TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,740 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,740 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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English

“I recently booked a package trip using TourRadar and yet to begin my trip. Until now, the support from the team has been quick, informative and friendly. Thanks to the customer service team for providing some of the good and unique packages friendly for a solo traveler like me. I look forward to more such tours with the company.”

Helpful Report

Posted 4 years ago

Hi Geethashree, Thank you so much for your kind words and positive feedback! We're so pleased to hear that you've enjoyed your experience with us so far, as our customer service team always strives to make the booking experience as easy as possible for our travellers - we love to help! We're also glad you were able to find the right tour for you through all of the 1000s offered by the operators we partner with :-) We look forward to helping you book your next dream adventures when the time comes! Take care in the meantime. Many Thanks, The TourRadar Team

Posted 4 years ago

“Great process! Will report back after tour.”

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Posted 4 years ago

“Quick and easy”

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Posted 4 years ago

Hi there, Thank you for your review. We are pleased to hear your booking process was quick and easy! As the leading online marketplace for multi-day tours we work hard to ensure out of the 1000s of tours available you can quickly narrow down your options to find the perfect tour for you! Our Travel Experts are available 24/7 to offer assistance wherever needed to ensure a smooth booking experience every time! Have an amazing time on tour, you deserve it. Kind Regards, The TourRadar Team

Posted 4 years ago

“The booking agent was very helpful and polite. My needs were met efficiently.”

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Posted 4 years ago

“I called Tourradar twice. The first time I just wanted to ask several questions, and the lady was very nice and patient. She answered all my questions and did not try to pressure me to book anything. I called the next day and booked my trip with another lady. She also was friendly and made sure all my information was entered correctly. My confirmation details arrived via email within the hour. So far I am happy with my booking experience.”

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Posted 4 years ago

“Upgrading our tour was easy.”

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Posted 4 years ago

“The hardest part of the booking experience was choosing the best trip for us. With so many great options it was hard to choose. Now we can't wait to see Egypt!!”

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Posted 4 years ago

“Informative & cost efficient, not complicated at all”

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Posted 4 years ago

“Excellent, Easy, Simple, Great Customer service”

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Posted 4 years ago

“There was a lot of selection of tours to Egypt at Tourradar in terms of tours to choose from. However, there were some difficult to understand choices of "extras" that I had to figure out before final booking. For example, did I want to pay extra for a "sleeper" train to Aswan from Cairo and back? Well, if I don't what is the alternative? The website said transportation was included. There was no explanation. But after some looking things up, I was able to finish the booking.”

Helpful Report

Posted 4 years ago

Hi Benjamin, Thank you for your feedback! With a wide selection of over 250 tours in Egypt, we’re happy to know you were able to find the best one for you! Here at TourRadar, we’re always keen to hear from our customers, as your feedback is vital for improvements! As such, we have submitted your feedback to the tour operator, so they may make this content readily available. Additionally, tour details are updated and supplied on our platform by each tour operator, and necessary information will be listed under the 'Tour Itinerary' or the ‘What’s Included’ sections. If further information is required, simply select the "Ask a question" button on the right-hand side of any tour page to launch a formal enquiry. Alternatively, our 24/7 Customer Support Team will happily follow up with a tour operator in order for them to supply or update their information if required. We thank you again for your valuable feedback and look forward to sending you on a wonderful trip! Kind regards, The TourRadar Team

Posted 4 years ago

“Went smoothly and simply. Now the tour!!”

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Posted 4 years ago

“It was easy and I got credits which was good.”

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Posted 4 years ago

“Excelente todo esperemos que al final el tour sea excelente también”

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Posted 4 years ago

“Seamless booking and great variety of tours”

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Posted 4 years ago

“To date, my experience with Tourradar has been very limited. Taylor was very helpful and considerate. The only "down-side" to my booking is that Tourradar does not accept Discover Credit Cards. That is so 20th century - please, correct that flaw.”

Helpful Report

Posted 4 years ago

Hi Vicki, We’re delighted to hear that Taylor was able to assist you in getting your next adventure secured! We thank you for your feedback regarding Discover Credit Cards - we have referred this to the appropriate team. While we do not currently offer this form of payment we are glad to see that you were able to book your tour using one of our many other payment options. Thank you for this feedback and we look forward to assisting you up until your tour departure! Many thanks, The TourRadar Team.

Posted 4 years ago

“Booking with TourRadar was quick and easy. They led me through the options and steps. The confirmation of the booking came through immediately and the next day I had even more important tour information waiting for me. In a word, Painless!”

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Posted 4 years ago

“I found a variety of tours for my destination that I can choose. The website provided enough detailed information that I can make decision on which one to book. The reviews from previous travelers are also very helpful.”

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Posted 4 years ago

“Lots of tours available. Booking agent, Kimberlie, took note of what we wanted and pointed us toward one that she thought would fulfill our desires and set us up in a tour that will have us seeing a lot of Europe on a 12 day tour. She was friendly and responsive.”

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Posted 4 years ago

“Kim and Mike were absolutely wonderful. They took their time and went above and beyond answering all my questions. I felt like a family member or friend was helping me book our trip.”