Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

Write Your review

Tell us how Trouva made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service No complaints”

Helpful Report

Posted 4 years ago

“I have not received my order and I email customer services and they have not replied”

Helpful Report

Posted 4 years ago

“These earrings were even more beautiful in person than online. They arrived in a timely fashion and really brightened by day. The wrapping and handwritten note were charming and memorable.”

Helpful Report

Posted 4 years ago

“Great communication, speedy delivery,”

Helpful Report

Posted 4 years ago

“Arrived very quickly, just what I wanted thanks very much.”

Helpful Report

Posted 4 years ago

“I love the fact that they feature small and independent ethical brands, it’s great to be able to see them all in one place and just browse :)”

Helpful Report

Posted 4 years ago

“Quick delivery lovely packaging & really gorgeous product. My daughter bought the wax melts for me & burner & I have bought the same for to of my friends. They smell divine”

Helpful Report

Posted 4 years ago

“Very impressed with the service provided by Trouva. I was able to find the particular item I was looking for on their website and it was at a lower price. The delivery service was excellent Will definitely use again.”

Helpful Report

Posted 4 years ago

“Unfortunately not received order!!!”

Helpful Report

Posted 4 years ago

“Nice website but you send way too many emails on a daily basis, sometimes 2 a day!!!!”

Helpful Report

Posted 4 years ago

“Lovely website full of great gifts. Nice to support small independent retailers. The service was fantastic with my candle arriving quicker than expected.”

Helpful Report

Posted 4 years ago

“Looking for a particular storage unit and the wait from the manufacturer was 3 to 4 months. I was able to obtain it from Trouva within a week! They were also very responsive to inquiries and provided updated delivery notifications.”

Helpful Report

Posted 4 years ago

“The bowl is lovely but it’s been overshadowed by the ridiculous amount of packaging it came in. A huge box for a small salad bowl.”

Helpful Report

Posted 4 years ago

“Fantastic service, item well packed, very fast delivery service. Thank you.”

Helpful Report

Posted 4 years ago

“Hi, Trouva is a great website not only to support independent shops but also discovering them. It brings the customer from a virtual world back to the real world. I love that the independent shops send you personalised messages, making the shopping human and friendly!”

Helpful Report

Posted 4 years ago

“I am still waiting for my order to be completed before I leave a review Dr Nora Tsatsas NW3 5RN”

Helpful Report

Posted 4 years ago

“Beautiful wreath Delivered very fast Delighted with purchase”

Helpful Report

Posted 4 years ago

“Excellent quality product which arrived nicely packaged.”

Helpful Report

Posted 4 years ago

“It’s hard to review a product when you are still waiting for it to arrive. Not impressed!”

Helpful Report

Posted 4 years ago

“Excellent product and very quick and efficient delivery”

Helpful Report

Posted 4 years ago

Trouva is rated 4.6 based on 4,471 reviews