Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the items I wanted at a good price.. some really lovely and tempting stockists”

Helpful Report

Posted 6 years ago

“Terrible service Been over 3 weeks since I placed a order for a watch Called the company on 3 occasions, never received the item and they keep telling me it’s on its way and there’s a problem with the address. The address is on the tracking and has been there since I placed my order. Yet I’ve received nothing. Was really looking forward to the watch. Ver y disappointed. Will be issuing a complaint and getting some compensation for having being messed about for 2 weeks and left without money promised a parcel with in 5 workinh days. But 3 weeks later still nothing.”

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Posted 6 years ago

“I was very pleased with my glasses, which arrived 2 days after I ordered them Super service . Thank you”

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Posted 6 years ago

“Really easy to shop on trouva and find cool independent brands”

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Posted 6 years ago

“This is a great company to deal with. Unfortunately the item I purchased didn't really suit me but that was a bad choice on my part. I received an email acknowledging my return from the particular boutique involved and was refunded in good time. I will certainly add Trouva to my list of shopping favourites.”

Helpful Report

Posted 6 years ago

“I recently placed a purchase for 2 handcreams through Trouva. About five days after having placed my order, I was notified that the store only had 1 available. Though disappointed, I still proceeded with the order of the 1. Another 3 days later, I was notified that the handcream was broken during the packaging experience. It was an unfortunate first experience and I most likely won't shop through Trouva again.”

Helpful Report

Posted 6 years ago

“This was my first purchase with Trouva (despite trawling through the site at any chance I get!) I love it, and was not disappointed by the easy and quick payment and delivery service. No complaints here, and I definitely will be shopping with Trouva again.”

Helpful Report

Posted 6 years ago

“Came across Trouva when I was looking for a new clock - found it incredibly difficult to find what I was looking for so after an online search, I stumbled onto Trouva. Love the clock - looks great in my new kitchen and stands out. Lovely, personal service from Trouva and would definitely shop here again.”

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Posted 6 years ago

“Really happy with my item and the price. Thank you”

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Posted 6 years ago

“Really good to support independent shops and this is a fantastic service for providing them with a delivery platform.”

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Posted 6 years ago

“So far so good! Fast delivery and a beautiful item.”

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Posted 6 years ago

“Brilliant, fast service. Love the note in the box with the smiley face made me smile.”

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Posted 6 years ago

“Excellent customer service 10/10”

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Posted 6 years ago

“Lovely pendant lampshade, arrived quick.”

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Posted 6 years ago

“Love shopping at Trouva, there are some gorgeous finds and I’d much rather support independent shops. Customer service is excellent”

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Posted 6 years ago

“Got exactly what I was looking for. Fast, simple and reliable. V pleased.”

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Posted 6 years ago

“Service was very good but the sheepskin was disappointing, lovely colour but very short pile and not anywhere as good as the previous two we have bought.”

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Posted 6 years ago

“Perfect purchase. My magazine rack looks fantastic. Looking forward to more purchases through Trouva.”

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Posted 6 years ago

“Lovely site and great products I ordered three items for birthday gifts Only one turned up and the other two never arrived. Trying to track down the missing two has been impossible and no sign or replacement or refund. Disappointing and something I don’t have the time or money for!”

Helpful Report

Posted 6 years ago

“Just what I hoped and wanted it would be like. Well packaged, good delivery time and to my workplace too. Recommend to customers”

Helpful Report

Posted 6 years ago

Trouva is rated 4.6 based on 4,471 reviews