Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it was great to find clothing designed and made in the UK and sold by independent retailers. The site works well - thank you”

Helpful Report

Posted 7 years ago

“Good service. Package took a few days to be delivered but was able to contact company for information and reassurance. Order just what I wanted General experience with trouva was good.”

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Posted 7 years ago

“Trouva have a ton of fabulous things from retailers across the country. It’s online shopping but still buying from the independent retailers! Win win.”

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Posted 7 years ago

“I recommend Trouva if you are looking for unique products that you won’t find in the high Street or big department stores. I haven’t given the 5 stars as you have to pay for the postal charges for any kind of returns. As a result I had to keep a couple of items I really didn’t want them, the cost of return them was not worth it.”

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Posted 7 years ago

“Thankyou for item. X Good to support Independent Businesses X”

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Posted 7 years ago

“Fab item great price. Wrapped very well and fast delivery. X”

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Posted 7 years ago

“Unfortunately the item I ordered was not longer in stock. However, Trouva handled it amazingly; offering me a refund and suggesting similar products that I may be interested in. They even sent me a little personalised apology gift! How lovely. Thank you.”

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Posted 7 years ago

“I do like this way of buying gifts. A good range of prices and lots of unusual designs and ideas Thank you.”

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Posted 7 years ago

“All items purchased met expectations and made ideal presents.”

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Posted 7 years ago

“Fast, efficient, friendly.”

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Posted 7 years ago

“All products were as pictured/described. They arrived well packaged and on time.”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Quality product (George Michael tea towel) which came fairly quickly.”

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Posted 7 years ago

“Fantastic range of suppliers. Got some lovely original gifts. Really helpful whither queries.”

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Posted 7 years ago

“Lovely selection of goods, and great to know you are shopping independent stores.”

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Posted 7 years ago

“Ordered a Christmas present a few weeks ago, money has been taken from my account but I have had no confirmation of my order or indication of a proposed delivery time. Emailed to ask for an update and have had nothing back.”

Helpful Report

Posted 7 years ago

Hi Jenny, Thanks for taking the time to leave us a review, we really appreciate your opinion. I'm ever so sorry to hear of you are yet to receive your order and that no one has replied to you. Having checked our current outstanding emails, I was unable to find any correspondence from you. I have personally emailed you just now and hope to have this issue resolved as soon as possible. If you have any questions or any further feedback, please do let me know! Yours sincerely, Chris

Posted 7 years ago

“Great options, quick delivery.”

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Posted 7 years ago

“I always check out what Trouva has to offer such lovely things and has been a pleasure working with them.”

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Posted 7 years ago

“My candle arrived well packaged and on time. Thank you for a fast and efficient service.”

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Posted 7 years ago

“One of the best discoveries I made this year. I've always loved small business but sometimes it's hard to find the time to go and explore. Trouva make them approachable and the website works perfectly well.”

Helpful Report

Posted 7 years ago

Trouva is rated 4.6 based on 4,471 reviews