Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful service! Was able to find a pair of shoes that had been discontinued by the manufacturer. Very fast delivery and great communication throughout.”

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Posted 5 years ago

“Lovely product delivered to the UK In super fast time and in perfect condition. Received great communication and a great service. I loved the personal touch of the hand written messages. Thank you I will definitely shop again ...... highly recommended. 😄”

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Posted 5 years ago

“Package arrived very quickly and well packed so no damage.”

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Posted 5 years ago

“Excellent site, I was struggle to find the gift I wanted for my daughters 1st birthday. Then I came across Trouva 😎 problem solved. Thank you”

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Posted 5 years ago

“Delivery service was so fast Item is a gift it looked a little different and a little quirky so I Hope they like it”

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Posted 5 years ago

“Excellent- I’m delighted to have found you. Great dress arrived with speed”

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Posted 5 years ago

“I ordered a lovely huge poster for colouring, since the main shop in France didnt have the particular one I wanted I sourced it via Trouva! Lovely Escape Boutique delivered it from Belgium within couple of days! The package was super secured and with lovely card inside!”

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Posted 5 years ago

“Lovely product- my son is over the moon with his dinosaur head. Hassle free shopping, would recommend”

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Posted 5 years ago

“FABULOUS GIFTS AND PRODUCTS..SUCH NICE PERSONAL MESSAGES FROM THE SELLERS TOO”

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Posted 5 years ago

“I have not used Trouva before but I shall certainly be using them again. excellent service. I ordered x2 lovely plant pot holders. They exceeded expectation. good quality and arrived within a few days from Germany”

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Posted 5 years ago

“My order was shipped very quickly and I was more than happy with my purchase.”

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Posted 5 years ago

“This was my first time shopping with Trouva. The choice of products are good, but I was charged twice for the item I purchased. Meaning I was charged nearly £300 instead of just under £150. When I tried to get in contact with Trouva via the contact forms, the choice of issues to raise were very limited and I couldn’t see my problem listed on the options. And you have to pick an option in order to send the form. When I did choose one and wrote out my issue, within a few days I received an automated response - they clearly hadn’t read all of the information I had written out because their response didn’t address any of the issues I raised. Finding a contact number was difficult but I eventually managed to call someone who informed me that Trouva had already recognised the mistake. She didn’t explain why no one had been in contact to rectify it or even just to inform me about my order. When the order arrived I was very pleased with the item and the delivery was fast. But the customer service was disappointing and has sadly put me off shopping there again.”

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Posted 5 years ago

“Super efficient fast service and delivery . Thank you”

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Posted 5 years ago

“I didn’t know what to expect but WOW! This was my first time ordering and I will do it again! The package was beautifully wrapped and was beyond my expectations!! I can’t wait to order again!”

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Posted 5 years ago

“Great website and amazing products. Really good service, thank you!”

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Posted 5 years ago

“The order came really quickly,but I was disappointed it couldn’t be sent directly to Malta. From you to Wales,then onto Malta,two lots of postage. It is a birthday present for my daughter tomorrow,but now won’t arrive on time.”

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Posted 5 years ago

“Lovely sandals delivered sooner than expected! Professional company to deal with and such lovely surprises. What a find!”

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Posted 5 years ago

“Loved it! Customer experience and support is amazing. An item I ordered was out of stock and they contacted me right away with a solution. Very very good!”

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Posted 5 years ago

“Love the soaps and bath bomb, received quickly will buy again !”

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Posted 5 years ago

“Very happy with my purchases and my shopping experience, I will definitely shop with Trouva again”

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Posted 5 years ago

Trouva is rated 4.6 based on 4,471 reviews