Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Each item I have purchased has been of the highest quality. Love the fact you sell unique items as well. Could not recommend highly enough!.”

Helpful Report

Posted 7 years ago

“Trouva is a fantastic platform, championing indies & offering up a beautiful selection of everything you might need to live the good life. Orders arrive promptly, in lovely packaging, and more often than not with a personal thank you from the shop. Highly recommend.”

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Posted 7 years ago

“Shopping with Trouva is always a delight. I have always been able to find something to tick my gift searching task It has encouraged me to search out the Trouva shops in the towns and cities I visit. The on line delivery is excellent.”

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Posted 7 years ago

“Trouva sells wonderfully unusual Scandinavian designs, fantastic friendly service and and speedy delivery.”

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Posted 7 years ago

“Found what I was looking for at a cheaper price with trouva. Very happy with the service”

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Posted 7 years ago

“Amazing company”

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Posted 7 years ago

“I get access to so many different boutiques through Trouva - love it!”

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Posted 7 years ago

“.”

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Posted 7 years ago

“Excellent collection of varied boutiques. Wonderful customer service.”

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Posted 7 years ago

“I love the choice and quality of the goods Trouva offers. I also like to support independent boutiques and Trouva provides an easy way to do this. I know that I will be able to find what I'm looking for as well as being tempted by unique and original things I wasn't(!) and have always been extremely happy with the service provided.”

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Posted 7 years ago

“Huge selection of beautiful designs from ondependent boutiques; Great service. Recommended!”

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Posted 7 years ago

“Beautiful collection of products and boutiques. Its really special that unique items are together in one place. I will definitely shop again”

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Posted 7 years ago

“Lovely stuff and quick customer service”

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Posted 7 years ago

“Love Love Love my watch. Delivered quickly, exactly as described. Very good choice of products. Fantastic way for independent shops to sell from one website. Thank you so much.”

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Posted 7 years ago

“Excellent products, excellent service. Many thanks.”

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Posted 7 years ago

“On several occasions I’ve ordered an item only to receive an email a few days later saying that it is actually out of stock, which is quite disappointing. Also, an order I placed 7 weeks ago hasn’t arrived yet as the boutique that it came from got it mixed up with someone else’s order. Despite a few emails with customer services, nothing has been done about it. They just passed the blame on to the boutique and customer that received my order by mistake. Said I had to wait for the customer to return it to the boutique, but 7 weeks?? Seriously???!! Trouva offered a refund, but I actually want the product I ordered and paid for. I really want to like Trouva and give them 5 stars, but they make it very difficult. They should take more responsibility in situations like this, get the boutiques to update their stock straight away if they happen to sell out of an item and get rid of boutiques that disappoint their customers with mistakes that don’t get corrected ASAP. I understand that they’re working with bricks and mortar boutiques, but there is something lacking in their process. I have actually used Trouva as a catalog and then gone to buy the item from another website or directly from the boutique to avoid disappointment.”

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Posted 7 years ago

“Great to find unique items and support small independent businesses.”

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Posted 7 years ago

“Got a very nice copper vase professionally made to a very high standard”

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Posted 7 years ago

“Great website which is easy to use. Good service and communication. Can’t fault Trouva!”

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Posted 7 years ago

“Great products and boutiques, but you should negotiate so all boutiques use the same shipping method (like a good deal with DHL or DPD) and that update are made to customer when there are delays. I had to wait several weeks and only received updates when I emailed and asked for them (no one informed me out of curtesy).”

Helpful Report

Posted 7 years ago

Trouva is rated 4.6 based on 4,471 reviews