Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

Write Your review

Tell us how Trouva made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 things from 2 different boutiques one came other one I had to keep asking where it was I did eventually get a refund but I wanted the item it said in stock but clearly Wasn’t”

Helpful Report

Posted 4 years ago

“Unfortunately the item I ordered was out of stock but this was handled with efficiency and promptness. Thank you”

Helpful Report

Posted 4 years ago

“Delivery was very prompt and i was kept informed all the way about the delivery”

Helpful Report

Posted 4 years ago

“Great product and with a lovely note attached to it! Exactly what I wanted”

Helpful Report

Posted 4 years ago

“The item I ordered was lovely and amazing quality. The service from Trouva was not ideal - I found myself having to contact the Boutique directly to speed things along. But the product is beautiful and it was delivered super quickly!”

Helpful Report

Posted 4 years ago

“Still waiting for my delivery. Apart from the initial communication, nothing about my order. I can’t give a review on something I haven’t received yet.”

Helpful Report

Posted 4 years ago

“very efficient service”

Helpful Report

Posted 4 years ago

“Amazingly quick delivery of a much needed Christmas present, fast and effective communication. Highly recommended!”

Helpful Report

Posted 4 years ago

“I’m usually satisfied with my online purchases but rarely even more pleased with the reality - this small, simple but well-designed salt/pepper grinder is delightful. I’ve bought it as a gift so it’s especially important. The website was easy to use, it was carefully wrapped & arrived quickly.”

Helpful Report

Posted 4 years ago

“Loved the Christmas lights I ordered and delivery was fast. Glad to be able to support an independent business at this time of year.”

Helpful Report

Posted 4 years ago

“Ordered 3 items, paid postage on all 3, 2 arrived on time. Still waiting for one item 8 days on and tracking this item and requesting assistance from Trouva has been fruitless, very disappointing.”

Helpful Report

Posted 4 years ago

“The ordering process was simple and we were kept informed of when the goods were dispatched. I have to say we are delighted with our order (enamel toilet brush set).”

Helpful Report

Posted 4 years ago

“Found exactly what I was looking for.”

Helpful Report

Posted 4 years ago

“Lovely items well packaged and arrived promptly and safely by courier”

Helpful Report

Posted 4 years ago

“So glad I googled to find the specific bag my daughter wanted for her birthday as was sold out on the maker’s website. It was the same price, beautifully packaged with a lovely handwritten note inside. Easy ordering and fast delivery! Happy customer!”

Helpful Report

Posted 4 years ago

“Very pleased with my purchase, service & delivery. Will use in future again!”

Helpful Report

Posted 4 years ago

“Merry Christmas to you all and thank you for my little card from yourselves with my order. My mum will be buzzing”

Helpful Report

Posted 4 years ago

“Excellent and efficient service. I would definitely use again!”

Helpful Report

Posted 4 years ago

“I was searching for a make up bag with a more individual design for a Christmas present - Trouva didn’t disappoint. Excellent range & delivery of my item was super quick. Will certainly recommend Trouva.”

Helpful Report

Posted 4 years ago

“Good product, fast and efficient service. What nore do you need”

Helpful Report

Posted 4 years ago

Trouva is rated 4.6 based on 4,471 reviews