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TourRadar Reviews

4.6 Rating 6,687 Reviews
91 %
of reviewers recommend TourRadar
Company Reviews Metrics Info
4.6
Based on 6,687 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read TourRadar Reviews

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Ron
Verified Buyer
“Great did everything online”
Helpful Report
Posted 2 years ago
Bettina
Verified Buyer
“Two of the persons (Kassy, Joachim), i wrote with were super helpful. One other was absolutly Not helpful, she didn‘t get what i wanted. I had troubles with my creditcard they tried everything to make my booking directly. In the end somebody called me and we die it manuell. I trust the company thats why i don‘t book anything directly and they often have great Deals.”
Helpful Report
Posted 2 years ago
Hi Bettina, Thank you so much for your positive review! We love to hear from our loyal customers about their booking experience and have already started reviewing the feedback you have provided to see where improvements can be made. We can't wait to assist you with booking your next adventure! Happy travels The TourRadar Team
Posted 2 years ago
Muhammad
Verified Buyer
“Easy to book Value for money”
Helpful Report
Posted 2 years ago
David
Verified Buyer
“Great service and excellente customer service. Quirine customer representative took care of my booking issue in no time.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I've been on other tours and the information given and collected at booking was very limited. Felt the cancellation information should have been stressed, not on another page. Does not feel like the concierge service other tour operators provide but hopefully that changes from here on out.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for getting in touch with us here at TourRadar to share your valuable feedback regarding your booking experience. A member of our team has reached out to you directly to gather more insight and to answer any further questions you may have. We will remain here before, during and after your tour for any assistance you may need, and wish you the happiest of travels on your adventure. Kind regards, The TourRadar Team
Posted 2 years ago
Brenda
Verified Buyer
“I should really do this after my trip has happened, but I can relay what's happened so far. This will be my third TourRadar trip. Our 2020 trip in Spain was voluntarily cut short at our request because of things shutting down from virus shutdowns. The next one was to Portugal and I can't say anything negative about the whole experience. I had to change dates a few times due to the virus. This booking started out a little rough because I wanted to be absolutely sure what would happen if either the countries I'm visiting or the tour operator imposed a mandatory proof of vax. I sent many questions to TourRadar and to the tour operator Vacations to Go. They were all very gracious and patient with my many questions. I finally found trip insurance that included cancel for any reason. The insurance companies that TourRadar works through does NOT offer this option and I had to have it in case the vax requirements change. So, all in all, it's been a good experience.”
Helpful Report
Posted 2 years ago
Elizabeth
Verified Buyer
“Deciding on which tour to take was the hard part. Booking was super easy and confirmation came in minutes.”
Helpful Report
Posted 2 years ago
Susan
Verified Buyer
“I liked the 48 hr. hold and plenty of reminders that the time was soon expiring.”
Helpful Report
Posted 2 years ago
Ruth
Verified Buyer
“I had the pleasure of speaking to three of your representatives in Toronto, Australia and Viena. They were all very helpful.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Easy, Efficient & Reservation is confirmed next day!”
Helpful Report
Posted 2 years ago
Lauren
Verified Buyer
“I called TourRadar to get more information about a tour I was interested in. The representative was so sweet and answered every question I had with joy in her voice. It's so nice to talk to happy people! We have booked a tour in Italy for October of 2022 based on the information we received. We are so excited!”
Helpful Report
Posted 2 years ago
Valentina B
Verified Buyer
“Very quick, clear and easy. Great offers, too!”
Helpful Report
Posted 2 years ago
JEFFREY
Verified Buyer
“Best choice to find a vacation. So many with reviews. If you need help customer services work 24 hours”
Helpful Report
Posted 2 years ago
DaVonte
Verified Buyer
“I was able to find all the information I needed as far as the itinerary whether or not a single supplement was required and the cost and was able to booked this vacation very easily. I was immediately updated that within 48 hours I would receive a response from the booking agency on whether or not they would be able to accept my booking which I was and they encourage me to follow up with any questions that I may have about the experience. No complaints at all, looking forward to the trip.”
Helpful Report
Posted 2 years ago
We here at TourRadar truly appreciate you taking the time to provide this great review! TourRadar was created for exactly this reason, to allow travelers the ability to compare multiple tours, with different tour operators and see all relevant information needed to find and book your perfect adventure! With over 40,000 tours available, we're sure there is a perfect tour for everyone. Thanks for putting your trust in TourRadar!
Posted 2 years ago
Megan
Verified Buyer
“This is the second trip I’ve booked through Tour Radar and even though there was about a one-week delay from the time I booked to the confirmation approval (from the other tour company, not Tour Radar) I booked with confidence knowing TR could intervene if needed and if anything goes awry they are my fallback.”
Helpful Report
Posted 2 years ago
Genevieve
Verified Buyer
“very easy, but I would have liked a clear answer about the cancellation policy in case of Covid instead of just receiving a link from a text that is too vague”
Helpful Report
Posted 2 years ago
Vladimir
Verified Buyer
“Quick and easy. Very attractive terms, very attract.ive price”
Helpful Report
Posted 2 years ago
Lisa
Verified Buyer
“Booking my dream trip was incredibly easy! Now comes the hard part... waiting to go!”
Helpful Report
Posted 2 years ago
Amine
Verified Buyer
“You double booked me, charged me the same booking twice, and my credit card is now in over draft, causing me a penalty in both payment and credit score”
Helpful Report
Posted 2 years ago
Hi Amine, Thank you for reaching out to provide us with your valuable feedback. We regret to hear that there may have been some confusion within your booking experience, though are glad to see one of our agents has been in touch directly to assist in removing your duplicate booking and direct those funds back to your account. We do strive to make booking tours as easy as possible for our travellers and appreciate any opportunity to see where we may be able to better improve the clarity of our platform at all stages of the booking process. For any other questions, you may have, please don’t hesitate to get in touch via your conversation page, phone or live chat at any time and we will be happy to assist. Kind regards, The TourRadar Team
Posted 2 years ago
Beatriz
Verified Buyer
“Very dependable”
Helpful Report
Posted 2 years ago
TourRadar is rated 4.6 based on 6,687 reviews
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