TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,771 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,771 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It was really easy to book and any questions were answered really fast .”

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Posted 6 years ago

“It was quick & easy. 🙂”

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Posted 6 years ago

“Eventhough i booked the tour 2 days before the tour starts TourRadar made sure I got my confirmation in time and responded to all my questions very quickly. Great experience! Made my trip possible.”

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Posted 6 years ago

“I had a couple of questions about the tour. Their response came within minutes. Very pleased so far.”

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Posted 6 years ago

“Very easy to understand. Lots of information and very helpful staff”

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Posted 6 years ago

“The process was simple and fast. I would not ask for anything more. Cheers!”

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Posted 6 years ago

“As with last year, fantastic experience dealing with Tour Radar. First Class. Immediately makes you feel comfortable and secure.”

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Posted 6 years ago

Hi Glenn, Thank you so much for your review. We are so happy to hear that you have had a positive booking experience with us and thank you for your loyalty - You are a 'First Class' customer! Kind regards, The TourRadar Team

Posted 6 years ago

“Easy to use, well thought out website”

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Posted 6 years ago

“So far so good my booking experience was seamless”

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Posted 6 years ago

“We used Tourradar for our last holiday and their prices was cheaper than booking direct with the travel company running the tour Professional service, great communication and you get travel credits to use with your next booking We took advantage of the over £200 in travel credits from the last holiday to book via them again Highly recommended”

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Posted 6 years ago

Hi Graeme, Thank you so much for taking the time to highlight one of the things that makes booking with TourRadar great! We always encourage customers to use their travel credits where possible and are glad to know that you were able to put yours to good use. Did you know that you can earn unlimited travel credits through our referral program as well? You can visit tourradar.com/invite for further information. Just a friendly reminder that our customer support team are available 24/7 via phone and live chat should you ever need any assistance. Kind regards, The TourRadar Team

Posted 6 years ago

“We ,me and my wife love this company.Overall wonderful services.We traveled with you recently to Peru.The same beautiful experience.Thanks!”

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Posted 6 years ago

“Easy contact and fast response to questions I asked Looking forward to the tour”

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Posted 6 years ago

“I like that you can reserve the booking for 48 hour to think about it first before payment and completing the booking process. Website was easy to navigate and user friendly.”

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Posted 6 years ago

“I haven't been on the Tour yet but the Booking experience has been first class. Lots of correspondence, photographs of hotels etc.. Very happy”

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Posted 6 years ago

“wonderful booking experience. I had to change my tour days and they did that for me efficiently and immediately so I could make my flight arrangements.”

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Posted 6 years ago

“The booking experience was good and easy. The tour operator responded to my inquiries quickly. I noticed the different tours don’t display the information in a similar fashion or sometimes items are missing such as the cost of single supplement or the dietary choice. Also it should be clear if free airport transfer is included in the tours.”

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Posted 6 years ago

“So impressed with this site. Had all the information I needed to be able to book with confidence.”

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Posted 6 years ago

“There seem to be numerous companies, people involved in the reservation. If I have questions, what is the best way to communicate my questions to a designated person. Appreciate your quick response regarding our waitlist status”

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Posted 6 years ago

Hi Carol, At TourRadar, our staff works together as a team to maintain a direct and personal relationship with both the customer and the operator to facilitate in a smooth and hassle-free booking process. While you may hear from a varying number of our Travel Experts during your booking process, we can assure you that each and every one of them will be able to provide the assistance you may require. Whichever medium you reach out on, you can rest assured that our Travel Experts leave detailed notes on a secure system and follow up on any customer requests as quickly as possible. If any of our customers have any questions, we invite them to submit these via their personal booking page, or by calling our 24/7 customer service hotline or online chat function. No matter when you reach out, there will always be a dedicated expert on hand to assist. With all this said, we can see that your booking has since been confirmed and you are all set for your next life-enriching touring experience! Kind Regards, The TourRadar Team

Posted 6 years ago

“After looking at lots of different websites and tours we settled on TourRadar as the information they provided was easy to follow. The booking process was very simple to follow and a bonus that you can pay a deposit and not have to pay the full amount straight away. Being able to make payments at anytime is great”

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Posted 6 years ago

Hi Therese, Thank you for taking the time to leave a positive review for TourRadar. We are very happy to hear you enjoy the information on TourRadar and have booked an amazing tour! We appreciate your positive feedback about the booking process. The ability to pay in instalments makes the booking process easy and simple. Thank you for choosing TourRadar! Best regards, The TourRadar Team

Posted 6 years ago

“My first encounter with TourRadar. Handy reference to past guest comments. Prompt reply to my enquiry and userful clarifications provided.”

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Posted 6 years ago

Hi Chiu, Thank you for leaving a positive review for TourRadar. We are glad to hear you have enjoyed your first encounter with TourRadar. The Customer Support Team have been happy to provide efficient and quality information about your fantastic tour. Thank you for choosing TourRadar. Best regards, The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,771 reviews