Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic !! 💕”

Helpful Report

Posted 7 years ago

“I bought lots of tree decorations from different people. All such fun and well wrapped, I enjoy receiving the parcel as much as the item within!”

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Posted 7 years ago

“Lovely selection of good quality products. Really pleased with the Christmas decorations. All arrived in good time, well packaged. Recommended.”

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Posted 7 years ago

“Love the product Service fantastic Many thanks”

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Posted 7 years ago

“Very good customer service. Great range of products. Highly recommend”

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Posted 7 years ago

“Great service. Fantastic correspondance. Sourced tbe Rebecca Minkoff trainers i'd been looking for as a gift. Thank you x”

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Posted 7 years ago

“Great, prompt service.”

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Posted 7 years ago

“Great and interesting selections of products that reach beyond the norm, fairly reasonable prices but unfortunately wait and postage times proved to be a little longer than most. I waited around 2 weeks for items to be shipped from London to Peterborough.”

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Posted 7 years ago

“Having just had a baby I have not been able to get out to the shops as much this year. I love supporting independent shops so i am so happy I found this site. I feel less guilty about not shopping locally this year and there is so much choice and some really quirky gifts you would struggle to find from the big retailers.”

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Posted 7 years ago

“Beautiful product, thank you.”

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Posted 7 years ago

“Really great service and selection of boutiques”

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Posted 7 years ago

“Professional transaction with a very warm and friendly touch. Thank you”

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Posted 7 years ago

“excellent service. A problem occurred with an item. This has been resolved efficiently.”

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Posted 7 years ago

“Trouva is brilliant because it has a huge range of well curated and beautiful items, the customer service is second to none (by far the best I’ve ever experienced with an online store) and they are stocked by independent shops.”

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Posted 7 years ago

“My products from Nordic Edit never arrived”

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Posted 7 years ago

Hi Mary, Thanks for taking the time to leave us a review, we really appreciate your opinion. I'm truly sorry to hear of your experience with your order being lost by one of our delivery partners. Having checked your correspondence, I can see that you did not wish for us to source a replacement. My colleague Kate has sent you an email as well as a goodwill gesture and do hope you will give us another chance soon. If you have any questions or any further feedback, please do let me know! Yours sincerely, Chris

Posted 7 years ago

“A very satisfied customer”

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Posted 7 years ago

“Great unusual products.”

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Posted 7 years ago

“Well made but a bit pricey”

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Posted 7 years ago

“Great transaction!”

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Posted 7 years ago

“My purchases from you were suggested Christmas gifts for my daughter in law, so cannot comment on quality etc. I am sure that they will be gratefully accepted.”

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Posted 7 years ago

Trouva is rated 4.6 based on 4,471 reviews