“Ordered an item 2 months ago. They wanted 50$ in duties so I refused the package and had the item returned to the warehouse. The item was received over 8 weeks ago and I still have not been issued a refund. I’ve contacted their customer service about 6/7 times now and they continually try to tell me they don’t have the package even though I have confirmation from DHL it was received 7 weeks ago. This site is a scam. The customer service is the worst I’ve ever had to deal with.”
“I ordered some walking poles for £130; they took over 3 weeks to arrive with me and were the wrong length. I returned them by paying £8 for postage via Royal Mail to cycleon. That was over 1 month ago.. I’ve been well and truly ripped off. DONT BUY ANYTHING FROM THESE PEOPLE.”
“This company is a major scam, they sell products which don't match their website description. On arrival I directly contacted customer service when the foot size of my Skates did not match the product description and to find a reasonable solution for the problem but they take zero responsibility for the issues and only send me template emails without even taking my issue seriously. I even asked several time for a call back to discuss the matter, but no response. Thus be very careful when you order something with this company.”
“It was march 2020 when I ordered a pair of sneakers from these fraudsters to its the 19th of February 2021 but still haven't recieved my order when I contacted them and asked for a refund they sent me a form to fill in I did and returned it but still they are busy telling me lies they are crooks and never order from them”
“Goods returned but still no refund after 6 weeks
I ordered a pair of £200 motorcycle jean from Motardinn part of Tradeinn on 30Nov20.
Order number: 20270695
Estimated delivery date: Estimated delivery date at your home between Thu. 10 Dec. and Mon. 14 Dec.
They did not arrive till 31st December. As the delivery took over 30 days I now realise I was entitled under consumer law to request a full refund. Anyway I tried the jeans on and decided the fit was not going to work for me . I paid £8 via their website which gave me a 48hr tracked return label via Royal Mail. I sent the parcel on the 6 Jan and it arrived at their agent Cycleon returns Uk warehouse on 9 Jan. Consumer law dictates they must refund within 14 days. It’s been 6 weeks in that returns warehouse. They acknowledge that it is there (Royal Mail tracking confirms the same).
They refuse to refund until they arrange the return of the goods to their warehouse in Spain. Spain is not the destination that they provide their customer returns process. They are clearly in breach of the law with regard to online returned goods but they really don’t care and will happily just sit on your money.”
“DO NOT BUY ANYTHING FROM THESE THIEVES. I ordered something over Christmas, was delayed, then I said I would not be at the address as was 10 days overdue, they then said it was delivered miraculously the day after I left. They have NO proof of delivery, they wouldn't contact Royal Mail, after 2 months they have not refunded me, I have been in contact with them non stop! I am not going via Trading Standards! This company should cease trading, after review so many people have the same experience - FRAUDULANT. The worst customer service EVER. I also emailed the CEO with no avail - he clearly lining his pockets with the money being STOLEN from people.”
“I paid including delivery 21 Nov 2020 and have still not received the parcel as at 7th Feb 2021. Trade-in customer support continue to tell ME to go to my local post office (despite me having already been countless times). Tracking down and delivering the parcel is Tradeinn's responsibility as I purchased including delivery. Shocking service and I now suspect fraud based on them failing to deliver within a reasonable time of notice of expected delivery (7th Dec 2020) . I will never purchase from Tradeinn again!”
“DON’T ORDER FROM THIS COMPANY 4 weeks ago I returned some boots that cost me £100, after message after message and them saying it can take 2/3 week to process returns, I’m still waiting”
“They are stealing my money and time! I bought a watch in September 2020, it was damaged and i sent it back. Today is 01 February 2021 and they do not answer me anymore. They are SCAM!!!!!!! I have the name of the person who signed the parcel (Jose M.), he will be reached by my lawyer! Be careful do not trust them!!!!!!!!”
“These people are absolute trash, i cancelled my CC payment as a fraudulent charge. Got my coin back, F*CK YOU TRADEINN you c*cksucking Pieces of SH1T”
“I would never use them, my package never arrived. I ordered a month ago, they have no shipping updates and can't help at all let me know where my package is. I bought something for a trip and they won't offer any kind of return or refund. Spoke with 2 different people from customer service which was completely unhelpful. Don't throw your money away by using this site because your product won't arrive and they have horrible customer service”
“Very poor customer service. I placed an order on 30 December 20 and it is still undelivered. They are using GLS to deliver my package , and GLS have not updated the current status. I’ve emailed Bikeinn twice and asked if they would contact GLS fir an estimated delivery and status update and twice been told that it’s down to transport restriction. There has been no offer or attempt by Bikeinn to follow this up, I’m just told to contact again in several days. The order value is +£700. Terrible customer service. I would not recommend using Bikeinn and won’t use them again”
“Worst experience ever. Customer service is a joke. Ended up paying extra to get the product imported into Canada, and had no choice to send them back.”
“Ordered goods over a month ago. Items never left country of origin, and no communication from seller. I've tried email, phone, and live chat. I started at 70th in the fake queue, and waiting 8 hours until I was 1st in line. They never responded, and I waited for hours after this. It's all fake to make it look like they will help, but are busy.
STAY AWAY FROM THIS SELLER.”
“Horrible. Stay away. Ordered on 25/11, still no package and no tefund although i wrote to them several times. They dont bother to reply. Escalated to paypal. From reviews i ve seen , their lisence should be revoked.”
“Zero stars. Worst experience ever. I’m waiting 24 days for the package which is lost or never been sent. No update on location of package for 20 days. No logic answer for questions asked. The only answer is wait longer. I should read reviews before. SCAM”
“Zero stars. Worst experience ever. I’m waiting for package which is lost or never been sent. Location of the package not updated for 19 days. No logic answer for questions asked. The only answer is “wait longer”. SCAM. I’ve paid $70 for nothing”
“Zero stars if possible !
Still missing my 2 items bought on the 30th of november 2020...
should have been delivered between 4-8 days after order date !
They have charged my CC!!!
Have written 5 times to customerservice, with the same stupid answer erverytime: your parcel is on its Way, it Will be delivered shortly and Then trackingnumber !
Using TT the parcel is still on facilityplant in Denmark...?
Dont support the TradeINN Corporation”
