TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,768 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,768 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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English

“Very quick responding to questions and made booking easy.”

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Posted 3 years ago

“Very easy to use”

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Posted 3 years ago

“The process went smoothly.”

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Posted 3 years ago

“Rami has done an exceptional job helping me with booking our trip to Spain.”

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Posted 3 years ago

“Great communication and easy process”

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Posted 3 years ago

“My trip starts in April 2022 and I cannot evaluate the whole service yet However, making the reservation process is smooth and reliable. It is a good idea to let consumers know about new/relatively unknown (at least to me) companies. I can write a better review after I finish the trip with Penguin.”

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Posted 3 years ago

“Very easy. User friendly.”

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Posted 3 years ago

“Tour Radar was very easy to use. I also liked the search and filter feature on their site to narrow down the tours of interest to us.”

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Posted 3 years ago

“Very straightforward to book.”

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Posted 3 years ago

“Just OK - Nothing really stood out”

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Posted 3 years ago

“I took a tour to Japan 7 nights, wish it had been longer. Great guide and fabulous itinerary. I just booked a Costa Rica tour for March. Can’t wait.”

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Posted 3 years ago

“While in Spain and Morocco, our tour with Julia Travel, did not meet our expectations. We had no travel escort/ guide on the motor coach, nor an adequate English speaking sometimes guides, while with us. The one guide was more comfortable with the Spanish tourists and I felt, that he was catering to them, while ignoring us at times with his explanation of what we were seeing. Other instances also went terribly bad, concerning my Covid test for my return to US. I did not get the results as promised and had to retest at the airport, after paying 85 Uros for 1st test, then 50.00 Uros again at the airport. This tour company did a very poor job and I will never use them again for any travel!”

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Posted 3 years ago

“Booking was very straightforward and easy.”

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Posted 3 years ago

“Day 1 to day 5 consists of 3 days of planned tour however day 2 is a travel day. Day 3 supposed to be a city tour in madrid organised however no arrangements made and no information provided..this package is a real bogus and our family got cheated.. no proper info and madrid sucks.. only arrangement done by the tour agent is hotel booking and a 3 hour car drive for city tour in barcelona.. thus is not a tour package and really diasappointing for the amount we paid.. despite covid we took all the risk and came with my family to spain and got cheated.. the arangement what the travel operator has done is not even a half price i have paid.. also the falsification on tour on madrid which is a real scam.. never again in tourradar and i will officially copy this message to singapore embazzy to ensure no other fellow men get scammed by tourrader and their bogus operators”

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Posted 3 years ago

Hi Suman, It is really disappointing to know you did not enjoy your tour as expected. Our Customer Relations Team is dedicated to handling any concerns regarding your tour operator and will reach out to you directly to gather more feedback. We will work with your tour operator to get you the best possible resolution. Thanks for taking the time to leave a review. Best regards The TourRadar Team

Posted 3 years ago

“Michaela was amazing in helping me”

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Posted 3 years ago

“Excellent!”

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Posted 3 years ago

“I neglected to get trip insurance. I have tried to get the insurance several times, and am still trying. I guess if I could find my “ booking page with conversation” I should be able to press “get trip insurance”. Problem: I can’t fin such a page! I guess I will try the unusual step of calling!"………..I later called, and Rufus helped a lot. I was able to sign up for trip insurance!”

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Posted 3 years ago

“I had trouble booking online, but Ozzy helped me get my tour booked for my friend and I.”

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Posted 3 years ago

“Easy to work with. Held promos till we were ready. Wish airline ticket procurement was as easy.”

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Posted 3 years ago

“Yesterday, I call Customer Service Agent for asking changes date of departure start on Madrid of Spain Saturday, 16 April 2022 for Saturday, 23 April 2022 because accidental I made a mistake. The Saturday 16 we arrival at 8.00 am to Barcelona on MSC cruise, therfore we will fly early morning to MADRID. The Agent toll me he can't make any change and shall send our request to the operator and copy email to me, he did not.”

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Posted 3 years ago

Hi Eduardo, Thank you for taking the time to leave us a review and provide your valuable feedback. We are delighted to see that our agent was indeed able to get in touch with the operator for you and update your departure to your preferred dates so that you can travel as planned! We are so excited to get you on your adventure and remain here for anything else you may need before, during or after departure. Kind Regards, The TourRadar Team

Posted 3 years ago

TourRadar is rated 4.5 based on 6,768 reviews