positive booking and customer experience! While we understand there was a long discussion surrounding tour details, between yourself and your tour operator, Costsaver; we're very happy to know they were accommodating to your requests, and you've since booked the perfect tour! We can't wait to be sending you off on the trip of a lifetime, and TourRadar wishes you all the best! Kindest Regards, The TourRadar Team

Posted 4 years ago

“Have been very satisfied with the booking experience so far. Both tourradar and the operator have been very responsive to my queries and changes”

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Posted 4 years ago

“Professional. Courteous. Knowledge.”

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Posted 4 years ago

“Very good.”

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Posted 4 years ago

“This booking was so easy and straightforward! Once I made the initial reservation, the staff operating the online chat were able to answer all my questions and add the extras I wanted.”

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Posted 4 years ago

“My second time using TourRadar was as easy as the first experience. If we have as great a tour in the Grand Canyon as we had on our trip to Ireland, I'll be very happy.”

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Posted 4 years ago

“It is so easy to book tours with tourradar and I love it”

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Posted 4 years ago

“Booking was a very easy process. The tour we are interested in, we had some question about. We were directed to a tour consultant who answered our questions, and we then booked with a representative over the phone.”

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Posted 4 years ago

“Lovely people who helped me make a change very smoothly and quickly. They were all very caring and knowledgeable. Thank you all!!”

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Posted 4 years ago

“This is my third time using TourRadar. The website is user friendly. All the information you need is right there. The staff is amazing. They answer all my questions and keep me informed.”

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Posted 4 years ago

“It was easy and no pressure”

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Posted 4 years ago

Hey Catherine, Thank you very much for choosing to book an amazing tour with TourRadar as well as for taking the time to leave a review! Here at TourRadar, we strive to make booking tours easy! As a booking platform, we are here to help find the best tour for you and you can be sure that there will never be any booking pressure! Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 4 years ago

“aaaaaaaaaa”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review! After looking into your booking we understand you may have some questions. We'll have a member of our Customer Support Team contact you, to see if we can assist! We sincerely thank you for your feedback, and are here to assist you 24/7, right up until your tour departure date! Kindest Regards, The TourRadar Team

Posted 4 years ago

“Helpful and efficient”

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Posted 4 years ago

“Good communication, reply to queries within 24 hours usually. Prices comparable to other agencies and sometimes cheaper.”

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Posted 4 years ago

“Excellent customer service. Always went above and beyond to make the customer happy. I will use Tourradar and I recommend them to all my friends.”

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Posted 4 years ago

TourRadar is rated 4.5 based on 6,748 reviews